Seb Garber

Can anyone offer advice on how to take legal action against an airline? @Qantas have lost my luggage and are ignoring all my attempts to make contact. It has been over a month, I am beginning to feel they have no intentions of compensating me or honouring the montreal convention.

@Qantas have lost our luggage its been over 21 days and still ignoring our contact. You are signatory to the montreal convention and legally owe us compensation. @RGoyder @toddsampsonOz @MaxineBrenner will anyone from the board help us?? This service has been beyond appalling.

Third times a charm... oh no just kidding, @qantas have hung up the phone again after I have politely asked to speak direct to a manager. Is anyone at @qantas going to help or do you have no intention of returning my bags??? #qantas #ACA #potentialtheft??

@Qantas @Jon71Wilson *hi Jon, DM qantas so that they can then ignore you and do nothing about it...think that's what they meant

@Jon71Wilson Hi Jon, Please DM us with your booking reference, passenger names, and original flight details so we can look further into this for you. SD twitter.com/messages/compo…

Called @Qantas AGAIN, this time their manager has told a consultant I need a 'valid reason' to be able to talk to him. So no luggage for 9 days, no compensation and 0 customer service doesn't count as valid? Do @Qantas care about their customers at all??

New update, @Qantas have outright refused to pass me through to a manager. What company refuses to allow its customers to speak with a supervisor. @Qantas I'm beginning to feel you have our bags but just don't want to give them back.

Delighted that @qantas just hung up on me over the phone, after trying for 8 days to get through to someone.. Fantastic customer service yet again.

@Qantas you asked me to DM you with my issue (lost baggage which has been gone 8 days now) but you have not responded to my DM. Please can someone help?

@Qantas I can see you're responding to other people's tweets, why are you ignoring mine? We've had no luggage for 8 days now and still no one is trying to help us.

@Qantas @dmroberts1 Wouldn't bother, @qantas don't reply to their direct messages. They just tell you to message them so it looks like they're helping

@dmroberts1 Hi Doug, we'd like to look into this for you. Please DM your booking reference, names of passengers and flight details. Looking forward to hearing from you. PT twitter.com/messages/compo…

Booked flights Oct @Qantas they changed it so much became impractical- requested cancel refund- said will take 8 weeks but I had to pay up immediately - woeful service @Qantas

Hi @Qantas just checking you've received my last 15 messages? Most companies respond to 1 message within 24 hours not 8 days... can someone kindly respond please as this is totally unacceptable. #qantas #qantasdisgraceful #terriblecustomerservice

@Qantas can anyone help with my issue? I am being totally ignored. #ACA #nocustomerservice #montrealconvention #airlinecustomeradvocate #CASA

@Qantas @yourweasel Have to say I feel the same, no one at qantas has made any efforts to try and make contact with us about our lost luggage, its been 7 days. Future flights I'd try @airasia or @AirChinaNA I'm sure they'd both be far better at offering customer service

@yourweasel This is disappointing to hear. So we can look into this, please DM your booking reference, names of passengers and complete flight details. Thanks, MT twitter.com/messages/compo…

@Qantas no response on appalling customer service we received for my 10 week old son with #cysticfibrosis. Absolute shit show and flying home in 4 days very scared for how we will be treated

@Qantas @Leon_Inspired I'm surprised anyone wants to be loyal to qantas given their appalling customer service. I'd try @airasia at least they actually respond to their customers

@Leon_Inspired This is disappointing to hear, Leon. Can you please DM further details so we can look into this? AN twitter.com/messages/compo…

“It’s a huge credit to our people that the data now shows Qantas is back to its best. We’ve been the most on-time of the major domestic airlines for five months in a row. And we’re working to make it better.” – Qantas Group CEO Alan Joyce.

@Qantas @elianan78 Wouldn't bother doing this elianan, they don't reply to their direct messages. Absolutely shocking customer service.

@elianan78 Hi there, we're sorry to hear about this. Please DM us more details so we can take a closer look. KV twitter.com/messages/compo…

@Qantas @qftravelinsider the worse airline 1 week trying to get kids meal 🤦‍♀️ block my pin out of country pgone dont work and i can see my reservarion

@Qantas @tashlee @Qantas hopefully you handle passing compliments on better than you handle luggage

@tashlee Hi Natasha, thanks for taking the time to get in touch with us. We're happy to hear that Deanne made your onboard experience special and we'll pass the compliments internally. Regards, SL

Hey @Qantas I just want to heap praise on a flight attendant called Deanne who was on our QF512 SYD-BNE flight. She made our journey an absolute delight and her kindness was overwhelming ❤️

Hi @Qantas, I've seen you've responded to other tweets so I'm glad to know you're alright. Just strange as I've sent many tweets and messages but still no response?? Any chance you could stop ignoring me and offer some form of customer service to those that need it?

@anthonyspiteri @Qantas They're great at replying on the surface to give the impression they're helping but asking everyone to direct message them for help, but as soon as you direct message them they just straight up ignore you. Appalling customer service.

@Qantas Just the fact you are responding to these tweets shows good intent to correct the frustrations Qantas customers have been feeling for a while now. Appreciated!

Standard from ⁦@Qantas⁩ these days… good news is I get to squeeze in a morning dog walk… so timing of the alert was spot on!

Hi @Qantas me again...still waiting for a response. Is everything okay?? Been 3 days now, I'm beginning to get worried. Has everybody gone home ill? Or perhaps a power outage effecting only qantas workers? Or maybe you've lost the office keys the same way you've lost my luggage

Hi @Qantas, any chance someone might reply to my direct message today? Going on 7 days now without our luggage.. and still no compensation