@adnanahmed5521@Wickes Sadly I’m going through the same experience - I have spent a significant amount of cash and the after care service is non existence - nobody is interested
@Wickes i'm having multiple failed attempts for an agreed customer service resolution refund, your phone staff keep ending calls, and i am lost now, very poor behaviour from wickes i'll never shop here again
@MarkDav68070209@Wickes Totally agree - so called Customer Experience team are absolutely appalling - just not interested in resolving issues but very quick to blame everyone else
@marksandspencer how can one of your store managers be rude to my disabled 89 year old father, independently witnessed and verified but your Customer Services Team and apparently it doesn’t actually warrant an apology from the manager in question - M&S should be ashamed
@EON_SE_en APALLING CUSTOMER SERVICE when I call your accounts team this am and I’m waiting 20 min for an answer and then told that they don’t give apologies for waiting! Time to switch to a provideer that cares about their customers!
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@PetplanUK Thanks for your offer but as your guy on the telephone was so unhelpful I signed up with Tesco who, when I spoke to them, clearly valued by business. I’ve not only got better cover but also a superb price - apparently they gain a lot of business due to poor service from Petplan
@SRDeane Sorry to hear this, If you email your policy details in to social@petplan.co.uk we can look into this for you. Thanks, Dimple - The Petplan Team
@PetplanUK@MoneySavingExp BEWARE at renewal - quoted £340 for next year’s pet cover and only £271 for EXACTLY the same cover with Petplan online. Spoke to Customer services - not interested. Does customer loyalty count for anything? Cheaper to start new policy and save £69!
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