Loom

Move meetings, move mountains, move your team forward with video messaging. Ready to open up a whole new world of productivity, focus, and free time? Download Loom for free today.

@EdoPlantinga Hello there! We're so sorry to hear about this! May I request you to raise this issue with our Loom Support team via this link - support.atlassian.com/loom ? SK

@Atlassian I tried @loom and my journey started with a 404. Never used it. I now get emails I cannot unsubscribe from. When trying to cancel my account, it refuses because I have an "active subscription" for an AI Loom trial. I get stuck in some complex admin console. WTF people

@grzesv_ Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

I love using @loom but their search bar absolutely sucks I can literally type in the title of a video I'm searching for and it still won't come up in the search results so I end up always scrolling through the whole database just to find it please fix it, thanks

@Joani_Miller1 💙 💙 💙

@loom coming in clutch in the midst of crazy Indiana weather and needing to send info to my teachers when we couldn't be in school. #RCSLearn

@realsidjain Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

Atlassian destoyed @loom Auto-logged me out of my desktop app Impossible to log back in Forcing me to integrate with the "Atlassian ecosystem" The original Loom was such an amazing UX

@craigjellick @Atlassian Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

AHH! @Atlassian what did you do to my @loom login? Why cant i just use the username and password I have? Why am I getting bounced to an atlassian login? How am I supposed to get to my existing accont?

@Lindo_Cafe Hi Andre, please DM us so we can help!

@loom Hey loom team. I am in a bit of a pickle. I cannot sign into my Loom account because you have moved over to Atlassian. My company was also acquired by another company, and now my email has changed the my account email I cannot access. Is there any way I can get this fixed?

@MarcusAIngram @Atlassian Hi Marcus, please DM us so we can help.

@RogerAlemao @TellaHQ Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

@loom hey guys, what's happening with Loom? It's so laggy and buggy! I'm thinking about moving to @TellaHQ

Hey there, really sorry you’re having trouble downloading your videos. That’s definitely not what we want for you. Could you DM us your Loom account email or the video link? Or, if you’d rather, you can open a support case here: support.atlassian.com/contact. We’ll take a closer look and help get this fixed!

Unable to download the videos I uploaded to @loom - as soon as they moved to @Atlassian they became worse everything in hands of @Atlassian becomes worse

@Jeremy__Hill Love it! 💙

In 2025, I used @loom to avoid 34 meetings — making me a Loom Director 🎊 loom.com/2025-in-review… #2025LoomRewind

@chaseadams Let's go! 💙

Proud of my @loom stats for the year ✨🤘

@NickyDigital 💙 💙 💙

Async video is the glue for our fully remote team: a 60‑second @Loom replaces another cross‑timezone meeting, and Loom AI turns bug walkthroughs into ready‑to‑ship Jira tickets. #2025LoomRewind

@BrandonParker_o 💙

In 2025, I used @loom to avoid 202 meetings — making me a Loom Editor 🎊 #2025LoomRewind

@MFaratoon 👏 👏 👏

In 2025, I used @loom to avoid 598 meetings — making me a Loom Party Starter 🎊 loom.com/2025-in-review… #2025LoomRewind

@AppyDave 👏 👏 👏

In 2025, I used @loom to avoid 586 meetings — making me a Loom Editor 🎊 loom.com/2025-in-review… #2025LoomRewind

@JeremyNguyenPhD Hey there! Please file a support ticket with our team so we can take a look at your account and user logs. You can raise a ticket from within your account by pressing the (?) icon on the bottom right and then selecting "Contact Support" at the top of the form 🙏.

@loom Hi @loom team, Since the last update I keep getting this message even though I've freed up 65GB. What can I do so that I can use Loom? I love using Loom so much, this is a real bummer.

Move meetings, move mountains, move your team forward with video messaging. Ready to open up a whole new world of productivity, focus, and free time? Download Loom for free today.

@mxochai We're so sorry that you've had this experience with our Support team. Please DM us with your ticket number or email associated with the ticket and we'll make sure we get your ticket escalated and re-reviewed ASAP.

The customer support of @loom is so poor. We’ve been going back and forth over an issue on their end for more than a week now. Responses take hours, and sometimes days, even after I send multiple follow-ups. When they finally reply, there’s no actual solution or proper assistance, which forces me to respond again and restart the waiting cycle. I’m honestly so tired and frustrated, man.

@scotmacdonald Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

@loom Why do you make it impossible to sign in with an email address?

@theroadto1mil Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

@loom @loom It's been 1 week and already I am having trouble again... Video not becoming downloadable when I urgently need to start editing it. Is there any way to fix this common problem?

No video today guys! My recording software is causing trouble again... This has happened one too many times now. I will look for a backup plan in case loom goes down again in the future.

@theroadto1mil Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

There's going to be an unexpected delay today, my @loom recording is not becoming downloadable again. I am very sorry to disappoint during a critical time like this guys. I freaking hate this software but I don't have a better alternative right now.