SRFax

Update: Db Connectivity has normalized If you have issues accessing the website you may need to clear your cache. Our engineers are going through and processing the backlog as we speak. We appreciate your patience as always.

Update: Customers should now be able to access the website. We are going through the days backlog now. This will be the last update for the day.

Update: The Team continues to troubleshoot the db connectivity issue.

Update: The team continues to look into the database connectivity issues. Next Update at 4 pm

Update: The team continues to look into the database connectivity issues. Some customers may be able to access their accounts as the connectivity issues are intermittent. Next update in 30 mins

Update: The team continues to look into the database connectivity issues. Customers may experience delays on the site, Account Updates with faxes, and Transmissions. There is no loss in data Next update in 30 mins

Update: The team continues to look into the database connectivity issues. No ETA Yet Next update in 30 mins

Update: Our team is continuing to look into the database connectivity issues. Next update in 30 mins

Update: We are currently experiencing intermittent database connectivity issues which can cause site slow downs and timeouts. Our engineers are working as fast as they can to resolve There is no loss in data Next Update in 30 Mins

Update: Our engineers continue to work on the issue not being able to access the website/api Some users may have intermittent access Next update in 30 mins

Update: Our engineers continue to work on the issue not being able to access the website/api Next update in 30 mins

Update: Our engineers continue to work on the issue that is causing the Website/API not being accessible. Next update in 30 mins

Update: Our engineers are still working on the issue with the website/api No Faxes will be lost from sending/receiving Next update in 30 mins

Update: We are currently experiencing issues with customers accessing the website and our API. Our engineers have escalated this and are working on the cause. Next Update in 30 Mins

Update: Our site has been restored and you can access your account again via the website/api Please note there will be delays due to the backlog

Update: Our engineering team continues to work as fast as they can to resolve the issue with the website/api We appreciate the continued patience and we hope to have this resolved soon.

@TanyaTa22779152 No Loss of faxes should occur.

@SRFax I also would like to know during this current outage will we eventually be receiving the faxes as the senders are not getting fail fax replies so they are assuming we have received the fax yet we have not?

Update: We've escalated this issue internally to our engineering team and they are looking into the issue. No ETA right now.

@OmegaLTC @TanyaTa22779152 Once our website comes back up I will look into your issue personally.

@TanyaTa22779152 @SRFax Same here. We do about 70,000 faxes a month and the response is horrible. No communication

@TanyaTa22779152 Once our website comes back up I will look into your issue personally.

@SRFax Been over a month of partial faxes inbound (25-40%) and two weeks of only cover pages going out on all outbound faxes and the no eta....well we are still waiting and now your down, your links in twitter don't work and your status page and website are also down.