Samsung Service SA

@elektra1818 Hi Bert, Kindly advise where are you contacting us from. ^Nichole

@SamsungCareSA I've spent 3 weeks and 3 trips to the repair shop trying to get my brand new Z Flip 4 repaired. Now the part they sent is defective. I can either wait possibly another 3 weeks or pay the $100 to replace a phone that works. Don't buy a Z Flip is my suggestion.

@Deepak753069047 Kindly email tellus@samsung.com. A senior from the team will assist accordingly. Your query will be escalated accordingly. ^Nichole

@SamsungCareSA I have elaborated much to your care centre they visited here but never contacted again to solve the query

Whatever you need, #SamsungService is here to help. Get in touch to find a service center near you: spr.ly/6012EuEnK

@Deepak753069047 Hi Deepak, To ensure that we're able to address your query effectively, we would like to request that you elaborate more on your query. ^Nichole

@SamsungCareSA M not getting proper service from ur side

@ladolcelinda Hi Linda, You are through to Samsung South Africa. Kindly contact Samsung US at: spr.ly/6010MWtKY ^Nichole

@SamsungCareSA Ellijay Georgia

Has anyone else had trouble with @SamsungCareSA? It’s been 3 weeks and still no response to my ticket.

@ladolcelinda Kindly advise where are you contacting us from. ^Nichole

@SamsungCareSA Hi Nicole, I opened a ticket on October 5th and was told someone would be out to look at the TV on Friday October 7th. Ticket 4167656724. Called the service center directly. No answer. Called Samsung again on October 11th said they needed 7 days to get the parts. No response

@lynnthehoff Hi Lynn, please send us a detailed email of your query to tellus@samsung.com. Kindly share your service order number on the email, and we'll advise accordingly.^;Joanne

@SamsungCareSA TV will not switch on! Makes the Samsung noise, then clicks, blank picture! I have tried with the remote, unplugged, nothing. Already had the specific part replaced with a second hand one because YOU SAMSUNG DONT HAVE THE PART? I don’t want the expense of a new TV

@GeorgeGwako Hi George, kindly send a detailed email to tellus@samsung.com, and we'll be glad to assist you.^;Joanne

From our Managing Director, We wish you a Happy Customer Service Week. We value and appreciate you! Thankyou for always choosing us😀 #CustomerServiceWeek #CustomerServiceWeek2022 #CelebrateService #CSWeek2022

@nqobad Hi Mindlos@Koshi, Apologies for the inconvenience caused. Kindly email tellus@samsung.com. A senior from the team will assist accordingly. Your query will be escalated accordingly. ^Nichole

@SamsungMobile @SamsungMobileSA kindly send in a consultant to train the service center staff in Lusaka. The service leaves much to be desired and unfortunately, the options are limited in terms of where one can get help!

@Thanyani_ Hi Flavor, Apologies for the inconvenience caused. Kindly be advised that the device must be assessed by a Samsung technician. Kindly advise where you are based, and we will provide you with our Samsung service center details. ^Nichole

Ekse @SamsungCareSA what's the point of buying your water resistant phones if a gonna keep getting this message even when the phone wasn't exposed to moisture?

@ErMskhan9394 Hi ErMskhan, To ensure that we're able to address your query effectively, we would like to request that you elaborate more on your query. ^Nichole

@Sachink32897508 Hi Sachin, Apologies for the inconvenience caused. Kindly advise where are you contacting us from. ^Nichole

@SamsungCareSA hi everyone please not buy Samsung phone because today visit service centre but not good response name of persons attending Sonakshi Pandey Lucknow branch hazarataganj service is very bed.

@MatomeTtd Hi Matome, Please note the device must be on and connected to the network for it to be tracked. ^Nichole

@SamsungCareSA @SamsungMobileSA @SamsungMobile we buy samsung products for criminals to enjoy them. My phone was stolen then i used find my phone. Shows last area spotted online.

@MatomeTtd Hi Matome, Sorry to hear about your device. Kindly be advised that you may track the device using the Samsung account details. Please visit our find my mobile link: spr.ly/6014MMJP6 ^Nichole

@SamsungMobile Getting my stole phone back is my dream..

What's at the top of your bucket list? Vote today and we'll post a #GalaxyZFlip4BespokeEdition that's so you.

@raatkirani213 Apologies for the inconvenience caused. Kindly be advised that a Samsung technician must assess the device. Kindly advise where you are based, and we will provide you with our Samsung service center details. ^Nichole

@SamsungCareSA South Africa. I have no clue why my email was used incorrectly in India. Maybe typing error in India. I have not been to India and have not given my Details to anyone to use

@SamsungSupport @SamsungSA I tried getting help with my samsung account & got told that samsung cannot assist me with my issue. There is someone illegally using my email address & has registered a samsung account. How can this be allowed?!?

@Mohau68744247 Thank you. Kindly email tellus@samsung.com. A senior from the team will assist accordingly. Please attach all documentation relating to the repairs. ^Nichole

@SamsungCareSA Ref number: 2729713 booked on the 14 August 2021 - microwave not heating up

@SamsungCareSA Samsung is nonsense I regret choosing Samsung. Booked my microwave for repairs 4 times within a space of a year. On the 3rd and the 4th time, I requested a new device and was told if I want a new devise, I must buy 1.

@Mohau68744247 Have you received a technical report? ^Nichole

@SamsungCareSA The unit was taken to Makro where I bought it and Makro forwarded it to Samsung

@raatkirani213 Okay, where was the device purchased? ^Nichole

@SamsungCareSA South Africa

@raatkirani213 Hi Sunshine, Apologies for the inconvenience caused. Kindly advise where are you contacting us from. ^Nichole

@SamsungSupport Like I said I'm being sent all over. No one is addressing the issue that an account was registered with out emails verification in another country!!! How are you planning to solve this???