Sagar Rawal

@British_Airways @British_Airways and, I have not hestitated and contact your team multiple times now. Do you even know the time that goes in submitting the claim and you don’t seem to care about it and just mark it as closed without resolution.

@British_Airways If that’s the case, why only a portion of the case got addressed and the remaining issue remains unresolved. Have sent an email to airlines over 12 times now. Such a waste of time relying on customer relations for the support. @British_Airways

@British_Airways Raised disruption cases multiple times under my booking, but keep getting CLOSED without any resolution or update. Extremely disappointed with the lack of support. If this remains unresolved, I will escalate the matter to the Canadian Transportation Agency (CTA)

@British_Airways @BCGels I had the similar experience at London Heathrow where a British airways staff member at the flight connections desk refused to help us. @British_Airways

@BCGels Hi there. We're sorry you encountered a rude and unhelpful member of staff at London Heathrow today. I understand this must have been very upsetting for you, (1/2)

Disgraceful treatment at @British_Airways Heathrow! A supervisor threatened to call the police on me and my 7yo autistic daughter after a cancelled flight. He escorted us out, yet another agent fixed the issue in 2 mins. Result? Surgery app delayed 3 months. #BritishAirways

@British_Airways I wish you could have made the experience smoother. Even getting in touch with an agent is a nightmare. I seriously urge people to avoid flying with British Airways.

@SagarRa09643264 We're sorry for the issues you had, Sagar. A member of our Customer Relations team will be in touch as soon as possible. David

@British_Airways Flight cancelled by British Airways, rebooked onto Air Canada — but BA failed to issue the ticket. Left stranded at the gate being told to “deal with it there.” Caused huge stress and anxiety before boarding. Absolutely unacceptable service. Never flying BA again

@British_Airways your team just closed my valid compensation claim as a "duplicate," but the dates prove otherwise. Claim 1: Inbound delay on Feb 13 (YYZ to LIS) Claim 2: Outbound cancellation on Feb 22 (LIS - YYZ) Closing my case without checking the dates is unacceptable.

Deeply frustrated with @British_Airways Experienced major disruptions on BOTH legs of my trip (Toronto-Lisbon & return). Despite filing separate claims for different dates/flights, BA closed one as a "duplicate" without a diligent review. Please assist.

@AirCanada - please assist.

@AirCanada I’m a loyal customer, but had a frustrating experience on July 10 flying YVR to YYZ. My carry-on, which met size requirements, was forced to be checked at the gate. Upon arrival, it was damaged. Claim #CAS-9473645-NOZ8X0. Please assist.

@British_Airways I look forward to a full explanation regarding the ticketing failure and the distress caused at the airport.

@matt_tempest @British_Airways Shittiest service

The @British_Airways drop off is concerning. Website doesn’t work half the time, app doesn’t work half the time. When it does, you need your reference number to view your own details. Now I can’t check in. 6 flights booked between now and end of March and they will be my last.

@AirCanada - Still waiting for the response on this. Extremely disappointed with the handling of this situation.

@British_Airways Very frustrated with the handling of my recent trip. Delayed flight + 48hr> baggage delay, multiple airport visits, and substantial out-of-pocket expenses. Two claims submitted and still waiting for resolution. Please escalate this urgently.

My brand new @MonosTravel carry-on came back from a flight with deep, visible scratches — and your team called it “normal wear and tear. Case #CAS-9473645-N0Z8X0. This was a premium bag in perfect condition, now marked up after one trip. Please RE-EVALUATE @AirCanada

@AirCanada @AirCanada - please reevaluate the decision

@AirCanada - DISAPPOINTED! My brand new @MonosTravel carry-on came back from a flight with deep, visible scratches — and your team called it “normal wear and tear. Case #CAS-9473645-N0Z8X0. This was a premium bag in perfect condition, now marked up after one trip. RE-EVALUATE

@AirCanada - We choose to fly with your airline because we trust your brand and invest our hard-earned money in your service. Please don’t take that trust for granted. It’s time for your team to take this matter seriously and provide a clear. Case Number - #CAS-9473645-N0Z8X0

Hi @AirCanada - I’ve been following up repeatedly on my damaged baggage case (CAS-9473645-N0Z8X0) with no resolution in sight. It’s extremely frustrating to be left in the dark.This issue has been outstanding far too long. Can someone take accountability and provide an update?