Sheetal Singh

@airindia Repeating “dynamic fares” does not resolve my complaint. Your system showed a lower fare, but your support quoted extremely high amounts, preventing me from rescheduling. This is a failure on your side, not mine.

@Sheetalcws Dear Mr. Singh, please be informed that any changes will be as per the applicable fare rules. Fares are dynamic in nature and may fluctuate based on demand and supply. We appreciate your understanding in this matter.

@airindia Urgent help needed. Case #37221942  PNR: 7H9YH4  My travel is on 13 May. I tried rescheduling earlier to 21 Sept but your website showed error and I was quoted very high fares. Even I booked a Flex ticket , not able to reschedule after multiple emails. #AirIndia

@airindia This doesn’t address my issue. Your site showed a lower fare, but support quoted ₹50k–₹1.4L, so I couldn’t reschedule. Request: reschedule to 21 Sept without extra charges.

@airindia This is a generic reply and does not address my issue.

@airindia Due to system errors and customer support quoting extremely high fare differences (₹50k–₹1.4L), I couldn’t complete the change. As this was not my fault, I request rescheduling to 21 Sept without any fare difference. #AirIndia #CustomerRights

@Sheetalcws Dear Mr. Singh, thank you for your patience. We wish to inform you that there is no charge for rescheduling till 4 hours prior to departure however fare difference will be applicable and the same is dynamic in nature. Please write back for further assistance.

@airindia @airindia Thanks. Sharing screenshot as proof — when I tried to reschedule earlier, your website showed fare similar to my original booking.

@airindia This lack of transparency and inconsistent communication is unacceptable. I request a clear explanation and a fair resolution based on what was communicated at the time of booking.

@airindia Your chat support clearly stated both segments follow their own rules and that I could reschedule multiple times without penalty. Now I’m being told something completely different.

@airindia What exact policy are you referring to? This was never clearly explained during booking. Why offer a Flex ticket with extra charges if the flexibility is not actually honored?

@airindia Also, its been over a month on following up on this issue. So the problem ,we are unable to reschedule the Flex ticket from the website or from the app and when we try to do it via customer support , they ask us for a extemely extra amount which is not accepted on a flex ticket

@Sheetalcws Dear Mr. Singh, we understand your concern. As checked Our team is already reverted via email. Kindly check and acknowledge the same. Thank you for your understanding.

@airindia We are not getting any help after multiple emails, the reason they provide to not use the benefits of flex ticket is not appropriate and not understandable ,we would like your team to revert on the right reasons for " Flex ticket can be rescheduled "

@airindia Please find attached the error screenshots from the Air India website when I tried to reschedule my ticket earlier. Kindly check and assist with rescheduling at the correct fare.

@Sheetalcws Dear Mr. Singh, we hear you and would request you to please share the screenshot of error with us via DM. We'll look into it.