SAS - Scandinavian Airlines

@AbdullahSuhani Hello, unfortunately we cannot see the status of claims. If you have questions about your claim I recommend that you reply to the confirmation email you received when you submitted the form, without changing the subject line. /MN

@SAS Hi there, my baggage delay case (07541300) has been open since February 7th, 2026. It is now March 26th, 2026 almost 2 full months have passed. Zero responses, zero updates. This is completely inappropriate behavior. I will escalate to the next level if this is not addressed

SAS is now introducing next-generation inflight connectivity, Starlink, powered by @Starlink Work, stream, create…even at 35,000 ft. High-speed WiFi is now live​. Read more on rebrand.ly/SASStarlink

Next-gen Wi-Fi is coming onboard! With @SpaceX​ ​ Work, stream, create…even at 30,000 ft. High-speed WiFi is now live - powered by Starlink.​ ✔️ Up to 500+ Mbps​ ✔️ Gate-to-gate connectivity​ ✔️ Free for EuroBonus members

@shuni1712 Hello, we understand you are requesting an urgent follow up with your refund, kindly contact our customer service over the phone and you will be assisted as soon as possible. /MN

@SAS Hello, I sent an urgent email regarding a refund/reinstatement issue for my booking (24-hour guarantee), but I haven't received a reply yet. It's very urgent as the group needs to travel together. Could you please check my DM or email? Thanks!

@herkertjm Hello, kindly try the following: Switch Browsers or Use Incognito Mode, try the SAS Mobile App, Disable VPN and Ad-Blockers: Clear Cache and Cookies. /BJ

@SAS Why can I not make a reservation ??? I keep getting "cannot process" -

@AmandaLuna41669 Hello, kindly contact our customer support team via the call center for further assistance. Thank you. /BJ

@SAS My flight has been canceled and my reservation has been automatically changed; I received notification of this change one day before my trip. I need help.

Today and every day, the skies are shaped by remarkable women. Pilots. Crew. Colleagues. Happy International Women’s Day!

@endofscope Hi! You can contact our Customer Service team here: flysas.com/en/customer-se… //FM

@SAS Pathetic customer service. No way to contact. And wait of weeks before we get a reply.

@lavie194732 Unfortunately, we are unable to assist with bookings or claims on public platforms because of security reasons. We encourage you to contact our customer service team via our website for support. /RN

@SAS Hello, My SAS flight schedule was changed and I was given the option to change or cancel the flight. I chose to cancel based on that option, but I later received a message saying that only a partial refund would be issued. ZE3XS6

@bidanukoo Hello, please reach out to our Customer Service team here: flysas.com/en/customer-se… they will be able to assist you further. /MN

@SAS @SAS Help! Our flight SK832 on April 23 was cancelled. Our visa docs are already at the consulate and we MUST travel on the 23rd to avoid visa rejection. The system only shows April 24. Please help us rebook for our original date! PNR: XWARYA ✈️🆘 #flySAS #SAS

@TeralaAasritha @SASCare17 Hello, please contact our Customer Service team here: flysas.com/en/customer-se… they will be able to assist you further./MN

@SAS please confirm if this @SASCare17 is your team to apply for refund ? I was asked to fill in a google form for refund and compensation and form Needs me to fill my card details including cvv .

@TeralaAasritha @Trip @SASAir_Company We apologize for the inconvenience. Alternatively, you can reach out to us via call, and we will be happy to assist you. You can find our customer service via live call here: flysas.com/en/customer-se…

@Trip @SAS On hold with your bot support for 26+ minutes with no real help. Booking C45E8A cost ₹33,000 but website only shows ₹11,000 refund with ₹20,000 cancellation fee. Our main flight to Europe was cancelled due to war/airspace disruptions. This is unfair. Please escalate

@NelsonAtwell @K123E456H789 Hello, you can reach out yo our customer service via chat here: flysas.com/en/customer-se… ./MN

@SAS @K123E456H789 Chat with live agent

@SAS how do I reach a customer service agent via chat feature?

@GargPritesh Hello, you can reach out to our Customer Service team here: flysas.com/en/customer-se…

@SAS My connecting flight to Stockholm is cancelled due to airspace restriction. I need to rebook my onwards flight from Stockholm. Unable to reach customer service.

@brian_aby @SASMD19445 Due to security reasons, we do not offer customer service on public platforms. We are not knowledgeable about the account in question. Please be cautious of scammers. If you require support, please reach out to our customer service team via our SAS website. /RN

@SASMD19445 Hello @SAS could you confirm the account that replied to me is your verified customer service account? A like from your account = yes. Thank you

When reviewing my flight on @SAS to upgrade seats, the website warned me of change/cancellation. The original flight and proposed alternate flight are both on wrong date (one day too early). I can't find a way to correct through Chat. How do I reach a customer service person? TY

@sueckom90 Hello, you can reach our customer service team via call here: flysas.com/en/customer-se… ./MN

@SAS "I have already attempted the link, but I require a human agent to process this involuntary change refund. Since the change was made by SAS without my consent, I expect a direct resolution. Please ensure it is prioritized. Case reference will follow."

@SAS My booking YMYYHM was moved from April 1st to March 31st without my consent. I cannot travel on this new date. Your AI bot is unhelpful and I demand a full refund of 211.07 EUR under EU 261/2004. Please DM me to resolve this immediately. #SAS #ScandinavianAirlines

@BodanDrazick Hello, you can contact our Customer Service team here: flysas.com/en/customer-se… they will be able to assist you further. /MN

@SAS The airline charged me twice for the same trip, first when I made the booking and then again a week later. It is impossible to contact them, as they only have chatbots and FAQs. No one is giving me an answer :(

@komhier_ Hello, yes. It is possible to purchase an upgrade directly instead of bidding on one. Please contact our customer service team here: flysas.com/en/customer-se… , and they will assist you with the upgrade process. /MN

@SAS is it also possible to buy an upgrade instead of bidding on a possible upgrade?

@skallen Hello! You can contact our Customer Service team here: flysas.com/en/support-inf…

Hey @sas, now i have tried and waited several times and i get only this. No phone to call and the chat is a stupid thing you calla AI