Sherrel Roche

The #cloud based #contactcenter is becoming an optimal alternative as it offers a compelling value proposition for organizations. @Frost_Sullivan published the Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022. More info at store.frost.com/frost-radartm-…

.@Frost_Sullivan states that Asia-Pacific #CustomerExperience #contactcenter #outsourcing market is fragmented with players vying for growth opportunity. We have identified 25 players as the powerhouses for this #frostradar analysis. More information @ store.frost.com/frost-radartm-…

Congratulations to the #Vonage team on winning the Asia-Pacific Communications Platform as a Service (CPaaS) Company of the Year by Frost & Sullivan for the third consecutive year. #cpaas callcentrehelper.com/vonage-cpaas-c…

Received this wonderful #WebexOne analyst gift package from #Cisco. A thoughtful gift as the #hybridwork #WorkFromHome continues. Can't wait to try Webex desk cam. Thank you @Cisco

Join the upcoming webinar on 22 July with speakers from Frost & Sullivan, #Telstra & #Genesys to know how #CloudContactCenter solutions can help businesses minimize costs & ensure better #CustomerExperience. #contanctcenter #customerservice Register now: bit.ly/35WRhXJ

#ZOOM beef's up its #unifiedcommunications & #contactcenter solution capabilities through its latest #Five9 acquisition. Zoom now has a well-rounded portfolio, especially with the possibility to bundle Zoom Phone with Five9’s contact center solutions. frost.com/frost-perspect…

.@FrostSullivanAP research indicates that #COVID19 has accelerated the rate of migration to cloud-based #contactcenter #application enabling the delivery of superior #customerexperience #CustomerService. More information @ go.frost.com/AP_PR_ICT_MTan…

#COVIDー19 has impacted businesses prompting organizations to rethink their customer strategies & further accelerated #DigitalTransformation. Join 'COVID-19 as a Digital Transformation Catalyst' with @meplassey & @Teleperformance on Jan 21 @ 10.30 AM HKT teleperformance.com/en-us/frost

#FrostRadar reveals the market positioning of top industry players in the Australian #customerexpereince #contactcenter #outsourcing services industry based on their Growth & Innovation strategies. More information @ store.frost.com/frost-radartm-…

#CustomerExperience #outsourcing services are being enhanced with advanced #technologies to improve agent performance & deliver superior experiences. #FrostRadar identifies the top industry leaders excelling at innovation. More info @FrostSullivanAP go.frost.com/ICT_SM_PADF_Fr…

Explore ways #financialservice firms are using #AI and# ML to improve overall performance in our upcoming #webinar featuring @Frost_Sullivan and @IronMountain on 9/2 at 2 pm (EST). Register now! bit.ly/3j3GQGg

Congratulations to the @Teleperformance team on being been recognized as the recipient of the 2020 Asia-Pacific Customer Experience Outsourcing Services Provider of the Year Award @FrostSullivanAP ! #CustomerExperience #contactcenter #outsourcing

Vonage, true to its roots as a technology disruptor, has reinvented how organizations use #communications solutions to engage with their customers. Congratulations to the @Vonage team on communication platform as a service provider of the year award @FrostSullivanAP #frostawards

TDCX has successfully capitalized on the digital economy trends to deliver enhanced customer experience services. Congratulations to the @tdcxgroup team on winning the #Malaysia #CustomerExperience #outsourcing service provider of the year award #contactcenter @FrostSullivanAP !

Happening today! @Frost_Sullivan recognizes companies that provide excellence in innovation, customer service, and beyond. Join our virtual awards ceremony via Facebook or YouTube Live at 6 pm SGT. #FrostAwards YouTube: youtu.be/qslO6K0XlYk Facebook: facebook.com/FrostAwards/

Congratulations to @Avaya on their @FrostSullivanAP #Malaysia Contact Center Applications vendor of the year award!! #contactcenter #CustomerExperience #CustomerService

@mohit_raizada @YatraOfficial Oh well most call centers in India and Philippines are short staffed or shutdown due to lockdowns. Most companies are struggling with customer service responses now. But it's just my guess.

As companies across implement #BCP addressing the challenges thrown by #covid19, #connectivity is the most important element in #remoteworking, #remotelearning. Hence, demand for connectivity, #bandwidth is soaring. It is good to…lnkd.in/ff4gcGY lnkd.in/fs8z7SS

5 Ways AI Is Transforming The Customer Experience forbes.com/sites/danielne… #ai

Five steps you need to win at CX design marketingmag.com.au/hubs-c/cx-desi… #cx