Southwest Airlines

@gmk_julie We're sorry to hear about your overall experience with us recently, and appreciate you letting us know what happened. When you can, please send us a Private Message with your confirmation number. - Jeni twitter.com/messages/compo…

Us trying to make our 6 AM inter-island flight to Kona: "Now jam the handle on her suitcase so it won't lower when she's putting it in the car and has to unpack everything into another bag on the sidewalk in the dark." "Now add lots of traffic on the road at 4:30 for no reason." "Now make the security checkpoint ridiculously slow." "Now have the @SouthwestAir app send them to the wrong gate and make that gate in its own building past the end of the terminal." "Do the same thing to everyone else's app so there's a confusing pile up of mad people back at the right gate and make the person in charge unusually irritable and decide to not to let anyone thru even though other employees are saying we could probably let them on." "Ok, now get them on another flight in 3 hours. They'll be fine because they're Calvinists."

@LM45Spotter Thanks for all that you do, Mike! - Jeni

So I hit the big 30 years of service. Glad I stuck around, it’s been a fun ride. God willing, here’s to 10 more years at @SouthwestAir #SWA

Hey there, Cruz! We truly appreciate your enthusiasm and support for Southwest. Having Customers like you out there spreading the word means a lot to us! While we’re unable to honor your request, we want you to know how much we value your loyalty as a Southwest credit card holder. Thanks again for being such a great advocate for us, and we hope you have an amazing upcoming trip! - Jeni

@SouthwestAir Hey Southwest, as a happy Southwest credit card holder im out here trying to recruit people to join Southwest. How about some drink vouchers for my up coming flight for the hard work im putting in recruiting?

@GloryLumps Thank you for sharing the positive feedback with us! - Jeni

@SouthwestAir - Thank you for easing up your restriction on moving seats when the flight isn’t full. Kudos to flight 2117 SJC to LAX 5/28/26. FAs were chill and th pilot was v good looking too! Very different vibe from when you had just switched over to assigned seating in Feb.

@bdunk13 Hi, Blair! I’m sorry you didn’t get your desired exit row seat this time. We're just a DM away if you'd like to discuss your experience further. - Amanda

@SouthwestAir curious about why you don’t upgrade people to the exit row seats when they are empty? I feel like in an emergency it would be beneficial/ safer to have someone seated here to help evacuate. Just a suggestion!

Hi, Yisroel. Carry-on limits are enforced at the gate to comply with safety requirements and to help ensure adequate space for all Customers on board. Personal items, like a fanny pack, are counted in addition to a standard carry-on, and our Gate Agents are responsible for enforcing these guidelines to support a smooth boarding process. Still, I understand how frustrating this situation may have felt, and I’m sorry for the disappointment on this occasion. I appreciate you calling this out. We expect these policies to be communicated clearly, respectfully, and consistently, and your feedback helps us address situations if inconsistencies have occurred. - Alex

@SouthwestAir customer service is really bad PHX-BUR and gate agent was driving everyone nuts that carry on bags must be checked… making BS about being an FAA violation to take an extra carry on (even a fanny pack attached to the waist)….. meanwhile overhead space is empty

Oh no, let's get that checked out for you! Please send us a quick DM with your confirmation number so we can dive into the reservation. Sometimes using third-party payment services can cause unexpected hiccups compared to entering your card details directly on our site, but we are more than happy to investigate this for you and get it sorted out! We're standing by to help! ❤️- Tyler

@SouthwestAir testing my patience fr. Why am I constantly booking the same trip, money is constantly leaving my account, but I'm not receiving a confirmation email?! I've called multiple times, and no one can explain why. One guy also said that the charge was ran 3 times???

Hello, Danny. A-List Preferred Members are able to pick their seats (including Extra Legroom seats) during booking as part of their benefits. We also show that you're currently assigned Extra Legroom seats on your upcoming trips. Nonetheless, we're a DM away if you need further assistance or would like to talk more. - Ashley

What a bunch of crap. @SouthwestAir Here is their conspiracy. They won’t offer me extra leg room as an A List Preferred member, but my wife (not A list) can get it for $64… (same flight). It’s a scam to be A List with Southwest now. I don’t need your fricken pistachios!!!

Nicholas, you have our apologies for the flight disruption you and your family have been impacted by. It’s never our intention to disrupt our Customers’ travel plans, and we regret that we fell short of expectations. Please send us a Private Message when you have the chance. - Jeni

A 1 hour @SouthwestAir layover in Nashville is now a 6 hour delayed layover with 2 young kids. Extremely frustrating.

Love seeing this! Thank you so much for taking the time to share your experience with us, Courtney! We’re thrilled to hear you had a great flight experience and hope your time in Nashville is just as enjoyable. ✈️ Safe travels on your next leg, and we appreciate getting to share the skies with you during your trip! 💙💛❤️ - Alex

With all the negativity I see on here about @SouthwestAir, just wanted to give a shout out to you guys! Just landed in Nashville for a short layover and my flight experience was great! Thank you!!

We're sorry to disappoint you, Eric. Rapid Rewards primary Credit Cardmembers and up to eight Passengers traveling on the same reservation are each eligible to receive their first standard checked bag free (weight and size limits apply). While primary Credit Cardmembers can add other users onto the card, this benefit is only for the primary credit Cardmembers. - Amanda

Shame on you @SouthwestAir! I am a credit card holder and rapid rewards member. Checked in for my flight and was charged $45 for my bag because it’s was my wife’s rapid rewards number used to sign up for credit card. As co-signer on account my bag should be free. Terrible policy!

@ouphotoguy Hi, Mark. We're sorry to hear about this experience. Please send us a DM with your confirmation number, and we'll follow up with you. - Pernell twitter.com/messages/compo…

Getting stuck in an airplane long enough after being boarded that they de-board us due to…checks notes…air traffic control parking a plane behind ours was not on the bingo card. @SouthwestAir

@audioCzar901 We're sorry to hear you're having trouble with your Companion's boarding pass. Please send us a DM with your confirmation number for assistance! - Jhericca

@SouthwestAir can you help? my companion flight is not showing up in their southwest app and their boarding pass is not showing touchless ID and they are enrolled

@CryssyCrys We're sorry to hear about your missing item! Please file a lost and found report here: app.nettracer.aero/lf-pax/southwe…. We’ll do our best to reunite you with your missing item! - Jhericca

@SouthwestAir Hi! I desperately need some assistance. Unfortunately I left an item on a flight this morning that is very important(I know, I know), and I’m losing sleep. I’ve contact my local lost and found at MCO but nothing has been turned in. Please help!

@creedthemachine We truly regret to learn of your disappointment. Feel free to send us a DM with your confirmation number for further assistance. - Jhericca twitter.com/messages/compo…

@SouthwestAir ALP here. 5 of the last 6 flights I’ve been on are delayed and internet doesn’t work and on my current flight, in flight ent isn’t working. You’re pushing me away.

@jeff__miller We're sorry to hear that you've been impacted by a flight delay today. Additionally, we apologize for our delayed response to your message. Please send us a DM with your confirmation number for further assistance! - Jhericca twitter.com/messages/compo…

Yo @SouthwestAir , the delay in my flight keeps getting longer and longer. How do I know it won’t just keep getting delayed again and again until it is tomorrow? Or canceled entirely.

@CoachPartridge We're glad to hear our Teams were able to assist you during your time of need. We hope the remainder of your travel goes smoothly! 💙❤️💛 - Jhericca

@SouthwestAir Dealing with weather delays & missed connections. Never fun for anyone. Your customer service reps have been AMAZING at trying to help us any way possible. Gratitude!!

@narendramali1 Hi, Narendra. We're sorry to hear about this experience. Please send us a DM with your confirmation number, and we will follow up with you.- Pernell twitter.com/messages/compo…

@SouthwestAir 3/n 15+ passengers are going to make that transfer. How can we trust any of the things that you guys are telling us? Now we have to wait at the airport, spend more money for food n water while waiting for a flight which will be delayed again

1/n Dear @SouthwestAir we were not allowed to board a connecting flight because someone in Southwest thought that we will miss our connection and rebooked us a flight 4 hours later. It is easier to drive from Dallas to Austin in that time. To rub salt on the

@SVasyenka Hi. We're sorry to hear about this experience. Please send us a DM with your confirmation number and more details, and we will follow up with you. - Pernell twitter.com/messages/compo…

Customer service?? When the person who is supposed to be helping you threatens to take away your boarding pass all because you said you don't want to get double charged for seats @SouthwestAir

@ehilljr Hi, Ed. Please send us a DM with your confirmation number, and we will follow up with you. - Pernell twitter.com/messages/compo…

@SouthwestAir can I ask why there is a problem changing the last name on a reservation due to marriage?