Roy A Barnes

Can you give me a number to call?

ed on silent holds lasting 34, 40 and now 28 minutes.

I simply cannot get through to the collections department which is holding a $17k payment to me from a client. I've called three times...

@QBCares 30 minutes before I can talk to an agent? No automated call back. Really QB??

@QBCares I’ve been trying for 70 minutes to get through on the phone. Can someone help?

Always here to help. #BackingYou

@AskSunTrust why does it take more than 60 minutes to see someone in the branch? Still waiting.

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@ATTCares Can we please get an update on ATT Fiber outage in Orlando...it's be going on for 24+ hours

@AskSunTrust I understand that I can use an alternative browser. What I am unhappy with is having too. It’s been two weeks and no one can tell me when it will be fixed.

@suntrust, @AskSunTrust So for the 30% of us who are on MAC OS, when will be be able to use Online Banking again. It's been two weeks. Customer service can offer no guidance. What gives?

Great recognition for the unsung work Utility Field Crews do everyday! twitter.com/NYGovCuomo/sta…

Extraordinary service from @Delta captain flying SEA to Boise today. We were delayed due to ATC restrictions but he communicated really well

@RussGentry @johnpkellyVU @SouthwestAir @Delta Decades of loyalty and million+ miles plus of flying Delta Airlines doesn’t matter to @ Delta pilot Russ Gentry. Thanks for laughing at me.

@vipradhan @Delta Completely and utterly tone deaf!

@delta “always looking for ways to improve the Medallion experience by listening to feedback” Not one of your loyal customers want this!

@rickilee @Delta Couldn’t agree more!

@johnpkellyVU @SouthwestAir @Delta Me too! Ridiculous!

Launched the official Blue Space Consulting company page - please follow to get regular updates on the latest work I…lnkd.in/efigJ98

For all you Customer Experience Designers out there.... I've been studying Frederick Law Olmsted (Landscape Desig…lnkd.in/ep8We7W

"Great Customer Experience from Avista" by @RoyABarnes on @LinkedIn linkedin.com/pulse/great-cu…