SCAN

📣 SCAN Health Plan now ranks among the top 10 Medicare Advantage plans nationally!   “This is a defining moment in SCAN’s nearly five-decade history,” said @sacjai, CEO of SCAN Group and SCAN Health Plan. “In a turbulent environment for MA, our growth and market position shows that there is a place for nonprofit health plans built around the needs of those they serve and not shareholders. Rising into the top 10 nationally demonstrates the essential role for mission-driven, nonprofit plans in the future of Medicare Advantage.”   This leap follows a historic Annual Enrollment Period growth in SCAN’s history, during which SCAN added 127,000 new members.   “Our rise in the rankings reflects more than enrollment growth, it reflects trust,” said Karen Schulte, SCAN’s President of Medicare. “Hundreds of thousands of older adults have chosen SCAN, and we are committed to showing them the value of our nonprofit mission, our commitment to service, and our focus on quality and improving health outcomes. This milestone proves that scale and mission are not mutually exclusive. You can grow while staying true to purpose.”   Read more at: scanhealthplan.com/about-scan/pre…

@AuthorLRiddle Hello, we’d like to help. Could you please check your direct messages?

@SCANHealthPlan hi I was just on hold for 22 minutes with scan & hung up on trying to correct some wrong info I keep getting notices for and threatened with fines even though I responded in writing with my prior prescription plan info. Please help me. New customer and not happy.

About two years ago, I noticed a little extra bounce in my step. I was having more fun at work than I had in a long time. Why? Several factors were at play — but one of the biggest was the presence of a new team member: Senthu Arumugam. Senthu joined @SCANHealthPlan as our Chief Transformation Officer and quickly added something special to the organization: High ambition. A deeply analytical perspective. And above all, a profound commitment to our mission. He was a sponge — endlessly curious about the business and the people who power it. And to top it off, he was just a lot of fun to be around. I remember calling one of his references before we extended an offer. They went on and on about what a great guy he was. Eventually I had to interrupt: “I get that he’s a great guy. But will he do a great job?” The answer was an emphatic yes. And they were right. Since joining SCAN from @McKinsey, Senthu has made an extraordinary impact — first as Chief Transformation Officer and now as our Chief Commercial Officer, overseeing product, marketing, and sales. His influence has been both deep and wide — in the big strategic moves and in the small moments that make teams better. He makes everyone he works with (including me) better. So I’m especially proud to share that Senthu has been named to @modrnhealthcr prestigious 40 Under 40 list — a well-deserved recognition during a time of major organizational and industry change. Please join me in congratulating Senthu on this incredible honor. We’re lucky to have him at SCAN.

Please join us in congratulating SCAN's Chief Commercial Officer, Senthu Arumugam, who has been recognized as one of @modrnhealthcr’s 40 Under 40! The program recognizes the healthcare industry's rising stars age 40 and under who contribute to a culture of innovation and help their organizations achieve and exceed financial, operational and clinical goals.   Under Senthu's leadership, SCAN has seen: - A 58% year-over-year increase in new member enrollments from 2024 to 2025 and delivered its most successful Annual Enrollment Period (AEP) to date in 2026, enrolling 127,000 new members, a 40.6% increase from 2025. - A first-of-its kind partnership with Costco, expanding access, convenience, and choice for SCAN members. - The launch of Health Insurance is Broken, a bold marketing campaign that openly acknowledges the frustrations older adults face with health insurance.   “Senthu possesses the combination of strategic discipline and mission-driven focus required to scale our impact across the American healthcare landscape,” said @sacjai, CEO of SCAN Group and SCAN Health Plan. “SCAN is fortunate to have him leading our commercial function; his ability to align growth targets with our mission is the key to our long-term success.”   To read more about Senthu's achievements and impact at SCAN, visit: scanhealthplan.com/About-SCAN/Pre…

.@SCANHealthPlan adds 127K members in Medicare annual enrollment window bit.ly/4acVSFU

"As we try to make the transition from being a small regional health plan to a national, not-for-profit Medicare Advantage plan, I think our messaging is and our value proposition is really resonating with members and providers... I think we're at a real inflection point for the company that sets us up to be an even better partner to members and providers and brokers long term."   SCAN's CEO @sacjai and President of Medicare Karen Schulte share insight into SCAN's most successful AEP in history, the transition to becoming a national, not-for-profit Medicare Advantage plan, and the key role of population-specific plans in this @FierceHealth article by @pminemyer: fiercehealthcare.com/payers/scan-ad…

SCAN Health Plan, one of the nation’s largest not-for-profit Medicare Advantage (MA) organizations, today announced historic results from the most recent MA Annual Enrollment Period (AEP), achieving 40.6% membership growth and adding 127,000 new members across its six operating states.* Total membership** now stands at approximately 440,000, with annual revenue reaching $8 billion.   “SCAN’s historic growth was not accidental. It was the result of years of preparation, disciplined execution, and deep trust built with providers, brokers, and members,” said @sacjai, CEO of SCAN Group and SCAN Health Plan. “At a time when MA is experiencing extraordinary disruption, SCAN is prepared to scale its nonprofit model responsibly because we have invested in the partnerships, quality, and infrastructure needed to support our members.”   Read more about SCAN's most successful AEP in its nearly 50-year history at: scanhealthplan.com/About-SCAN/Pre…

We are thrilled to announce the results of last year’s Annual Enrollment Period (AEP). @SCANHealthPlan added 127,000 new members across Arizona, California, Nevada, New Mexico, Texas, and Washington—representing a nearly 41% increase in our total annual membership. 100% of our rated membership now sits in plans with 4+ STAR ratings. Nearly 20,000 members joined us through our new partnership with @SutterHealth, an early example of what’s possible when mission-aligned organizations come together. With this growth, SCAN now serves 440,000 members across six states, with $8.2B in expected revenue. As I frequently say—we’re just getting started. I want to express my sincere thanks to our provider and broker partners, whose commitment and collaboration helped make this our strongest AEP ever. And to the exceptional team at SCAN who led and supported this effort: thank you. This was truly an all-company accomplishment, and I’m proud to work alongside such a dedicated and mission-driven group of people. For more details on our historic AEP, read this piece by Paige Minemyer in @FierceHealth: fiercehealthcare.com/payers/scan-ad…

@VoidLegacyMedia Could you please send us a direct message so we can better assist you?

@SCANHealthPlan My messages allow from everyone. Now you want me to pay Jan, when I have a receipt saying I paid Jan. You really need to fix you app, your accountant and everything else. 👀

@SCANHealthPlan the app does thiscwhen I want to check to see if my auto pay has been accepted and my bill paid. For a month, Ive gotten this no matter how I log in, with or without the app. You IT people suck!

@VoidLegacyMedia It looks like our messages may be sitting in your message requests. We recommend checking your settings to allow messages from everyone, or feel free to send us a direct message so we can assist you.

@SCANHealthPlan Nothing from you in my direct messages

@babycuzimmathug It actually looks as though we’re unable to direct message you. Could you please send us a message at your earliest convenience?

@babycuzimmathug Hello, we want to make sure we're giving you the most accurate information. Could you please check your direct messages?

⭐ We're thrilled to share the following highlights from SCAN's 2026 Star Ratings—a reflection of the quality, care, and experience our members can count on:   - 100% of Members in SCAN Health Plans are in 4-star or higher rated plans (in plans eligible to receive a Star Rating) - 4+ stars quality rating in California, Arizona, and Nevada for 2026 - 4+ stars for 13 years running in California - 4 stars quality rating for our Fully Integrated Dual Eligible Special Needs Plan (FIDE-SNP) - 4.5 stars quality rating in Arizona for 2026 (a full-star improvement year over year) - 4 stars quality rating in Nevada for 2026   These results show that when we prioritize people over profits and do what's right for our members, we continue to advance our mission to keep seniors healthy and independent.   Thank you to our partners, providers, and SCAN Rebels whose dedication and heart make achievements like this possible. Together, we can keep raising the bar for quality.

🤝 SCAN and @CedarsSinai, a nationally recognized nonprofit academic health system, today announced an expanded partnership* designed to strengthen access to high-quality, coordinated care for older adults across Southern California, effective January 1st, 2026. This partnership underscores our shared commitment to expanding high-quality healthcare options for older adults across Southern California. Together, SCAN and Cedars-Sinai are strengthening a long-standing collaboration, making it easier for older adults to stay healthy and independent. “At SCAN, our goal is to ensure that SCAN members have stable access to quality, compassionate healthcare options,” said SCAN CEO @sacjai. “By expanding our partnership with Cedars-Sinai, we’re expanding access to one of California’s most respected nonprofit health systems and broadening the options available to our older adults throughout the region.” Read more at: scanhealthplan.com/About-SCAN/Pre… * Other health systems are available in SCAN Health Plan’s network

SCAN is proud to congratulate Dr. @sacjai, who has been named to @modrnhealthcr’s 100 Most Influential People in Healthcare list for the third year in a row.   “Sachin’s leadership has propelled SCAN forward while staying true to our mission to keep seniors healthy and independent,” said Benjamin K. Chu, MD, MPH, MACP, SCAN’s board chair. “This recognition reflects not only his national impact, but also how profoundly he has strengthened SCAN for the members and communities we serve.”   The annual list recognizes leaders whose work is transforming the industry and shaping the future of the healthcare industry. Under Dr. Jain's leadership, SCAN has:   - Grown from a regional nonprofit into a national Medicare Advantage payer operating in five states and serving more than 310,000 members, to date. - Achieved historic growth, more than doubling its revenue to $5.5 billion over the last year. - Maintained 4-STAR ratings or higher in California for 13 consecutive years. In Arizona and Nevada, SCAN achieved 4-STAR ratings or higher within three years of those contracts becoming eligible for star ratings. - Expanded into New Mexico and Texas, further advancing SCAN’s mission of offering a nonprofit Medicare Advantage option in regions historically dominated by for-profit plans. - Accelerated innovation across the organization and industry, launching the bold “Health Insurance is Broken” campaign to confront systemic barriers in U.S. healthcare and advance SCAN’s advocacy for more transparent, mission driven, nonprofit healthcare. - Expanded Healthcare in Action, the company’s street-based medical group serving individuals experiencing homelessness, and its care to more than 8,000 unhoused individuals.   Read more about the award and Dr. Jain's impact at: scanhealthplan.com/About-SCAN/Pre…   *4.0-Star Rating or higher applies to all plans offered by SCAN Health Plan in California from 2013-2026 except the SCAN Connections (HMO D-SNP), SCAN Connections at Home (D-SNP), SCAN Healthy at Home (HMO I-SNP), and VillageHealth (HMO-POS C-SNP) plans.

@surfscoter Hello, we’d like to help. Could you please check your direct messages?

This has pissed me off all day. Now I will lose more work hours. Doing what we were told to do, logged into the website, it said zero about the appointment being canceled. Freaked out because of the threats of being charged for failure to show. Shame on you. FYI @SCANHealthPlan

@includedhealth 45 minute notice by email that mental health appt (which we moved everything to get) was canceled, no call, no notice on the website. No appointments available for a month. Healthcare in America is a shitshow & we can't even get a therapist to help deal with that.

🛒 Happy SCAN Health Day at Costco! Stopping in to your local Costco today? Come find us and say hi! 👋 For a full list of participating locations, visit scanhealthplan.com/LPG/Costco or search "SCAN Health Day" in Facebook events near you.

@AviUro Hello, we’d like to help. Could you please check your direct messages?

@SCANHealthPlan you denied a biopsy for my patient, approved him for another doctor who doesn’t do the biopsy he needs, and told his wife she needs power of attorney to help him navigate his care. ABSURD. DM so we can figure out how to get this patient the care he needs.

SCAN is teaming up with @Costco to host "SCAN Health Day"! On Thursday, November 13, 2025, from 9:00 a.m. to 5:00 p.m., SCAN and Costco will host in-store educational events at 50 select Costco locations in Arizona, California, Nevada, Texas and Washington, giving attendees the opportunity to: - Receive information about resources at Costco to support healthy living and preventative health services. - Learn more about Medicare Advantage. - Meet with knowledgeable Medicare Advantage representatives. “We’re thrilled to expand our partnership with Costco and bring information and education directly to Costco shoppers, right where they already feel comfortable and at home,” said SCAN CEO @sacjai. “Just like Costco, we are committed to delivering high-value, quality products and services at affordable costs. Together, through these events, we are making it easier for older adults to access trusted information and connect with resources that support their health and independence.” For a list of participating SCAN Health Day locations, visit scanhealthplan.com/lpg/Costco. For more information, visit: scanhealthplan.com/about-SCAN/pre…

"...I think we built a really strong relationship that is culminating in this first-of-its-kind partnership that we're excited to get off the ground for this annual enrollment," SCAN CEO @sacjai shares insight into SCAN's new partnership with @Costco and how it will bring even more value to members. "Being able to build a partnership with a retailer that is so important to so many of our consumers just made so much sense to us," said SCAN's Chief Commercial Officer, Senthu Arumugam Read the full @FierceHealth article by @pminemyer here: fiercehealthcare.com/payers/scan-he…