Sheba UK

@bernie_184 Hi Bernie, we're so sorry to hear that your cat has been unwell! Please drop us a DM so that we can assist you further. Kind regards Sheba UK

@ShebaUK hello, have you changed your ingredients in your classic chicken soups? Since ordering a recent batch from @LoveWilko our cat has had an upset tummy (he’s on the second box since last sat and definitely seems it’s not agreeing with him)

@lady_carrie (2/2) Our packaging is designed to protect the product and keep it fresh and I'm sorry to hear that you've had an issue with it. I'll make sure our Quality Manager gets to know about your experience. Kind regards Sheba UK

I cut my finger, opening a tray of Sheba cat food. I hope Nietzsche doesn't become a vampire cat! @ShebaBrand @ShebaUK #cats

@lady_carrie Hi thanks for getting in touch and we're very sorry to hear what's happened! We hope he doesn't either! 🧛😹

@ClaireAndCats Good evening, I do apologise no one has gotten back to you, Can you please DM us confirming your full name, email address and full postal address. Can you also let me know when you had sent us a webform? Best Wishes ShebaUK

@ShebaUK I raised a product query via the online form and haven’t received a response. This isn’t the first time Sheba UK have failed to reply to a product query 😡 Terrible customer service from such a big brand!

@PaulStearn_uk Good afternoon Paul, I am sorry no one has contacted you, can you please DM us your email so we can look into this for you? Best Wishes ShebaUK

It’s been 1 wk since I contacted @ShebaUK via their site about a product concern. Still no response. 🤔

@CorkinDawn Hi Dawn, Unfortunately our Sheba Creamy Snacks have been discontinued in the UK, however you can occasionally find them online from the US. We're very sorry if your disappointed and details of your query have been shared with our product development team. Kind regards Sheba UK🐾

@ShebaUK I my cat loves your creamy treats (he doesn't like other brands) but I can't find them to buy anywhere. Have you stopped making them? Thanks

@ShinKagato Good afternoon, I am sorry to hear about this. Can you please DM us to discuss further? Best Wishes, ShebaUK

Always smell test your kitties food before giving it to them even if its well within date! I just opened a pack of Sheba chicken for Claudia, sniffed it and nearly threw up in my mouth, despite losing my sense of smell to covid that stench got through! @ShebaUK do better!

@astableford Good afternoon, Thank you for getting in touch, Can you please DM us so we can discuss further? Best Wishes, ShebaUK🐾

Hey @ShebaUK, have you changed the Turkey in White sauce? Cat will only eat this flavour,has done for years. but is now not keen. Packet now says gravy and the ingredients seem slightly different. Same barcode though. Thanks

@LunaMarley3 Unfortunately we don't seem to have your email address via DM. Can you please complete a webform on this link and one of my colleagues will be in touch bel.mars.com/contact-us Best Wishes, ShebaUK 🐾

@PetsatHome @ShebaUK I have sent my email address in a DM

@ShebaUK @PetsatHome just opened a box of cat food I bought yesterday and had to vomit as the contents stank and there were maggots in the box 🤮

@LunaMarley3 I am so sorry to hear that some of your pouches have been damaged and have contaminated the whole box. Can you please DM us your full name, email address and mailing address and one of my colleagues will be in touch! ShebaUK 🐾

@ShebaUK @PetsatHome I am now having to wash the remaining packs as they all stink 🤢

@marrakechbride Thank you for getting touch. I'm sorry to tell you that we no longer make our Sheba Domes. I'll make sure that your comments are fed back to our marketing team who continually review our range of products. We would recommend trying our Sheba Soups! Best Wishes, Sheba🐾

@ShebaUK I'm trying to find the "prime cuts" dome pots. My beautiful cat has just been diagnosed with pancreatitis possible tumour and we need to get him to eat and he loved these , are they discontinued?

@saraloutrow Hi there! No, they haven't been discontinued, but they have been through a formula & design change which can cause a slight delay in supply while stores change over. If you would like more information on the changes made, please feel free to DM us! Kind regards Paige Sheba UK🐾

@MartGray Many people can recycle their packaging while doing their weekly shop. To find out more about the scheme and what can be recycled, please visit flexibleplasticfund.org.uk 3/3 Kind regards Nawaal Sheba UK🐾

@ShebaUK So much plastic packaging for two gobfuls of cat food!

@MartGray We want make sure that our packaging is as environmentally friendly as possible and we are working in partnership with the Flexible Plastic Fund. As flexible plastic recycling collection points roll out in selected stores around the UK. 2/3

@MartGray Hi Martin. We're working really hard to make 100% of our packaging recyclable by 2025 and we continually work with local authorities and waste management companies to help move things forward. 1/3

@special_K_37 Hi there! 😸 Thanks for getting in touch, and we're sorry to hear your disappointed with our new Sheba soups. So that we can talk to you further about this, could you please DM us your email address? Kind regards, Paige Sheba UK🐾

@cats4smm Kind regards Nawaal Sheba UK🐾

@ShebaUK Can you please advise when I will be able to get Sheba fish/tuna soup again in the shops please? I can’t find any anywhere and I need it to give my 18 year old girl her meds. (We’ve tried everything else.)

@cats4smm To conveniently check product availability across multiple online retailers, we encourage you to use our Shop Now resource on our website or I've found the SHEBA cat soup on eBay and at Tesco stores. Hope that helps! if you need anything else don't hesitate to let me know. 3/3

@cats4smm However it should be back in stock very soon. We appreciate your patience as we work towards bringing our SHEBA Brand Recipes to you quickly and ensuring your cats get the nutrition they deserve. 2/3

@cats4smm Apologies for any inconvenienced caused, we recognize that many of our SHEBA® Brand Recipes may be hard to find at your local in-store retailers and preferred online shops. Due to them currently going through a design change, so stock can become low during this time. 1/3