ServiceNow News

We're not showing up to Black Hat empty-handed. This year, we're on the Main Stage showing what it looks like when detection, investigation, and response run at the speed of the attack. Join us for a session, then see it in action over at Booth #1833. #BHUSA

Boardroom to the C-suite: AI governance should be on the front burner. @azavery @ServiceNow #FCImpactCouncil f-st.co/AGHHBPW

Everyone's talking about what AI can do. We're showing what it actually does. We power over 100 billion workflows and trillions of transactions for our customers. That's not hype—that's governance, orchestration, and control at scale. ServiceNow: the rules, the rails, the control tower. Where potential becomes payoff. Our Q2 results back it up. Full story here. 👇 newsroom.servicenow.com/press-releases…

Happening $NOW: We’re live with @ServiceNow Chairman and CEO @BillRMcDermott, President and CFO @ginamast1, and President, CPO, and COO @azavery for our Q2 2026 earnings call. Tune in to hear how we’re putting AI to work for people. bit.ly/4gJvwjX

Nearly all 50 U.S. states are now putting AI to work with ServiceNow. The State of Hawaii launched a shared enterprise AI platform in just six weeks. The City of Raleigh, North Carolina cut service desk costs by 66%—no in-house AI engineering team required. Washington, D.C. is targeting 60% faster processing on grants. The throughline: governed AI, built for government-grade security, keeping people in the loop as agencies scale. Learn more: bit.ly/4pzSpbW @GovHawaii @RaleighGov @OCTODC

.@LeidosInc has trusted ServiceNow for 10+ years. Now they're expanding that partnership by advancing the ServiceNow AI Platform across IT, HR, and shared services for its 50,000 employees. When you're managing national security workflows at scale, AI governance isn't optional. AI Control Tower will give Leidos more visibility and control—orchestrating agents across FedRAMP environments while keeping compliance, auditability, and security posture intact. The projected impact: $3M+ in annual savings from IT automation, up to 60% autonomous ticket resolution, and roughly 80K fewer routine tickets annually. That frees teams to focus on mission-critical work. Learn more → bit.ly/44HpMjn

Tune in to our Q2 2026 earnings call tomorrow at 2 p.m. PT for updates from @ServiceNow Chairman and CEO @BillRMcDermott, President and CFO @ginamast1, and President, CPO, and COO @azavery. bit.ly/4fuDaMJ

ServiceNow is a Visionary in the 2026 Gartner® Magic Quadrant™ for Analytics and Business Intelligence Platforms—also ranked #1 across every Use Case in the companion 2026 Critical Capabilities for Analytics and Business Intelligence Platforms report. We believe that's because Autonomous Data Analytics—built on our recent acquisition of Pyramid Analytics—delivers AI-powered analytics on the same platform where work already happens. No silos. No lost context. Instant action. Learn more: bit.ly/4h6fhh9 @PyramidBI

Announcing EnterpriseOps-Gym-AA, our independent leaderboard for ServiceNow's EnterpriseOps-Gym, testing whether AI agents can run real enterprise operations while following business rules and policy We've partnered with @ServiceNow to launch EnterpriseOps-Gym-AA on Artificial Analysis, adapting the original EnterpriseOps-Gym benchmark (github.com/ServiceNow/Ent…) to run on our Stirrup agent harness. The benchmark drops agents into live enterprise systems and asks them to complete multi-step, stateful work across 8 business domains, with models graded on the final state of the underlying databases rather than the steps taken. As we launch the eval, @AnthropicAI's Claude Fable 5 (max) leads at 51%, ahead of @GoogleDeepMind's Gemini 3.5 Flash (high, 50%), @OpenAI's GPT-5.5 (xhigh, 47%), with @Zai_org's GLM-5.2 (max, 43%) as the highest-scoring open weights model. Key elements of EnterpriseOps-Gym-AA: ➤ Stateful, multi-step enterprise work: Agents operate live enterprise systems where actions are often irreversible. A wrong write can corrupt the environment the way it would in production, so agents cannot brute-force their way to a solution. ➤ Live tool use across 8 domains: Models act through live Model Context Protocol (MCP) servers over 164 database tables and 512 tools, spanning core business systems (Customer Service, HR, IT Service Management), collaboration tools (Email, Calendar, Teams, Drive), and cross-domain Hybrid tasks. ➤ Outcome-based SQL verification: Each task is graded by executable SQL checks on the final environment state, testing goal completion, state integrity, policy compliance, and unintended side effects. This rewards outcomes over rigid action sequences and allows alternative valid solution paths. Key results: ➤ The frontier just clears 50%: Claude Fable 5 (max) leads at 51%, the only model clearly above half, with Gemini 3.5 Flash (high) close behind at 50% - a fast, low-cost Flash-tier model edging out larger frontier systems. Even the strongest models complete only about half of the 1,117 oracle-mode tasks. ➤ Models must pass all verification checks to succeed at a task: Models must satisfy all verification checks to succeed at a task, because a single missed constraint often means failure in the real world. We see that models satisfy most individual verifier checks (79% for the leader, Claude Fable 5) but complete far fewer whole tasks (51%). ➤ Open weights are within ~8 points: GLM-5.2 (max, 43%) is the strongest open weights model, about eight points behind the overall leader, with DeepSeek V4 Pro (max, 40%) and Kimi K2.7 (40%) close behind. We would like to thank @ServiceNowRSRCH , @Mila_Quebec, @UMontreal and the benchmark authors for their excellent work building EnterpriseOps-Gym, and appreciate their collaboration in launching it on Artificial Analysis!

Six segments. One platform. All ranked No. 1 by @Gartner_inc® Market Share. ServiceNow ranked #1 by revenue in six segments in the 2025 Gartner® Market Share Report. We believe it reflects what happens when AI, data, and workflows come together on a single platform—and customers put it to work across their entire IT environment. See what's driving results for our customers: bit.ly/4oXYlv3

The future of cybersecurity will be driven by autonomous operations powered by AI. But getting there has been blocked by a stubborn reality: the cost and complexity of moving off legacy platforms. That's exactly the gap @Accenture and ServiceNow are closing with today's announcement. We're launching a joint offering that brings together Accenture's cybersecurity depth and the ServiceNow AI Platform to help organizations modernize security operations from the ground up—including an AI-powered migration path off legacy platforms that cuts through the cost and complexity that has blocked so many transformation programs. Cybersecurity should be a connected, intelligent operation that spans the entire enterprise. That's what ServiceNow and Accenture are building together. Read more: bit.ly/3Su7eAn

📣 NVIDIA Brings Trusted, 24/7 AI Agents to Telecom Operations At #DTWIgnite, together with our partners, we are showcasing the data, models, simulation and secure runtime stack enabling telcos to build more secure agentic workflows across autonomous networks and operations. 📖 Read the blog: nvda.ws/4eFBJe8

Together with IBM, we're turning decades of trapped enterprise data into fuel for AI. Legacy systems weren't built for AI—but they hold the data that makes it work. Our expanded collaboration with IBM helps enterprises modernize aging applications, govern their data for AI readiness, and automate IT operations—without starting from scratch. Learn more: bit.ly/4eDipiw

What does great enterprise IT look like in 2026? Zero. Zero preventable outages. Zero tickets your team shouldn't be touching. Zero wasted asset spend. Zero gap between strategy and the work that gets done. That's the bar IT teams are setting, and according to @G2dotcom's Summer 2026 Grid Reports, they're getting there on ServiceNow. Verified users ranked ServiceNow #1 across 10 G2 categories for ITSM, AIOps, ITAM, and SPM. Learn more: bit.ly/3QzHEsZ

Four years on the @FortuneMagazine 500®, and the opportunity ahead has never been bigger. Thousands of customers use ServiceNow, including 90% of the Fortune 500®. That kind of trust is what this milestone really reflects. And it's what makes what comes next possible. Our President and CFO @GinaMast1 shares what's driving the momentum and where we're building from here: bit.ly/4u8II4E

Congratulations to Idris and Sabrina Dhowre Elba on being named to the 2026 TIME100 Philanthropy list. Through the Elba Hope Foundation, they're bringing clean energy and clean water to Sherbro Island in Sierra Leone, advancing sustainable development across Africa, and amplifying the voices of young women and girls in African communities. ServiceNow is proud to support the foundation's mission. Because when the right partnerships meet the right technology, impact scales.

ServiceNow President, Chief Operating Officer and Chief Product Officer @azavery told @CRN that the company’s $7.75 billion acquisition of Armis is allowing @ServiceNow to “accelerate the roadmap” on operational technology (OT) security for partners and customers. okt.to/Y9WRqM

CEO @BillRMcDermott's message at #Know26: AI without workflows is just expensive advice. The future belongs to companies that can securely govern, orchestrate, and connect AI agents across the enterprise at scale. @diginomica breaks it down. diginomica.com/knowledge-2026…