rutvik shah

@zeptocares I don't need only feedback call. I was not informed about the outcome of the investigation or what action has been taken against the vendor. This is a food safety issue,Please share the investigation findings and the corrective action taken to ensure this does not happen again.

@Rutvik_0701 Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

@ZeptoNow Mold-covered bread delivered with a valid expiry label. This is a serious food safety issue, not just a ₹77 refund issue. We noticed it just before eating. How did this pass your quality checks? I'll post in media news tomorrow @fssaiindia #FoodSafety #Zepto

@SwiggyCares ₹85 coupon is not acceptable for a ₹290 order, especially for a repeated food safety issue. This concern is not about money—it’s about health, accountability, and repeated failures. Offering coupons instead of proper action and a call-back is not the right approach.

@Rutvik_0701 Please have look into the DM. ^Hari

Swiggy Instamart Vadodara is repeatedly delivering EXPIRED&unhygienic food items. I’ve complained many times, but they only send copy-paste apologies. This is a serious food safety risk. @SwiggyInstamart @swiggy_in @fssaiindia please take action NOW. #FoodSafety #Vadodara #VMSS

@SwiggyCares DMs are slow and unresponsive. Repeatedly redirecting a food safety issue to DM looks like avoidance. Please confirm action and timeline publicly. Customer health is not a private matter.

@Rutvik_0701 We request you to reach out to us on DM, so we can assist you on this. ^Hari x.com/messages/compo…

@SwiggyCares I’m not moving this to DM. This is a repeated food safety issue already escalated via email, with evidence shared publicly. Please address it transparently here and confirm immediate action. Customer health concerns shouldn’t be pushed into private messages.

@Rutvik_0701 @Rutvik_0701 Thank you for your time, please reach out to us on DM, we will assist you there. ^Hari

@SwiggyCares After a recent food safety complaint, I’ve again received unsafe food via Swiggy—cold, burnt, foul-smelling wrap from Fassos. Support declined help. This is a repeated health risk, not a one-off issue. Id - 225368209762446 Also drafted mail to mueez.

@Rutvik_0701 @Rutvik_0701 We have brought this to our team's attention once more. They will contact you by phone, so please be available. ^Ree

@SwiggyCares I already replied to your team three days ago and still there is no response to that share me where your team contacted me ?

@Rutvik_0701 Our team has contacted you through email. Please take a look. ^Ree

@SwiggyCares Following up again. No update, no email, no call—even after escalation and timeline request. This silence on a food safety case involving illness is concerning. Awaiting an immediate response.

@Rutvik_0701 Hi Rutvik, we’ve already escalated this to our team, and we’ll get back to you with an update at the earliest. Thank you for your patience. ^Rosh

@SwiggyCares Acknowledged. Please confirm a definite timeline for the update and callback. This case involves illness due to expired food, so repeated “escalation” without action is not acceptable.

@SwiggyCares Tagging concerned food safety authorities for visibility. Expired food delivered via Swiggy led to illness, with no timely response even after escalation. Customer health cannot be handled with delays. @fssaiindia @MoHFW_INDIA @consumerforum_ @VMCVadodara

@Rutvik_0701 Thank you for your time. Our team attempted to contact you by phone several times but was unable to connect, which is why they emailed you with all the details. If you require any clarification on this matter, please respond to the same email. ^Saddam

@SwiggyCares Email reply sent over 36 hours ago—still no response. For a food safety case involving illness, this silence is unacceptable. Customers deserve to know how seriously Swiggy treats health risks. Awaiting action, not excuses.

@SwiggyCares I’ve already replied to the email. It’s possible I missed the call due to work, however no call was identifiable as Swiggy Care. I’m available now—please arrange an immediate callback or share a verified contact number so I can connect directly.

@Rutvik_0701 Thanks for your time. As checked, our team did try to reach you over the phone a couple of times, but couldn't connect, and that is why they have dropped an email with all the details. If you need any clarity on yon the same issue, please write back to the same email.

@SwiggyCares Need response on priority, don't delay anymore now. I'll be waiting for a positive response.

@Rutvik_0701 Not the experience we want. Please allow us to have this reviewed from our end.

@SwiggyCares Email response sent. Despite requesting a callback in my preferred language, there has been no contact for 36+ hours. Delaying communication on a food safety case involving illness is unacceptable. Please connect immediately or share a direct escalation contact.

@Rutvik_0701 Our team has reached out to you with an update via email. Please revert to email for further assistance. ^Saddam

@SwiggyCares Expired product consumption caused me food poisoning, medical expenses, and 2 days of work loss. This is a serious safety violation. I expect proper escalation and accountability — not generic replies. @fssaiindia need you to intervene here.

@Rutvik_0701 We have highlighted this to our team. Our team will reach out to you at the earliest. ^Saddam

@SwiggyCares Noted. I’ll wait for the team’s detailed update. Since this involves food safety, I expect specific corrective steps—not generic assurances.

@SwiggyCares Acknowledging feedback is not enough. I need clarity on what action you’re taking regarding this food safety risk. Please stop sending scripted replies and address the core issue.

@Rutvik_0701 We sense the disappointment here. Feedback is of great importance when reviewing and applying rectification steps. This occurrence is noted so that we may minimize such inconveniences. ^Saddam

@SwiggyCares This issue is NOT about a ₹50–₹100 refund. It’s about food safety and consumer health. I expect a clear action plan, not templated replies. Please address the safety lapse seriously.

@Rutvik_0701 Thank you for your time. We have noticed, refund for the item has already been processed. It is only as a result of customer feedback that we can determine our shortfalls and implement strategies to prevent these from recurring. We have (cont) srkl.in/l/6013BApEF9

@SwiggyCares @SwiggyInstamart @swiggy_in @fssaiindia I need a prompt and actionable update. Kindly escalate this—it's a food safety concern, not a routine query

@Rutvik_0701 @SwiggyInstamart @swiggy_in @fssaiindia @Rutvik_0701 Hi Rutvik, we realize this is upsetting for you and that’s not the standard we aim to uphold. Please allow us sometime while we’re checking into this and, will follow up with you shortly. ^Saddam