Sam DeBrule

@rjgilbert Workspaces is the new MTV Cribs! Congrats on the launch. Looks gorgeous.

Workspaces just got the biggest upgrade in its 6+ year history! Every desk tour I've ever published, turned into a searchable Gear Directory — the real gear creators use, ranked by how many setups run it. Still one new setup every Saturday → workspaces.xyz

@nbaschez congrats on the launch, man. had a blast using this yesterday!

Introducing Roughdraft! A new open source project designed to make collaboration with agents better. The idea is to bring commenting and suggested changes to markdown (e.g. plan docs) in a nice interface. Free, local, etc. 👉 roughdraft.md 👈

Highly recommend. Major quality of life improvement if you spend your days reviewing and editing @claudeai markdown plans.

@cjpedregal fired up for this! the team is shipping at breakneck speed, chris!

This looks like a small change but it completely changes what you can use Granola chat for. Plz try and send me feedback. Thanks!

@kieranklaassen what's been most surprising (in a good way) for you so far?

I feel Opus 4.5 -> 4.6 was a smaller step change than 4.6 -> 4.7 So I'm stoked

@emollick So hard to know if the gap is closing or if the sample shifted without knowing methodology. Do you have a sense of which factors might be driving the change if real?

Wish there was information about where this data came from, but this is a very significant change. Since AI use comes from experience, the persistent gender gap in AI use across every study of AI was something that a lot of scholars were concerned about.

@tbpn @wadefoster "Work exhaust" as training data for AI is a fascinating framing. Do you think this is unique to remote-first companies or can hybrid/in-person cultures catch up? e.g. by leaving @meetgranola running all day.

Zapier CEO @wadefoster says remote companies have an advantage in the AI era, becuase "every last bit of work exhaust is documented," which supercharges internal AI and accelerates people's work: "All our stuff is inside Slack. All our meetings are recorded. Every last inch of work that happens, there is a written trace of that." "So we can put chatbots on top of that, and that creates a whole bunch of institutional knowledge that accelerates the work." "So a new person coming in can literally figure out, 'Is there a standard operating procedure for this?' And you don't have to go chase people down in offices and sort of hope the campfire wisdom finds you." "Remote companies have a big advantage because they do tend to have so much work that leaves a digital exhaust."

@nbaschez Keep going!!!

Alright alright alright :)

@nbaschez @emollick Can confirm what Nathan has built is amazing. I’ve been a heavy daily user since the day he introduced me.

@emollick Would love to show you what I am building if you’d like

A knowledge-work platform built around GPT-5.4 Pro level intelligence would be really useful. The gap between other models and what Pro can do on complex intellectual work remains stark. I would love to have access in a Codex-like platform with shared file spaces, subagents, etc

@gregdocter Fixed! NBA isn't one of my "watchlist" leagues, so fewer events are shown than if it were NFL, NCAAF, UCL, etc.

@SamDeBrule I wonder why it missed so many NBA games, there are 8 games tonight not trying to be a hater I thought this was cool and was about to forward it before realizing it's not quite right

Using Claude Code as intended "Create a skill where when I ask for “live sports”, you show me what major sporting events are on today. i care most about College Football, MMA, NFL, Duke men’s basketball, Bayern Munich, and Champion’s League."

@emollick What are good/bad answers to these questions?

If you are a buyer of a SaaS AI product & you have the leverage to do so, ask: What model(s) are they using (there are only a handful), how often they upgrade, what are their system prompts for various pieces, & how they handle RAG/context. Don't let them launder AI risk for you

@businessbarista ai

The best AI tools & tactics are stuck in private chats and buried Slack threads. So I'm spinning up a few WhatsApp groups for folks who are actively using AI in their day-to-day. First is an AI group for ceos/founders. Second is an AI group for engineers & engineering leaders. Third is an AI group for marketers & marketing leaders. No sales pitches. Just smart people sharing how they’re using AI to move faster, do more, and stay ahead. If you want to join one of these groups, reply with "ai" and I’ll DM you an invite.

Zapier will be synonymous with “AI Automation” in < 1 year. They are creating terms, educating potential customers, and celebrating early adopters. Impressive to see.

@wadefoster How do you measure success of this role?

The hottest job in tech right now is AI Automation Engineer. Steal this job description to find your first one.

AI automation engineer/ops internships are so hot right now and perfect for both students and companies: - can ship every day. way more than someone joining a SWE team - bring in AI native fluency in an area where few true experts exist - de-risked startup exposure while in school - discrete projects with clear timelines

@alex Is @RowsHQ their next target?

WOW reuters.com/business/gramm…

@adamdangelo What is the first project you’ll have this person work on?

We are opening up a new role at Quora: a single engineer who will use AI to automate manual work across the company and increase employee productivity. I will work closely with this person.

@eoghan incredibly impressive. and gutsy.

This is a story about how we rebooted a 15 year old decelerating business to be on course to be the fastest growing large software company in the world in four quarters from today… :) The Q1 Intercom board meeting starts in one hour. Q1 FY26 was the largest quarter by net new ARR (NNARR) in the history of the company. When I came back as CEO (nearly 1,000 days ago) we had just booked a 5th sequential quarter of declining NNARR. We’ve now been on a run of 9 quarters of increasing NNARR, and I expect this trend to continue for many years. We’ve beaten our ARR targets for the past 7 quarters. By the end of this year we’ll have accelerated our total ARR growth rate by 7X since the quarter after I returned. This is unheard of for a company of our scale, in the hundreds of millions of ARR. We’ve also increased our valuation since the quarter after I returned by at least 10X to today, and we’re now playing for another 10. This acceleration is the result of two major moves: First, we completely reset our pricing and buying experience to be radically customer-first after a couple years of toxic pricing and crappy sales behavior. Now, as of Q1, our 12 month net revenue retention (NRR) for new customers is 146%, vs 112% before, and I haven’t seen a single angry tweet about our pricing in nearly two years! (In fact, people are now publicly celebrating our pricing, and all the players in our space are following our outcome-based pricing moves. Check out the graphic from Kyle Poyar.) We also started growing our customer base again, after churning lots of small customers upset with our pricing. We’ll cross 30k paying customers by the end of this year. All of this is driving dramatic acceleration and we’re now enjoying best-in-class growth for our Helpdesk business. But more importantly, the second big move we made was to start a brand new unicorn business inside of Intercom called Fin, an AI agent for customer service. It’s crushing the competition. There are many, decent, new direct competitors in the category, and the hottest of them just shared that they grew $1-10M ARR in a year last year. Fin did $1-12M in a year, nearly a year ago. We’ve now had 13 head to head bake-offs with this competitor and have beaten them on performance and been picked as vendor of choice in literally every single one. The result is that Fin is now a strong 8 figure ARR business that in Q1 grew at an annualized rate of 393%, and we’ll pass $100M ARR with Fin in 2.5 quarters. In Q1, our AI Group hit 47 senior AI engineers and scientists. I don’t believe that the scale and talent of this team exists in any other AI application company in any category. They’re producing some incredible, industry-first, patented tech, based on original research. Our next release is major. In collaboration with our ~300 senior engineers, designers, PMs, and analysts outside the AI Group working full time on Fin, this past quarter they released a deep insights product, not to be found anywhere else, as well as a rich new agent management application layer, also unique. And Fin Voice, unique too in its quality and latency. On performance and application depth, and self management functionality, there’s Fin, and then there’s everyone else. All going to plan, our next major business milestone will be to become the fastest growing large business software company in the world (vs all public software companies), some time around 4 quarters from now. At that point, if not before, I’ll share 100% of our revenue numbers to let you see for yourself. This company is reborn, and now on fire. Forgive the cheese but these 2.5 years have really shown me what hard work, focus, and good old fashioned innovation, business, and management fundamentals can deliver. I always roll my eyes at leaders pushing falsely modest narratives—“it was all my wonderful team!” The truth is that I’m very proud of my contributions, as well as those of the one thousand powerful humans who believed in the plan and made it real. And that especially includes the exec team at Intercom who’ve seen it all and come out the other side on top. These people rarely get and never take the credit that they deserve. True legends in the business of tech: @destraynor, @ciaran_lee, @darraghcurran, @Padday, @LaurenCullen, Dan Griggs, Archana Agrawal (listed in the order they joined, the first two being my longtime cofounders). Thanks for reading and for your support over the past couple years :)