SPECIALTYLOGIC

@TMobileHelp I have responded please ensure I stay connected with Kim. Thank you.

@SPECIALTYLOGIC We will be reaching out over the phone as requested so we can quickly resolve this for you. ^DuncanW

@TMobileHelp @TMobile Need backend billing/tech support. Our team travels but CA/MX data routing is broken on our ZNATTTU2 plan because legacy data SOC SFFGM6GB carried over. Needs an upgrade to a $0 20GB/10GB hotspot variant via Offer 425150 or 2021 Gift of Unlimited. DM please!

@TMobileHelp I have responded to your DM. Please have Kim call my executive assistant since he is an authorized user. Thank you.

@SPECIALTYLOGIC We have replied to your most recent DM. We'll be on the lookout for your next response and we will be continuing there. ^DuncanW

@TMobileHelp Susana and Duncan it has been over 20 minutes and I have not been connected with anyone. Please get someone to help me. I would really appreciate it.

@SPECIALTYLOGIC Thank you for sending the DM our way. We will be responding and getting you a solution for your account concerns there. ^DuncanW

@TMobileHelp Are you going to help me? It has been for over a 6 months since I have been having this issue. Please get someone that knows Simple Choice very well to help me out with this issue. Thank you.

@SPECIALTYLOGIC I see your DM. Let’s continue there, so we can partner and review your data needs while getting a solution in place. ^SusanaD

@TMobileHelp Hi Duncan, I just received a response from Maura who is not on the team of Patrick Ullmann, Rob Serrano, Cameron Neuhauser. She said she cannot assist. Can you (Duncan) please reach out or have Patrick or Rob or Cameron please reach out. I would greatly appreciate it.

@XJACOBSHEM We're here to make sure that you're getting the support you deserve. We appreciate your DM and we will be responding right away. ^DuncanWorks

@TMobileHelp @TMobile Hi, I was previously working with Patrick and Rob and Cameron. Are any of them in the office today? I have some more questions. Thank you for your help in advance.

@TMobileHelp Rob I have responded to your DM. Please meet me back there.

@XJACOBSHEM Hello Yosef, we have responded to your DM. Let's meet back there so we can continue to support you. ^RobSerrano

@TMobileHelp @TMobile Hi, I was previously working with Patrick and Rob and Cameron. Are any of them in the office today? I have some more questions. Thank you for your help in advance.