ServiceNow News

AI that acts > AI that chats. Meet the next breakthrough in how we engage with technology: AI Experience by ServiceNow. With AIx, prompts replace pages and conversations replace clicks. Interact with AI agents through text, voice, images, or data—right where you work. servicenow.com/company/media/…

ServiceNow has been named a Leader in the Forrester Wave™ for Customer Service Solutions. And to us, it comes down to one thing: resolution. Intake is easy. Resolution is hard. That's the gap most CRM platforms still can't close—and why @forrester named us a Leader. We built CRM the way it should work: not just capturing service interactions, but closing the loop across every team, system, and department involved in actually resolving them. Because customers don't care how many channels you support. They care if their problem gets solved. See how our customers are getting ahead with ServiceNow CRM: bit.ly/4st8OzG

Congratulations to our CCO Heather Graubard on being named one of PRWeek's Women of Distinction 2026. 🎉 This recognition honors the PR industry's top women leaders — and Heather exemplifies exactly that. She's shaped how ServiceNow shows up in the world, and her impact speaks for itself.

At @NVIDIAGTC, one theme is cutting through: AI that thinks is just the starting point. Enterprises need AI that acts—and together with @NVIDIA, we're delivering it. What if your Level 1 service desk never missed a ticket and could resolve issues end-to-end—not just flag them? That's not a hypothetical. Our AI Specialists, built on the ServiceNow AI Platform, can use the NVIDIA Agent Toolkit to investigate root causes, coordinate multi-step workflows, and execute remediation end-to-end. With the Autonomous Workforce, AI does more than just suggest—it gets the job done. servicenow.com/blogs/2026/bui… #NVIDIAGTC

Today at @NVIDIAGTC, we're expanding our partnership with @NVIDIA to close the gap between AI potential and real results. AI that generates answers is only the starting point. We're showing what comes next—governing it, connecting it to real workflows, and scaling it with confidence across the enterprise. Here's what we're advancing with NVIDIA: ❇️ Autonomous Workforce: AI Specialists—built on the ServiceNow AI Platform with NVIDIA's accelerated infrastructure—don't just handle a single task like most agents and bots. They coordinate entire workflows, end-to-end, with governance built in. ❇️ NVIDIA Enterprise AI Factory + ServiceNow AI Control Tower: AI infrastructure powered by NVIDIA is orchestrated, governed, and actioned through ServiceNow—scaling innovation without compromising trust. ❇️ Enterprise benchmarking for voice and multimodal AI: A new framework using NVIDIA Nemotron speech open-source models embedded within our AutoEval suite gives organizations transparent, reproducible standards for model selection and governance. Get the full story: bit.ly/3Ny9swm #NVIDIAGTC

Some industries don't buy software the way everyone else does—and for good reason. Healthcare, financial services, and critical infrastructure have serious demands around compliance, security, and procurement. That's why we're expanding our partnership with @Carahsoft to reach these organizations through the channels they already trust—a network of 10,000+ resellers and system integrators across the U.S. and Canada. The ServiceNow AI Platform is now available through the channels regulated industries rely on most. Learn more: newsroom.servicenow.com/press-releases…

@BillRMcDermott @CNBC @SquawkStreet Ready to put AI to work? Read our Blueprint for Agentic Business: servicenow.com/standard/other…

"AI is great advice. Workflow is where the action layer takes over. And we are the workflow company." Our CEO @BillRMcDermott joined @CNBC @SquawkStreet to make the case for why the agentic era needs more than AI—it needs a system of action that puts AI to work for people.

The NYSE welcomes @ServiceNow and CEO @BillRMcDermott to ring the Opening Bell! $NOW twitter.com/i/broadcasts/1…

AI agents running critical operations need more than governance. When one fails mid-operation, you can't afford a rebuild from scratch—you need a fast path back to a trusted state. That's why we're partnering with @Cohesity to deliver real-time recovery for enterprise AI agents. When disruption hits, those agents are recovered quickly and precisely, so work resumes without missing a beat. Resilience isn't a feature. It's the foundation for deploying AI agents at scale. Learn more: newsroom.servicenow.com/press-releases…

Federal HR 2.0 is consolidating 100+ legacy systems into one platform. But unified data alone won't transform the employee experience. ServiceNow Federal CTO Jonathan Alboum breaks down what agencies actually need to get there—and where to start. Read more in @GovExec: govexec.com/management/202… #GovForum

More than half of telecom customers would switch providers over poor service. At Mobile World Congress 2026, we're showing how Autonomous CRM fixes that. ❇️ Together with NTT @DOCOMO and @StarHub, we're co-developing the industry's first inter-carrier autonomous roaming solution—resolving both technical and commercial issues across carrier boundaries, powered by ServiceNow Autonomous CRM. ❇️ @DeutscheTelekom is expanding our partnership to help German customers further automate their workflows, structure unstructured data with the help of AI, and increase efficiency. ❇️ @Bell has achieved a 25% improvement in customer response time by deploying ServiceNow AI Agents in Telecom across customer case and complaint management. ❇️ We're live with AI Agents in Telecom—running on our @NVIDIA AI infrastructure—to handle service test and repair, billing issues, network incidents, and intent-driven order fulfillment. Learn more about what's next: newsroom.servicenow.com/press-releases… #MWC26

Veza is now part of ServiceNow. 🤝 With @vezainc, we're bringing identity governance into the core of the ServiceNow AI Platform so every organization can move faster without taking on more risk. As AI agents become central to how businesses operate, knowing who and what has access to your systems isn't just a security question, it's a business imperative. Bringing Veza into the ServiceNow AI Platform gives enterprises the visibility and control to govern every human, machine, and AI identity in real time — from one place. Learn how we're bringing an AI-native approach to identity security: servicenow.com/blogs/2026/ent…

The 2026 @ISG Buyers Guide for Field Service Management named ServiceNow a leader in all five categories—and the only vendor with an A grade for helping customers prove ROI and deliver measurable value. This isn't just recognition. It's validation that when field service runs on one platform—not duct-taped integrations—teams get results: automation that cuts dispatch overhead and productivity gains that let technicians do more. Just ask @Bell Canada and @arqiva. Read the full breakdown: servicenow.com/blogs/2026/lea…

Hear from @NVIDIA CEO Jensen Huang on why companies like ServiceNow have a built-in AI advantage — the software ServiceNow builds become the tools that customers' AI agents run on. Better tools mean smarter agents. Smarter agents mean accelerated productivity. youtube.com/watch?v=odARk_…

See Autonomous Workforce and ServiceNow EmployeeWorks in action:  linkedin.com/events/service… Get more details: newsroom.servicenow.com/press-releases…

AI that actually works. Today we're launching two new products that finish what they start:

Honored to be named to @CNBC’s 2026 #CNBCChangemakers list and be part of this incredible group. I'm especially grateful to @ServiceNow and my amazing Finance & Strategy team, who show up every day with curiosity, discipline, and heart. cnbc.com/gina-mastantuo…

ServiceNow ITSM is G2's #1 IT Management Software Product—news big enough for Times Square. 🎉 This recognition is based entirely on reviews from verified users—the people using our platform every day to transform how IT works. See what more than 1,100 users love about ServiceNow ITSM: g2.com/products/servi…

Enterprise AI promised less work. Instead, you got homework. Join us on February 26 to see AI that actually finishes the job. bit.ly/4rygAI5