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Loom
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Loom
@loom
Work faster with video. Record your screen, camera, or both, and send 🎥 messages with Loom, now part of @Atlassian. Support: https://t.co/sYN6ra5jFd
Worldwide Katılım Eylül 2015
1.1K Takip Edilen43.9K Takipçiler
@talentosprecato Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
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@tomfricks Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
okay wtf @loom you guys are cutting random parts of my video, i'm tired of recording the same thing over and over for 5 times. i'm on free plan, is this expected?
i didn't use any of your AI features, and i'm using your product because a company asked for it and now i'm stuck
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@SamB126809 Hi Sam! Sorry about that experience. We'd love to look into what's happening on your end. Could you open a ticket here: loom.com/looms/videos?c…, or DM us your email and we'll get a case started for you? We'll be happy to investigate!
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@stuthesmith @andrew__rea @davidhoang @Atlassian Hi @andrew__rea 👋 To get this sorted, you can open a support ticket here:
loom.com/looms/videos?c…, and share the ticket link with us via DM. If you run into any trouble with that, just DM us your Loom account email, and we'll open a case for you. We'll get it figured out!
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@andrew__rea @davidhoang @Atlassian @loom Someone from our crew will be reaching out asap! DM me if you need anything else. 💪
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can someone @Atlassian or @loom help us fix our account. somehow our orgs got split when setting up a new domain and now we can't merge them. pls fix thx.
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@andrew__rea @Atlassian Hey Andrew. To make sure we can properly look into this and help you out, could you please open a support ticket with us? You can do that here: loom.com/looms/videos?c…
We're looking forward to helping you there!
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Hey Mayowa,
So sorry to hear that you're having issues with Loom. We'd love to see if our team can help! If you can let us know what's going on via support ticket, we'll take a closer look. You can open a ticket by clicking the (?) icon on the bottom right of your account.
Let us know if there's anything else we can do to help!
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@loom
Hi. Our Loom subscription is set to renew tomorrow (June 30th), but I fear you may not be able to charge our card due to recent changes in our bank's policy. Can't seem to find a "pay now" button in Admin Tools -> Billing. I need to be able to initiate the payment myself.
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@buckthegov @Atlassian Hello there, I'm really sorry you didn't receive proper assistance. Would you kindly reach out to us through the DM? We would like more information on the ticket number and details so we can expedite the process and engage the necessary teams.
Thank you for your patience.
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Hey, @loom + @Atlassian!!!
I canceled my Loom account weeks ago. I had to make a Loom video for a potential employer, and I no longer need it.
You just billed me. Very shady. Don't be lame.
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@edzitron Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
@edzitron @ernestmacandrew Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
@buckthegov @Atlassian Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
Hey Cameron! Mobile viewers who are not logged in to Loom can watch videos set to Public once without needing to login or create an account, after that initial view they will need to sign-up or in to view it again. On Desktop there are no limits to views on Public Looms. If the Loom is not public, that has always required an account to view since we need to verify the user is authorized to watch the Loom. If you're seeing behavior that doesn't correspond to the above, please file a ticket with Support and our team will take a closer look!
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@Atlassian why do people who want to watch @loom videos on mobile now have to create an account in order to view? It’s an unnecessary hurdle and there has been a noticeable drop in clients watching the videos we send them. Please consider changing this.
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Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further and provide billing assistance and if it's wrongly billing you, we'll be also more than happy to evaluate if any refunds apply.
Thank you!
English
@loom @Atlassian thank you for all of the non-responses. I'm still dealing with your f up platform btw and you're still processing my data illegally
Ariel Online@justarieldotcom
Is @loom from @Atlassian worst of the worst? I contacted them numerous times as I tried to delete our account from their platform with no luck. I got no support. I now received a demand for $24.00 for an account that i've not used and have been unable to delete due to their fucked up portal and processes. In short, fuck off @Atlassian you're not getting a penny! Cunts.
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@sceiler @Atlassian Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
Hey @loom and @Atlassian, I signed up for a 14 days free trial. Why do I have an outstanding bill of 24 USD after the trial instead of automatically getting downgraded?
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@mudassarmaner1 Hi Mudassar,
we would be super happy to help get this resolved. We'll need you to file a ticket with our Support team from within your Loom account and send them the video you're seeing this on. They'll be able to review it and see what's going on ASAP.
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@loom I have taken your Business AI plan. I have recorded a video but when I download it, it auto edits about 3 minutes part and that impacts the complete audio. As the audio and video doesn't match. There is no option to connect with you on site. Either get it resolved or refund
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@italoestrada Hey Italo! So sorry you're having issues with your videos playing for clients. If you can please send us a support ticket from within your Loom account, our team can review the videos and see what's going on! If you're having issues reaching support, please DM us!
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Hi @Loom, lately we’ve been having a lot of issues with Loom.
I send videos to my clients that supposedly looked fine, but then they end up in a version that is unusable because it looks like it’s trying to load but never actually loads, and the video doesn’t display properly.
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@michaelduffla Hi there Michael, we're sorry to hear you're having trouble logging in! We'd love to help get you back into your account. Could you DM us your email address so we can look into it right away? We're here for you!
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Anyone have a recommendation of a screen recording software that is not owned by @atlassian? Since they took over @loom I haven't been able to login or reach anyone or anything.
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@samstooff Hi Sam, we're really sorry to hear about this experience. Your recordings and account access are important to us, and we want to help make this right. Could you DM us your email address so our support team can look into your account and get you back on track? We're here to help.
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Hey Ariel!
We're so sorry you're having such a tough time deleting your Atlassian account.
If you file a ticket with the Loom Support team and assistance with getting your Atlassian account deleted, we'll make sure you get to the correct team who can assist you!
The fastest way to reach Loom Support is from within your Loom account > bottom right corner (?) icon > Contact Support. We'll help right away!
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WTF kind of game is this @loom @Atlassian ?
Under UK law (UK GDPR), the service provider has a clear responsibility to handle a valid account deletion request sent via email. This falls under the right to erasure (also called the "right to be forgotten" or Article 17 UK GDPR).
Get your shit together and comply with the request idiots.
Ariel Online@justarieldotcom
I wanted to use @loom to record a video. It wasnt great. I didnt know registering with Loom would setup an @Atlassian account🤦 I spent the last 25mins trying to delete the account. The pages keep telling me 'no' because 'there's an app associated with the account'. I go to the /apps page but there's no option to remove the app. What a load of shite. I emailed them instead, I want my account removed and will not be wasting any more time attempting to remove it via their portal. I'd avoid this company if you value your time and don't like complicated account deletion flows.
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@pmjohnson Thank you for clarifying Patrick! Whatever account was last signed into the Desktop app is the one you're authorizing again. But, I can definitely see how this could be disorienting as that account is not mentioned anywhere. Will raise with the team!
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@loom This is the opposite problem.
I’m logged in on the web. And the desktop recorder got disconnected. Not sure why.
I go to log in from the desktop recorder, it opens the web.
Does not confirm which account I’m logged into and therefore connecting to the recorder.
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