Sarah Kears

@OctopusEnergy I’ve done this. You’ve not replied. Seems to be par for the course

@SarahKears Hi Sarah, I'd love to understand more about the situation and help put things right here. Can you please DM us a few details so I can grab your account and take a closer look to help? 👇🐙 twitter.com/messages/compo…

@OctopusEnergy failed to call bank within 48 hours of making a formal complaint, after trying to force me to take my energy with you at a new property. Absolute shambles of a company. Looks like Ofgem next.

@Tesco disgusted, appalling service this week, my card had been scammed, payment wouldn’t go through asked me to update it which I did, in the meantime you cancelled my shopping, won’t deliver, won’t arrange an alternative. Been a customer for decades, great work Tesco, thanks 🤬

@HLine16370 No as that’s the only place they can have got my details from in the first place.

@SportsDirectUK worse and worse I have today been contacted by someone purporting to be in your customer services asking me to download an app so they can refund me and give compensation for poor service so now adding scamming to the stress of buying from you

@ServiceS19522 now ignoring my DMs, service gets better and better

@ServiceS19522 How do I send you a DM?

Shockingly bad customer service @SportsDirectUK today refused to exchange in store an item that’s too small because it was bought online. Absolutely ridiculous it’s one and the same company!

@TPScheme once again I can’t login to my account. The correct login details which I saved after this ridiculous carry on last year don’t work, and the password reset doesn’t work either.

On Holocaust Memorial Day we remember the 6 million Jews who lost their lives along with all the other victims. @TheSnaithSchool

Gluten free Victoria sponge to support the Pride bake sale tomorrow ⁦@TheSnaithSchool⁩ #loveislove 🏳️‍🌈

@InnerWolf @Yotpo Thieves and fraudsters we ordered this cover on 4/1/24 not sent to us, taken £90 from us, will not answer phone calls or emails, legal action next. So stressed and it’s not acceptable

Innopet® Sporty Deluxe Dog Stroller/Pram & Bike Trailer with Free Rain Cover | Red/White Another great review received from our happy customers. Read o reviews.me/twitter_card?d… via @yotpo

@InnerWolf thieves and fraudsters, do not order from them. Took £90 from us 4/1/24 no product despatched, ignoring all emails and phone calls. Pretended to manufacturer that they would sort it. Haven’t. Despicable, don’t care about causing stress and anxiety.

@InnerWolf we are contacting our credit card company today to pursue you for theft and/or fraud. Ordered an Innopet cover 4 weeks ago, not received and you will not reply to email or phone messages. Happy to take our money though. DO NOT BUY HERE

Thank you so much to all the staff and students who made our Macmillan Coffee Morning such a success. Blown away by all your generous donations of time, money and baked goods. @TheSnaithSchool

Also refused to give me a copy of their complaints procedure, told me no point taking it further as the written complain will come back to same people and manufacturers have improved the quality so it shouldn’t happen again! Shouldn’t have been selling substandard in first place!

Steer clear of @WrenKitchens we spent over £30k on a kitchen 30 months ago, the copper coating is coming off the handles and they expect me to repurchase them to the tune of £250 because their handle warranty is only a year! Outrageous, take your business somewhere else.

@johnlewishelp No I’m not, I won’t use John Lewis again for anything. And I will warn friends and family to avoid them having the same experience.

@SarahKears Hi Sarah, Our furniture aftersales team is the highest point of escalation as well as ourselves. I'm sorry you are not happy with the service provided and the information given by our tech. ^ Holly S

Really poor service from @JohnLewisRetail after spending a small fortune on a decent mattress 2 years in it has 2 big dents where we sleep but conveniently they can find no fault (their technician doesn’t sleep in it of course). Don’t buy a mattress from them, wasted money

@johnlewishelp I’ve been told the case is closed and even if I complain higher they will close it instantly as it’s been dealt with by the correct team. Absolutely no point in wasting more time on top of money. Appalling. Polite young man on the phone, but no back up service

@SarahKears Hi Sarah, I'm sorry you've been left disappointed with the service provided by our Furniture Aftercare team. If you'd like to share your order number, billing name and address, we can ensure this is fed back to the team. ^Saff twitter.com/messages/compo…