Hola

@flipkartsupport @_Kalyan_K Having a BOT and/or using AI for predetermined responses IS NOT RESOLUTION. It a pathetic wall that you have set up.

@RtnGarfield @_Kalyan_K We apologize for the experience. We acknowledge your concern but it appears that one of our specialists has already provided a solution in a previous message and the necessary information has been shared. Appreciate your understanding. twitter.com/messages/compo…

@flipkartsupport @Flipkart Placed order for a particular product three times. Each time delivery got canceled because of 'some technical issues by the logistics team'. Call center unable to help. What is wrong with you all?

@flipkartsupport @_Kalyan_K Hiding behind the term 'technical issue' for all the three orders does not constitute 'resolution'. Resolution is your team addressing the 'technical issue' and delivering the order.

@flipkartsupport @_Kalyan_K No solution has been provided. Only a generic response which IS NOT ADDRESSING THE ISSUE - WILL I GET THE DELIVERY IF I ORDER THE PRODUCT? WHY IS LOGISTICS UNABLE TO DELIVER THE ORDER ALL THE THREE TIMES I HAVE ORDERED IT ??

@flipkartsupport @Flipkart @_Kalyan_K Three orders between Oct 2025 and Jan 2026 all get canceled by the logistics team after about 10-12 days without any reason provided. Support gives only condescending platitudes without providing any real resolution like ensuring delivery of the order. What gives?

I'm so sorry that the order you were eagerly expecting has been cancelled. We'd like to assure you that we'll sort this out for you. We kindly ask you to provide the order details with us via DM, so that we can look into it and assist you accordingly. Just click on this link to chat with us privately so your Flipkart account details are safe. Awaiting your response.

@AbidkingB Group A. Their feet are firmly planted on the ground.

@SamsungIndia Have sent DM. Please check and revert.

@RtnGarfield We request you to share with us your contact details via direct message (DM) so that we can assist you further. Thanks! twitter.com/messages/compo…

@SamsungIndia Disappointed with your quality. My Series 8 QA65Q80AAKLXL TV conked out just a few days after the warranty ended. Last year, the motherboard got changed in warranty. Now the panel has died. Replacement of panel cost is like buying a new TV. You just lost a customer.

@parija_d @GabbbarSingh Guess you are that kind of a doctor who will put your patient on the latest invasive treatment without first trying something simple that was in vogue years ago.

@GabbbarSingh This is already existing tech. Signal (2013), WA (2016), Telegram (partially ~ 2017) and so on. Imagine a company start manufacturing tape recorders / Walkmans now- and we defending it saying, you happily used these in 90s, so why complain now- give them time to come up to speed!

People who give out their exact home address at a shopping mall in a hope to win a free pressure cooker have pledged not to use Arattai coz it doesn’t have end to end encryption.

@TataSumoGold @TataMotors @TataMotors_Cars I have a Sumo Gold purchased about 8 years ago. It is due for service. Your dealer Puneet Automobiles is refusing to take the vehicle for service claiming that the parts are not available. Please advise.

@HarUniversity Most of the PCBs are MADE IN CHINA.

Summer AC reminder If u have gud budget dn go for Mitsubishi. Mid budget go for O general. Low budget go for Daikin Or Panasonic Never take inverter based AC If u r looking for cooling .

@ViCustomerCare Hi. How long does one have to wait?

@RtnGarfield Hi Devang! We never wish for you to go through such an experience. I’ve made a note of your concern. Our team will get in touch with you shortly - Bhagyashri twitter.com/messages/compo…

@ViCustomerCare Hi. International roaming pack activated from 3-1-2025. Unable to get internet access. Flight is taking off at 3:00 AM. Unable to reach customer service agent because time is AFTER MIDNIGHT. How to resolve the issue?

@ViCustomerCare Hi. It is more than an hour since I contacted you. Your tech team has not been in touch. The issue is not resolved yet.

@suunil31 @nine7789 @malikgarv @ShiprocketIndia @SR_SHIVIR @ShiprocketCare The 'human' bits can see ONLY the same info that we can see on the tracker. THEY can't even reach out to the delivery partner. AND THEY CLAIM TO PROVIDE A PLEASANT EXPERIENCE.

@nine7789 @malikgarv @ShiprocketIndia @shiprockethq @SR_SHIVIR @ShiprocketCare Fully agree. In the name of customer care, you will find actual bots and human bots. Human bots will answer you that your order will be delivered tomorrow and that tomorrow never comes

Chatbots don’t solve 99% of your customer problems. They just prevent them from reaching you. Customers eventually give up, either accept or move on. At best they solve 20% and push away 79% customers

@suunil31 @malikgarv @ShiprocketIndia Only cowards and those who don't want to give their customers a good experience will use chatbots. There is a delivery stuck at the final delivery hub for one week. Their response to complaints is tracking link. 🤦

@malikgarv @ShiprocketIndia has worst

@ShiprocketCare Why is a parcel that has reached the final delivery station on 5-Nov not been delivered till date? I have hidden personal identifying info. Will share on DM.

@BombayShavingCo I have hidden personal identifying information in the above image. Will share the details via DM. Why don't you (or your logistics partners) have any contact number on which customers can call ?

@BombayShavingCo Order placed on 29-Oct reaches final delivery hub in 5-Nov. No further action on this till now (one week later) even though I have reached out to you on 5-Nov. All that your team does is send me tracking link. Do you really think your customers are stupid?

Here is the tracking screenshot. I have masked some personal identifying information. Will share in DM on receiving your response.

@delhivery @help_delhivery Bag received at Mumbai_Tardeo_D 05-Nov-2024 06:40 AM. Shipment processed only on 07-Dec-2024 01:29 PM. Status: Activity: Pending - Shipment Received at Facility. No further change. Delivery was originally scheduled for 08-Dec-2024. Today is 11th.