Stephan Craane

@NestlePhil I cannot DM as I'm not verified. Just search my name in your incident system

@SCraane65764 Thank you for reaching out to us Stephan. We appreciate you sharing your concern. Would you mind giving us more details about your comment via private message so we can assist you further? and arrange a call with you? We hope to hear from you soon!

One week after reporting 6(!!!) spoiled packs of milk (₱750) that could make people sick, @NestlePhil sends me… this... Lot ID: 50250189YD — check your milk. @FDAPhilippines #FoodSafety #NestleFail

@NestlePhil And it's now OVER one week with no call. You asked me to save the 6 PACKS SPOILED milk, but I'll be throwing them out now. Again, there is a POTENTIAL for a lot of PEOPLE GETTING SICK FROM YOUR MILK with LOT ID 50250189YD! @Nestle #SpoiledMilk #FoodSafety #Nestle @FDAPhilippines

@SCraane65764 We sincerely apologize, Stephan. Rest assured that we will pass this to the team for further assistance. Thank you for your patience.

@NestlePhil after sending an email LAST WEEK about a production issue with SPOILED MILK, with all information and pictures, not a SINGLE call back. Guess people getting sick is not a problem!

@NestlePhil I mailed last Friday. Tomorrow is Friday. A whole week. Again, there is probably a whole batch of spoiled milk on the shelves!

@SCraane65764 Hi Stephan, we're sorry for the inconvenience caused. Please note that we've escalated your concern. Rest assured that our team will get in touch with you soonest. Thank you for your patience and understanding.

@PLDT_Cares I have. Nothing gets solved!

@SCraane65764 Our apologies for the inconvenience, @SCraane65764. This is not the experience that we want you to have. Kindly send us a message with your telephone or account number and registered mobile number at m.me/pldtcares for proper assistance. Thank you.

@pldt_cares 300+ emails sent with no resolution. It’s been weeks and I’ve had enough. @OmbudsmanPh, please help me get my refund! #PLDTCaresNot #Refund

@pldt_cares 300+ emails ignored, countless tweets, and still no refund. This is an embarrassment. @OmbudsmanPh, I need your help now! #PLDTCaresNot #Refund

@pldt_cares More than 300 emails and numerous tweets later, NO refund. This has gone on long enough. @OmbudsmanPh, please step in and resolve this. #PLDTCaresNot #Refund

@pldt_cares You’ve ignored 300+ emails and still haven’t processed my refund. How much longer do I have to wait? @OmbudsmanPh, I need your help! #PLDTCaresNot #RefundNow

@pldt_cares 300+ emails and still no refund. This isn’t customer service, this is outright neglect. @OmbudsmanPh, help me hold them accountable. #PLDTCaresNot #Refund

@archenette @PLDT_Cares I'm sorry Archenette, but customer service is just awful at @PLDT_Cares. I have starlink now, works perfect, but @PLDTHome should be cheaper and a bit faster. But I won't get a connection anymore! @OmbudsmanPh, when will you act on this?

@SCraane65764 @PLDT_Cares I am based in Bohol. I get the same replies from @PLDT_Cares. Called 171 and got a response that restoration is expected on or before April 4 2:00 AM but until now nothing has been resolved.

@PLDT_Cares AND dont tell me to contact you on m.me/pldtcares as that does not work! Also 171 does not work!

@PLDT_Cares I paid for a connection and after heard there is no space in the hub and it cannot be connected. I just want my money back. Messenger does not work. 171 does not connect me to a human. And here you keep saying to contact you on messenger or 171!

@SCraane65764 Hi @SCraane65764! We understand your frustration. For your privacy, please don't share account details publicly. We'll assist you promptly. How can we help with your concern today?

@PLDT_Cares Perhaps call me! My account number (again) is 0382336305. You have the rest of my details!

@pldt_cares Over 300 emails and countless tweets, and I still haven’t seen a single refund. How long do I need to wait for you to do your job? @OmbudsmanPh #PLDT #Refund #PLDTCaresNot

I would not do business with @pldt. They say they will connect your new connection after you pay to then say the hub is full, won't connect you and they won't refund you! And no working way to contact them! @PLDT_Cares #refund #PDTCaresNot @OmbudsmanPh HELP

@PLDT_Cares You know that these are all lies. No one is willing to help! You cannot even answer my question on what option to choose to get in contact with a human! @OmbudsmanPh #pldt #pldtcaresnot

@SCraane65764 Allow us to extend our assistance and help you with your concern, @SCraane65764. We sincerely apologize for the inconvenience. Please visit our Facebook page, PLDT Cares, via this link: m.me/pldtcares for further assistance. Thank you.

@pldt_cares You’ve ignored over 300 of my emails and countless tweets. This isn’t just bad customer service, it’s unacceptable. @OmbudsmanPh, help me out! #PLDTCaresNot #RefundDelays

@PLDT_Cares What option is that? Lets see if you actually reply. Because so far no-one replies here! @OmbudsmanPh #PLDT #Refund #PLDTCaresNot

@SCraane65764 Hi @SCraane65764. We understand your frustration. Please contact us at m.me/pldtcares and kindly provide your telephone number and account number for the proper assistance. Thank you.

@PLDT_Cares There is no way to talk to an agent when i dial 171! @OmbudsmanPh #PLDT #Refund #PLDTCaresNot

@SCraane65764 Hi @SCraane65764! I apologize for the delay. To speak with a representative, please call our hotline at 171 for PLDT or 0970-1000-171 for other networks. We're here to help!

Hey @PLDT_Cares , what option gets me to talk to a human? Why dont you answer? @OmbudsmanPh #PLDT #Refund #PLDTCaresNot