Simon J Hanson

@marksandspencer hey - what has happened to your mint crumbles? They are always disappearing from your range of confectionary and seem to be missing again now (I’ve tried stores in London and Birmingham and no sign of them - only empty shelve spaces). Are they coming back?

All I want to do is cancel, get my money back and never trust you again.

@BootsUK my first (and last!) experience of ordering something online. You take my money and tell me I can pickup in store today. No email confirmations at all. No delivery. No online help, X customer service telling me: “there’s no further support we can offer. we’re unable to…

… to escalate further”. So nobody is prepared to help or tell me how to get further help. Have been badly misled by Boots who I foolishly trusted. Never again. Wish I’d come here to see all the others complaining about the dreadful online service before I wasted my money.

@British_Airways what is wrong with your app? Been unable to log in on it since yesterday to access my account. Logged out and now when trying to log in, not receiving the text verification code. Seems others also having issues. What is going on??

Hey @British_Airways what a shame the excitement of arriving 25 minutes early into @EdiAirport has been totally cancelled out by the usual disappointment at this dreadful airport that 40 minutes later there is still no sign of any luggage from the flight!

Evidence a @SwissportBags baggage cart DOES exist airside at @EdiAirport . Although, given it took almost an hour and a half to have the luggage from my arriving flight delivered to the baggage hall last night, I suspect this may be the only one on site?

Hey @airfrance now been waiting over an hour. Still no sign of any bag delivery. Tarnishing your reputation.

Hey @airfrance I suggest you take a serious look at your handling agent contract for @EdiAirport - landed 50 minutes ago and still no sign of any bag delivery. This is not exactly a huge airport either. Dreadful. Lots of increasingly angry passengers. @SwissportBags atrocious.

@SwissportBags can someone sort out what is happening at @EdiAirport right now? Menzies delivering promptly. Nothing coming from you. Now been waiting over an hour for bags from an @airfrance flight. Do you compensate for missed transport connections?

@SwissportBags are you on strike today? Been waiting an hour for baggage delivery from an Air France flight at @EdiAirport - absolutely atrocious. Still no sign of anything.

50 minutes and still no sign

Good to see @EDI_Airport back to it’s dreadful service levels as there is a huge build up of people waiting endlessly for bags. Just back from a trip visiting various other European airports - all of them far more efficient than this. This is an embarrassment for Scotland.

Currently sitting at a 40 minute wait…..

@British_Airways Although what is now annoying me even more now is to hear from the cabin crew that the issue with this seat has already been logged, yet you are continuing to allocate it to passengers without fixing it. Some customer service!

@SimonJHanson1 They get back to you as soon as they can. Tony

@British_Airways I save for months to afford to treat myself to a first class journey to NYC. The seat I am in is broken. It won’r adjust, No lights around my seat will work: either stuck on or off. Cabin crew can do nothing to help. What a joke and waste of money. Never again.

@British_Airways Thank you Tony. I have logged a complaint. The cabin crew tell me they have also reported this issue. Hopefully it will not take months to resolve.

@SimonJHanson1 We're really sorry to hear that, Simon. If you contact our Customer Relations team, they'll be able to investigate this for you and address any concerns you may have. To contact the Customer Relations team directly please use the following link: ba.com/complaints Tony

70 minutes now. STILL waiting for a bus

Another triumph from @British_Airways Flight BA1435 from EDI parked at an international stand on arrival at LHR. Told have to deplane from rear steps onto buses. 50 minutes later still waiting for buses. Loads of passengers now missing connections. Not enough buses.Appalling.

Over an hour now. Still not enough buses. Several people still stuck on plane now missing connections, including me.