Roots

@morrisontina82 Hello, thank you for reaching out! Please email customer_service@roots.com and we would be happy to assist you further with your inquiry! 😊

@ROOTS hi there, there is a charge of $35.19 from a purchase that I never made. How can I look into this? The order I received has already been paid for and shipped, and deliver to my home.

@fp0414 Hello, please send us an email at customer_service@roots.com and we would be happy to help! 😊

Rooted in an ‘East-meets-West' story, Roots x CLOT has collaboratively crafted a collection where streetwear merges with the essence of nature. Shop the collection now at select Roots stores and online at roots.com. Learn more: newswire.ca/news-releases/… #ROOTSxCLOT

@As2The Hello, thank you for reaching out! Please send us a private message, and we would be happy to look into this for you! 😊

@ROOTS Hi, I have been communicating with your customer service via email regarding my exchange item. Based on his guidance, I have shipped my hoodie to you. However, I have not heard back from him for 3 weeks... Could you respond to my email? My email starts wlth "the.vines" Tx!

@fall_north_ @FedExCanada We are sorry to hear about the trouble with your order. Please send us a private message and we would be happy to help! 😊

FedEx is claiming they delivered two packages to our house on November 28th and December 2nd. We have CCTV and a concierge, and after checking both, we can confirm that no FedEx driver even came near our building. What’s going on, @FedExCanada? @ROOTS, are you going to keep working with them?

@Naya_vox We’re sorry to hear about the issues you’re experiencing and want to ensure you receive the support you need. Please email customer_service@roots.com and one of our team members will be happy to look into your concern promptly. We look forward to assisting you further!

@ROOTS Did you really read my message #Roots? Your customer service is unable to solve the problem and does not answer. Your contact for data privacy management doesn't answer (privacy@roots.com). It seems that there is nobody behind this email... #dataprivacy #breach #illegal

@ROOTS When returning an article your cashier asked for my email address (for the process). Since then, I keep receiving unsollicited emails from you. Never gave my authorization for this.I want ALL my personal information to be deleted from you database. Customer service useless

@Naya_vox Thank you for reaching out, and we are sorry to hear of your issue. Please email us at customer_service@roots.com and we would be happy to assist you further!

@ROOTS Your customer service is useless because it doesn't manage to solve the problem as stated in my message. Why do you answer me to contact it again ? Ten days after my first message the situation is the same #nonsense #roots #badcustomerservice

@Naya_vox Thank you for reaching out, and we are sorry to hear this! Please send us an email at customer_service@roots.com with your concern, and we would be happy to help! 😊

@SaraA9885 @FedEx We are sorry to hear of your experience, Sara! Please send us an email at customer_service@roots.com and we would be happy to further investigate this for you. - Roots Customer Service

@ROOTS disappointing!Order over $200 for @FedEx to leave the delivery on the front step in front of a bus stop on a busy street in Toronto without knocking on the door for it to be stolen&no one wants to take accountability so I’m left paying for clothes I don’t have. #pathetic

@snufflewort @Herschelsupply Beaver Canoe looks great on you! Please DM us, we'd love to send you some of our other favourite items!

I’m being an advert for Canadian companies @ROOTS & @Herschelsupply at chemo today! #fuckcancer

@Shawncormier08 @CTVNews We are sorry to read of your experience! Please email us at customer_service@roots.com and we would be happy to further investigate this for you! 😊

@CTVNews I haven't stepped foot in a @ROOTS store in over 15 years. They are the most unprofessional company on the planet. They did me wrong, said they would send me a gift card, never saw it. Fuck these guys.

Lack of fleece inventory contributes to Roots reporting $8.9M Q1 loss, sales drop ctvnews.ca/business/lack-…

@broadwaybabyto We are happy to help! Our Women's Warm-Up Slouch Sock would be a Foot Length of 7" - 8"😊

@ROOTS Hey thanks for replying! The cabin sock style might be back in the fall? I saw the sale ones but noticed they now have sizes & can’t find a size chart… can you help?

@ROOTS I’ve got these awesome knee lengthy scrunchie cabin socks from you…. I thought you always had them but don’t see them on the website right now. Are they more of a fall item? Like this only cabin sock & maybe a bit longer

@calilove916 Thank you for reaching out, and we are sorry to hear this! Please email us at customer_service@roots.com and we would be happy to assist you! 😊

@ROOTS please help! Bought a sweatshirt at the Toronto Premium Outlets on Tuesday and when I got back to the states on Wednesday I noticed they did not remove the security tag.

@Supersocratica We're sorry to read of your concern, and are happy to confirm one of our Customer Service team members has reached out to you via email to further assist. Thank you and have a great day!

@anguswalker Thank you for reaching out! Select sale items are up to 60% off, with prices marked! 😊

Hey @ROOTS, Doesn't minus 60% off mean you're adding 60% on?

@arattol Hi Arattol, thank you for reaching out! Please email us at customer_service@roots.com and we would be happy to further investigate this for you. - Roots Customer Service

@ROOTS this is your product. I bought it last month and I visited store they mentioned email the Videos then we will decide. Bad experience with product and customer care @ROOTS #roots #canada

@AidanJames_97 @MapleLeafs @LGCanada We might be biased but we think this should be a winner! 💙

@MapleLeafs @LGCanada My @MapleLeafs and @ROOTS varsity jacket!

What's the best piece of Leafs memorabilia you own? This is your chance to show off your collection! A winner will be selected from the comments to win tickets to the game on March 26th courtesy of @LGCanada.

@JbCasebeer Hi Jessi, we are sorry to hear of your experience! Please check your emails, as we have followed up with you on this concern. - Roots Customer Service 😊

@brannonrolen Hi there, thank you for reaching out! We are sorry to see this, and would be happy to look into this for you. Please email us at customer_service@roots.com so we may further investigate! 😊

@ROOTS Come on guys. You sell $100 sweatpants that fall apart after a couple of washes. Where is the “quality” that your brand WAS known for?!?!

@kittykadd Hi @kittykadd, please email us at customer_service@roots.com and we would be more than happy to assist you!

@ROOTS can you please answer me back and resolve this issue you guys have caused.