Subway®

@FreindTrey Hi there. Please send us a PM. twitter.com/messages/compo…

So why doesnt the @SUBWAY app have an option for reporting messed up/horrible orders? This is supposed to be a COLD BMT with no veggies btw

@BrianBobay Hi Brian. Please send us a PM. twitter.com/messages/compo…

Local @SUBWAY 7817 Wayne Town Blvd, Dayton, Ohio 45424 is literally stealing money. They are processing online orders but closing the physical store and marking orders as "picked up"

@JaimesRosa23312 Hello, Rosalinda. Please send us a DM. twitter.com/messages/compo…

@SUBWAY Hi, I need help with my hacked account where gift cards were used without my permission. Can you assist me in getting a refund? I have the gift card numbers and transaction details ready. Thank you!

@nyclove1117 Hi there. Please send us a PM. twitter.com/messages/compo…

@SUBWAY I’m reporting an issue with a Subway digital pickup order today (Order #1DEF7AF1-32, Ozone Park, NY). My 12” turkey sub was completely incorrect & items were missing. Very frustrating—couldn’t eat my lunch. Requesting a full refund. Please advise next steps.

@MichaelGon30369 Hi Michael. Could you please DM us?

@SUBWAY I placed an order yesterday by the app it charged my visa card and I proceeded to the location to pick up my order, the lady behind the counter said she didn't receive it and despite my showing her my app with order placed and my visa charged she stated "I, can't help"

@BenjaminMarxer Hi Benjamin. Could you please DM us?

@SUBWAY Ok, after weeks of trying to use your website that always either doesn't work or stops working, you win. I'll stop trying to order lunch from you. I don't know why you'd go through the trouble to make a website just to troll people, but, you got me, great prank Subway.

@anticipationss Hi there. Could you please DM us?

legend says i’m still waiting for my $36 back from @subway bc my order got cancelled twice yesterday and i still have no reason why 😔 i just wanted my sub

@RebelAndSpeakUp Hi there. Could you please DM us?

@SUBWAY Hello @SUBWAY. Anybody checking your X feed? The manager never called me back. I would really appreciate someone reaching out to me.

Hey @SUBWAY. Just found this broken piece of brown hard plastic in my Spicy Italian foot long. Thank God I didn’t swallow it. Guessing there are more pieces in other things. WTH?

Hi. Please forward your concerns to our digital assistant, Sammy, here: subway.service-now.com/guest_csp?lang…. Sammy will then forward your concerns to the proper team, who will reach out to you via email. Since we are the social media team, we do not have the ability to assist with technical issues here. Thank you.

@SUBWAY tried to reload my gift card. Over 12 hours and the money 100% came out my bank but is no on the gift card. Is that normal?

@BangTanGirl1101 Hi. We’re sorry to hear about your experience. Since you're in India, please reach out to @SubwayIndia for more help as we are the US page. Thank you.

@zomatocare @zomato @Zomato_india @SUBWAY Ordered kebab sandwich today frm your restaurant Subway koparkhairane. I am regular here but today the sandwich was spoilt. It had that rotten taste specially of kebabs. Extremely pathetic.when I complained,your bot didn’t solve it at all

@SanveekshaS Hi. We’re sorry to hear about your experience. Since you're in India, please reach out to @SubwayIndia for more help as we are the US page. Thank you.

Recieved wrong order from @SUBWAY I'm highly allergic to olives,nd I'm travelling rn..i also asked for no jalapenos and pickles yet I we can see it in my sandwich clearly.. the bread tastes different.. and there is no chicken in my chicken teriyaki.. @zomatocare do sm about it

@Ayarsh14 Hi. We’re sorry to hear about your experience. Since you're in India, please reach out to @SubwayIndia for more help as we are the US page. Thank you.

@SanveekshaS @SUBWAY @zomatocare Over 24 hours since your last response and 3+days with no reply on email regarding order #8038970754. Received wrong,cold,and damaged food,completely inedible.If not resolved now with a refund,I will escalate this to consumer authority and take this further.

@theliztaylor Hi Liz. Please send us a PM. twitter.com/messages/compo…

@SUBWAY why was this the only lettuce in my salad?? there was genuinely more chicken and spinach than ANYTHING else and maybe three tomato slices..

@dramirez1911 You will need to visit our profile and hit the 'message' button.

@SUBWAY How do I send you a direct message?

@SUBWAY I have tried every way to contact Subway customer support, you get the AI Bot that is no help. Subway repeatedly blocks my account. How can you speak directly with a customer service representative to get my account straightened out?

@MattEinfeld Hello, Matt. Please send us a DM. twitter.com/messages/compo…

@SUBWAY Hello @SUBWAY I am having difficulty creating a Subway account so I can use your app to order delicious subs. It says my phone number is associated with another account but the email it has associated with it is not mine. The chat is not getting me anywhere either.

Onion

We’re sorry to hear that! To ensure your concerns reach the proper teams, please follow the prompts our digital assistant, Sammy, gives you on our Guest Support Center page here: subway.service-now.com/guest_csp?lang…. They will forward your concerns to our Guest Care team who will reach out to you soon.

@SUBWAY I have tried to log in but it is not working

@squide4141 Hi there. Could you please DM us?

@SUBWAY YOUR WEBSITE AND APP IS DOWN AND IM BIG AND HUNGRY AND WANT TO USE THE CODE BOGO FOR FREE FOOT LONG ):

@__NeNe_ Hello, please send us a DM. twitter.com/messages/compo…

@SUBWAY today at store#477226-0 my spouse was called a black sh*t by your employee because we asked for a refund because a tip was added unbeknownst to us. We need some way to file a complaint

@Hershal0_0 ba dum tsss

@SUBWAY brings a tear to my eye 🥲