ServiceNow News

Another day of hands-on learning at Knowledge 2026. Day 2 went deeper—from how enterprises govern AI at scale to how they build on it, anywhere. Here's your recap: servicenow.com/workflow/news/… #Know26

ServiceNow President, Chief Operating Officer and Chief Product Officer @azavery told @CRN that the company’s $7.75 billion acquisition of Armis is allowing @ServiceNow to “accelerate the roadmap” on operational technology (OT) security for partners and customers. okt.to/Y9WRqM

CEO @BillRMcDermott's message at #Know26: AI without workflows is just expensive advice. The future belongs to companies that can securely govern, orchestrate, and connect AI agents across the enterprise at scale. @diginomica breaks it down. diginomica.com/knowledge-2026…

For the second consecutive time, ServiceNow has been named a Leader in The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2026. Most planning tools are something you log into once a quarter. ServiceNow SPM is different—it's part of the same platform running your workflows, operations, and AI. That means planning stays connected to execution, not stuck in a spreadsheet waiting for the next review cycle. See how we're helping organizations plan smarter and execute faster: bit.ly/3Rkcrdj

At #Knowledge26, our CEO Jensen Huang and @ServiceNow Chairman and CEO Bill McDermott unveiled the next chapter of enterprise AI. Through Project Arc and Vibe Coding, we are integrating the NVIDIA AI Factory into the ServiceNow platform to turn complex intent into seamless action.

AI ambition isn't the problem. AI execution is. At Knowledge 2026, we closed the gap with a new AI experience, an expanded AI workforce, and the control and data layers to run it all. Catch up here. bit.ly/4nffKOK

"If the agents are disconnected from closing a case, you just created more chaos." @BillRMcDermott joined @CNBC's @JonFortt at #Know26 to talk about why deploying AI agents isn't enough—and what happens when businesses skip the rules, rails, and controls that make them actually useful. The takeaway: six out of ten businesses are agentifying their operations, but only one in ten is doing it in a way that puts agents to work inside real business processes where people actually benefit. Watch the full conversation.

We’re collaborating with @ServiceNow to deliver autonomous AI agents that can act across enterprise workflows with governance, auditability and secure execution built in. At @ServiceNow Knowledge 2026, ServiceNow introduced Project Arc, a long-running desktop agent built on open models, specialized agent skills, and NVIDIA OpenShell while  running on efficient AI factories to help bring agentic AI into the enterprise.

ServiceNow's @BillRMcDermott and @NVIDIA's Jensen Huang joined @CNBC live from #Know26 to talk about the next iteration of our seven-year partnership—Project Arc—the future of agentic AI, and why businesses need an action layer for the agentic era. Watch the full conversation. ⬇️

AI coding tools made it fast to build. We just made it safe to ship. Today at Knowledge, we're unveiling new capabilities that let developers build apps and AI agents from any environment—their favorite IDE, Claude Code, even a Figma design—with enterprise governance, security, and compliance embedded from the start. The moment an app deploys to ServiceNow, it's enterprise-ready—automatically. No extra steps. No rogue apps. And we're making App Engine Management Center free for all ServiceNow customers, so every app is governed before it goes live. Learn more: newsroom.servicenow.com/press-releases…

Most enterprise AI fails—not because the models are broken, but because the data is. Fragmented across systems. Ungoverned where it matters most. Static when AI needs it live. That's the gap we're closing. Today at Knowledge, we’re launching new data and analytics capabilities that give AI what it's actually been missing—live context drawn from how your business operates, governed at the point where agents act, and intelligence that compounds with every workflow it touches. The more it runs, the smarter it gets. Not from retraining—from learning your operations. Get the details: newsroom.servicenow.com/press-releases…

AI coding tools made it fast to build. We just made it safe to ship. Today at Knowledge, we're unveiling new capabilities that let developers build apps and AI agents from any environment—their favorite IDE, Claude Code, even a Figma design—with enterprise governance, security, and compliance embedded from the start. The moment an app deploys to ServiceNow, it's enterprise-ready—automatically. No extra steps. No rogue apps. And we're making App Engine Management Center free for all ServiceNow customers, so every app is governed before it goes live. Learn more: newsroom.servicenow.com/press-releases…

At Knowledge 2026, we’re shipping purpose-built AI across seven industries—built for the workflows, regulations, and operational realities that make each one distinct. Because AI bolted onto disconnected tools was never going to solve industry-specific problems. Here's what's new: servicenow.com/workflow/indus…

AI pilots are everywhere. But enterprise-wide impact? Only 32% of leaders are getting there, according to @Accenture's Pulse of Change research. The problem isn't the AI. It's the gap between proof of concept and production. Our new joint engineering program with Accenture is built to close it. Our teams work side by side inside customer environments—building agentic AI workflows into the systems where work already runs. No sandbox. No handoff. Both teams stay in it through production and beyond. Learn more: newsroom.servicenow.com/press-releases…

Day 1 of Knowledge 2026 just wrapped. From our latest innovations to expanding partnerships, today's most newsworthy moments all come back to one idea: AI that works. Get the full recap: servicenow.com/workflow/news/…

Most supply chain tools tell you what's wrong. Almost none of them do anything about it. Intelligent Source-to-Pay, co-developed by ServiceNow and @FedEx, wants to change that. It infuses near real-time logistics intelligence from FedEx Dataworks directly into ServiceNow procurement workflows—so when a disruption hits, the platform doesn't just flag it. It triggers the workflow to help resolve it. That's AI-powered supply chain management in practice. Learn more: newsroom.servicenow.com/press-releases… #Know26

As agentic AI scales, the question isn't whether your attack surface is growing. It's whether your governance can keep up. That's why we built Autonomous Security & Risk—an end-to-end security stack that moves organizations from reactive security to autonomous, agentic cyber defense. By bringing together @VezaInc's identity governance and @ArmisSecurity's cyber asset intelligence on the ServiceNow AI Platform, we’re delivering full visibility into who and what has access across your environment, real-time intelligence on every connected asset, and detection and response at machine speed. Get the full details: newsroom.servicenow.com/press-releases…

Big news out of Knowledge 2026: Meet ServiceNow Otto. Announced today, ServiceNow Otto unifies conversational AI, autonomous agents, and enterprise search to resolve requests end to end—not inside one tool, but across the entire enterprise. Employees ask. ServiceNow Otto handles the rest. Learn more: newsroom.servicenow.com/press-releases… #Know26

Your best people aren't doing their best work. They're triaging backlogs, updating records, and racing between fire drills—while strategy, relationships, and risk decisions get pushed to the margins. That ends now. At Knowledge 2026, we're launching AI specialists across CRM, employee services, IT, and security and risk—autonomous agents that don't just advise, but resolve cases, contain threats, fulfill orders, and handle high-volume requests from start to finish, inside the same governed platform enterprises already run on. @RaleighGov is already using ServiceNow AI specialists to automate routine IT work—saving the equivalent of a full month of employee time—while their virtual agent delivers a 98% deflection rate. This is what Autonomous Workforce looks like at scale. Learn more: newsroom.servicenow.com/press-releases… #Know26