Sephora

@shleyson @shleyson Sorry to hear that! Please send us a DM with your email address so we can look into this for you.

@Sephora So now I’m stuck with a $50 Ilia product that I can’t use or return. Why have a color match option in the app if it is wrong? I bought 2 ilia products - that shouldn’t be difficult to match the 2 colors. Last time I order anything online.

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@nflohtaniaf @nflohtaniaf Sorry to hear that! Please send us a DM with your registered Sephora email so we can look into this for you.

@Sephora fix your app Everything is sold out at my stores located near me …

@WamaeCiku @EvriDeliveryCom @WamaeCiku Oh no! We are sorry to hear this. Please DM us so we can take a look for you.

@EvriDeliveryCom a package from @Sephora arrived opened and with the contents missing. Kindly let me know how this can be rectified.

@darrendias16 @darrendias16 Oh no! Please DM us your information so we can look into this for you.

@Sephora My order was supposed to be delivered by May 21, but I haven’t received it yet. There’s been no status update or ETA either. Could you please look into this and provide an update ASAP?

@tythecreator_r @tythecreator_r We're sorry to hear that! Please send us a DM with more details so we can look into this for you.

@Sephora can you please fix yall app… every single product is saying sold out at my store on the app.

@whatbunnysaid @whatbunnysaid If your order was unsuccessful, the points should be returned to your Beauty Bank. For further assistance, please DM us with your registered email address and the details.

Ain’t no way. I used my point to get $10 off for a pick up order and not only did my order not go through but they took my money BUT MY POINTS ARE GONE @Sephora FIX THIS!

@mommy365247 @Veho @mommy365247 We are sorry to hear about that! Please DM us so we can look into the order for you.

@Sephora you might want to reconsider your inept delivery service. @Veho has had my package for 2 days & the driver keeps returning it due to “weather”. It’s CLOUDY. Seriously. I now won’t have what I needed to go out of town. Use UPS or FedEx like everyone else.

@titimiatitimia @titimiatitimia We're sorry to hear that! Please send us a DM with your order number so we can look into this for you.

@Sephora I’ll actually die if yall don’t refund me my stolen package that the delivery man left outside instead of inside the mailroom package bin

@JeremyEscalera @JeremyEscalera We're sorry to hear that! Please send us a DM with your order number so we can take a closer look.

@CassandraFay_ @CassandraFay_ We're sorry to hear that! Please send us a DM so we can take a closer look.

@Sephora please help. I called Sephora three times Friday because an uber driver picked up my order, left, then cancelled and kept it. I had rude customer service twice then a supervisor who said he was going to get my refund. It’s two days later and no refund. Order 823517005504

@lmyarbro2026 @lmyarbro2026 We're sorry to hear about your experience at our Charlotte store. Please send us a DM with more details.

Apologies to anyone who works @Sephora but the store associates, at least in Charlotte are rude and not helpful at all.

@linablue @linablue We're sorry to hear that! Please send us a DM with your registered Sephora email so we can look into this for you.

@sephora since when do points expire? My 500+ points vanished i earned 134 thinking I'd have a good amount to be told 500 + expired. Well now I'll take my business elsewhere not a good way to treat loyal customers

@AlliApplebum @AlliApplebum Oh no! Please DM us so we can help you out!

@Sephora I forgot to add the code SKINWINS to the purchase I just made to get the 4x points. Would I be able to get it added please?

@_IslandMelt @_IslandMelt Hi there! We’re really sorry to hear your package hasn’t arrived yet. Please send us a DM with your order number, and we’ll check on this right away for you.

im so irritated @Sephora where is my package 📦🪶🥺

@yesica_soso @yesica_soso We're sorry to hear about this experience! Can you please DM us with your registered email address, date of your visit and any additonal details, so we can look into this further?

@Sephora Union Station, Toronto, i suggest your security guards take a lesson in racial profiling. I shouldn’t be made to feel singled out and uncomfortable when I shop at your store, especially when I intentionally sought out this location out for convenience. 🤦🏾‍♀️

@_mimi444 @_mimi444 Oh no! We aplogize. Please DM us the order information so we can take a look for you.

rethinking shopping at @Sephora online after this. package was “out for delivery” since 4am. at 9pm i was told it was “lost” by Sephora chat no updates all day, just a missing package.

@thepheshow @thepheshow We are so sorry to hear about this! Please DM us your information so we can help you out.

Have a certain level of disrespect keep in mind we are black and @sephora employees need a very large lesson in consumer respect and proper etiquette I’m actually disgusted by their lack of customer service & respect today she was beyond stunned please train your staff

@Sephora I’m a vib rouge member and have been for many years the staff at 175 Broadway scrutinized my mother & had her feeling very displeased & unsatisfied . She felt very uncomfortable and it’s as if she’s being harassed this isn’t the first instant that @Sephora employees

@Spidey1109 @Spidey1109 Hi there, we're sorry to hear about the issue with your gift card. Please send us a DM with your registered Beauty Insider email address, and we'll be happy to look into this.

@Sephora Hi my gift card has issues some numbers were scratched off

@ItsDeeNyx @ItsDeeNyx We're sorry to hear that! Can you please DM us with your registered email address and the details?

Hey @Sephora you need to hire more professional workers when it comes to the chat on the app! They’re very unprofessional!

@KelsiClarke @KelsiClarke We're sorry to hear that! Can you please DM us with your order number or registered email address and the details?

@Sephora hi I made a purchase I was told the product I bought would qualify for the beauty insider challenge but I didn’t get the points