Simply Business

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@pumblechook Hi, we’re always looking for ways to make things easier for our customers and appreciate you bringing this to our attention. If you still need support cancelling your auto-renewal please send us a DM with your policy number and email address & we will look into this for you

Why did it even let me use the Chat bot if it's "Outside operating hours"? Truly awful and unprofessional service!

@simplybusiness I strongly recommend not to use Simply Business. I logged on to cancel Auto Renewal. There is no option to do so! The FAQs suggest to use the chatbot which I did. You have to enter your details again.. Why? Only to be then told It's outside of operating hours! 1/2

@Jagger53015280 Hi Jagger, we're sorry to hear this - please visit our website to chat to our digital assistant who will be able to help you access your policy: help.simplybusiness.co.uk. Many thanks.

@simplybusiness I sent an email about 10 days ago as I am unable to access my policy. Heard nothing from you. Please advise.

Our contact centre is opening slightly later today (Thursday, 28 April) at 10 am. We’re sorry for any inconvenience. In the meantime, you can still: Manage your policy: help.simplybusiness.co.uk/hc/en-gb/ Make or track a claim: bit.ly/47ZdswR Call our claims line: 0333 207 0560

Our contact centre closes early today (Fri 27 Mar) at 4:15 pm. We're sorry for any inconvenience and we'll be open as normal on Sat 9am - 2pm. Manage your policy: help.simplybusiness.co.uk/hc/en-gb/ Track a claim: bit.ly/47ZdswR Our claims line remains open: 0333 207 0560

@MiddleLifeMayhm Hi, thanks for reaching out. We're sorry to hear you're struggling to speak with our team. It sounds like something's not quite right as the average wait to speak with someone is under fifteen minutes. Please DM us with your details so we can investigate and get you some support.

@simplybusiness been trying to update my insurance for 2 days now. I’ve been on hold for over 6 hours. How can I speak to someone?? Ridiculous. If I lose business because you can’t answer, I can’t even fathom this thought.

As surfaced by @GMB, our recent research reveals that stolen pint glasses cost landlords £133m each year. With independent pubs having it harder than ever, these "souvenirs" are a hit they simply don't need 🍺 Read more here: bit.ly/4bzLGbl

@AJM100000 Hi AJ, we'd be very happy to help you cancel your policy. Please send us a DM confirming your email and policy number if you have it. Thanks in advance.

@simplybusiness is there any reason you are not cancelling people’s picies when asked? Three times now! Complete joke!

@Mmmmagical What a lovely comment to see on Monday morning❤️

Kudos to @simplybusiness Brilliant ad. The best and funniest I've seen in a long while. Simply the business.

@natisnow Hi Natalie, we're sorry to hear this. Kindly DM us your policy details so we can look into this for you now.

@simplybusiness still no response.

@simplybusiness what do I need to do to get a response? Submitted support req on 11 Jan. Told it was forwarded to your claims team for them to respond. I AM STILL WAITING. Chased twice now. It’s been nearly FOUR WEEKS. Pls have someone email me by COB tomorrow 6 Feb. Disgraceful.

@LordClutters Thanks for the question. Our service team would be best placed to answer this as they'll have access to your policy. You can give them a call on 0333 014 6683? Thanks and take care.

@simplybusiness hey guys i've been using you for years for my indemnity insurance but i wondered if you do cover for kit when travelling to work on site uk and abroad?

@Clampy007 @MartinSLewis @itvMLshow The cost of insurance has not been immune to the increases seen in other areas the past few years. However we're pleased to hear our team were able to offer you something more competitive in the end.

@Clampy007 @MartinSLewis @itvMLshow Thanks for sharing this. We appreciate you're upset with the increase in your renewal quote, and take your feedback on board.

A perverse warning. We're so conditioned to price hikes, if your car insurance renewal doesn't rise you'll probably go 'yay'. But… For scores of tricks from this week’s @itvMLshow on cutting Car & Home Insurance costs, watch the full show on itv.com/watch/the-mart…

@BlueElephantCo1 @MartinSLewis @TheFCA Hi, thanks for bringing this to us. We understand your frustration, and are sorry your initial renewal quote wasn't more competitive. In order for us to look into this for you, we'll need your policy number and registered email address – if you're happy to send us a DM? Thank you

Just had a renewal for business insurances from @simplybusiness that is 30% higher than if I approached them as a new customer (exact same details, different contact email for comparison) @MartinSLewis have you heard anything similar to this? Thought this was illegal now @TheFCA

@KrisReekie Hi Kris, thanks for flagging this. We'd love to look into this for you. Would you be able to DM us your policy number and email for security please? Thanks.

@simplybusiness is there any reason you’ve taken payement from the last two years even though I’ve an email stating that the policy is cancelled and that you won’t automatically renew it?

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@liam_miltech Appreciate your feedback, Liam. We'll take a look.

@simplybusiness It's misleading.

@simplybusiness Simply Business why are you sending emails saying that the companies house deadline is a week away? The ID verification process 'starts' next week.

@michaelgell91 Hi again Michael, internal teams have now flagged this issue and are working towards a fix. In the meantime, please do feel free to DM us for help. All the best.

@simplybusiness Is this still the case? Trying to speak and every time it gets to the say your postcode part it cuts off.

We’re currently experiencing issues with our phone lines & online chat. We're sorry for the inconvenience & are working hard to resolve them. Need a quote or to manage your policy? Use the link in our bio. Need to make a claim? Our 24/7 claims line is still open: 0333 207 0560.

@michaelgell91 Hi Michael, the above issue has been resolved now. Sorry to hear about the problem you're encountering and thank you for reporting it! If you'd like to send us a DM we can look to help.