Shan Ten

@British_Airways @British_Airways . Now I have scammers asking for dm chats and calling me trying to get me to download a money transfer app. @British_Airways, you need to do your bit so that customers don't get stuck in a worse situation than they are in already. Kindly expedite my case.

@ShanTen17 Hi there, we’re sorry you’re still waiting and appreciate your patience. Customer Relations hasn’t forgotten about your case. They have very high volumes, which means they’re taking longer than they’d like to respond. They’re doing all they can to be in touch. Cody

Hi @British_Airways – my delayed baggage claim (ref 10737986) has now been ongoing for over 2 months. The case has been closed twice without any decision email being received. Could someone from Customer Relations please review and advise urgently?

@British_Airways @British_Airways . My case has been looked at multiple times by Customer Relations and is currently stuck in an unresolved loop. Case says closed and decision emailed but 4 weeks have passed with no email.