Build a 'Success Library' for your customers.
Instead of hopping on a 30-min call for every question, send a 2-min @Loom showing the exact workflow.
Scale your time, empower the user.
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Robert Grootjen
1.8K posts
Robert Grootjen
@RobertGrootjen
Customer Success Engineer | B2B SaaS Helping startups onboard, retain & scale customers
Katılım Haziran 2024
557 Takip Edilen256 Takipçiler
The fastest way to speed up time-to-value?
Stop explaining features.
Start guiding customers to their first real win.
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Customer Success isn’t reactive.
It’s proactive problem solving.
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Great Customer Success = making complex things simple for clients.
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The #1 skill in Customer Success:
Understanding the customer’s goals before explaining any features.
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3 months as a Customer Success Engineer taught me one thing:
Know your software inside out.
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Sharing a tool I've been using to test various LLM models to compare pricing, performance, and accuracy.
Hope it helps!
youtu.be/YefmwMkQ45M?si…
YouTube
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AI is shrinking startup teams. Small crews can build big things—fast. Lean, mean, AI-driven machines.
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Perfectionism's focus on quality can stall progress. Flip it: prioritize quantity over quality to get results.
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@RobertGrootjen I would say the most difficult thing is to figure out how to be happy without any money
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Most difficult thing to do? Get to know yourself, what you like, and what you want.
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I'm working with people that are way more intelligent and smarter than me. I'm definitely in the right room.
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March was great:
- sold my app for 6 figures
- finished Baldur's Gate 3 after 85h+ and 10 months
- my Android app peaked at $200/day (before, only iOS apps were driving any substantial revenue)
- my brother got to put his leave notice and is joining me full-time
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let’s say you just launched a SaaS with 0 audience and $0 for marketing.
where do you even start?
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The 6-figure gameplan:
• 1 niche
• 1 problem
• 1 platform
• 1 high-ticket offer
• 1 low-ticket product
Keep it simple.
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