Simon Hopkins

NEXT TIME: Dust to dust... ⌛️ #DoctorWho: EMPIRE OF DEATH premieres 22nd June on @BBCiPlayer and 21st June on @DisneyPlus where available.

It is with deep sadness that the club can confirm that former player Rob Burrow CBE has passed away, aged 41. More here therhinos.co.uk/article/20426/…

@SimonHop15 lol - its a pond :)

AN INCREDIBLE CASE STUDY WITH AN AMAZING OUTCOME. We had some really good news yesterday. @income_max adviser Lorraine has been working on a case for over a year. When Lorraie first spoke to the customer last year, they were very distressed and initially terminated the call. The customer wasn’t eating and was in such a vulnerable situation. Lorraine was worried, so checked in with Paula and Carly, our senior team. Lorraine gained the customer’s trust, and offered to complete PIP and UC50 forms. Lorraine completed the PIP form and supported them through the assessment. They were awarded the enhanced rate. Lorraine also completed the UC50 form for Universal Credit. However to her surprise this was refused. Lorraine submitted a Mandatory Reconsideration and this was also refused. Yesterday, the appeal was successful and the customer has been awarded the LCFWRA element. The customer completely broke down during the hearing. Lorraine was in tears herself at the end. She was just so pleased that the customer is now finally going to get the financial support they deserve. I asked Lorraine how she was feeling. “Emotionally drained, but so happy” was her reply. “I was so worried when we first spoke and I am so grateful that Paula and Carly allowed me to give them so much support.” Thankfully not every case we work on needs this level of support, but I think it’s one of those cases that highlights just how long, drawn out and emotionally challenging the income maximisation process can be for vulnerable people. Completing forms, going through medical assessments and challenging decisions are exhausting for customers. We’re grateful to be there for them at times like this. The customer referral was made by our friends at @edfenergy - without their kind support, we wouldn’t be able to provide this level of support to customers.