Simply Business

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@AJM100000 Hi AJ, we'd be very happy to help you cancel your policy. Please send us a DM confirming your email and policy number if you have it. Thanks in advance.

@simplybusiness is there any reason you are not cancelling people’s picies when asked? Three times now! Complete joke!

@Mmmmagical What a lovely comment to see on Monday morning❤️

Kudos to @simplybusiness Brilliant ad. The best and funniest I've seen in a long while. Simply the business.

@natisnow Hi Natalie, we're sorry to hear this. Kindly DM us your policy details so we can look into this for you now.

@simplybusiness still no response.

@simplybusiness what do I need to do to get a response? Submitted support req on 11 Jan. Told it was forwarded to your claims team for them to respond. I AM STILL WAITING. Chased twice now. It’s been nearly FOUR WEEKS. Pls have someone email me by COB tomorrow 6 Feb. Disgraceful.

@LordClutters Thanks for the question. Our service team would be best placed to answer this as they'll have access to your policy. You can give them a call on 0333 014 6683? Thanks and take care.

@simplybusiness hey guys i've been using you for years for my indemnity insurance but i wondered if you do cover for kit when travelling to work on site uk and abroad?

@Clampy007 @MartinSLewis @itvMLshow The cost of insurance has not been immune to the increases seen in other areas the past few years. However we're pleased to hear our team were able to offer you something more competitive in the end.

@Clampy007 @MartinSLewis @itvMLshow Thanks for sharing this. We appreciate you're upset with the increase in your renewal quote, and take your feedback on board.

A perverse warning. We're so conditioned to price hikes, if your car insurance renewal doesn't rise you'll probably go 'yay'. But… For scores of tricks from this week’s @itvMLshow on cutting Car & Home Insurance costs, watch the full show on itv.com/watch/the-mart…

@BlueElephantCo1 @MartinSLewis @TheFCA Hi, thanks for bringing this to us. We understand your frustration, and are sorry your initial renewal quote wasn't more competitive. In order for us to look into this for you, we'll need your policy number and registered email address – if you're happy to send us a DM? Thank you

Just had a renewal for business insurances from @simplybusiness that is 30% higher than if I approached them as a new customer (exact same details, different contact email for comparison) @MartinSLewis have you heard anything similar to this? Thought this was illegal now @TheFCA

@KrisReekie Hi Kris, thanks for flagging this. We'd love to look into this for you. Would you be able to DM us your policy number and email for security please? Thanks.

@simplybusiness is there any reason you’ve taken payement from the last two years even though I’ve an email stating that the policy is cancelled and that you won’t automatically renew it?

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@liam_miltech Appreciate your feedback, Liam. We'll take a look.

@simplybusiness It's misleading.

@simplybusiness Simply Business why are you sending emails saying that the companies house deadline is a week away? The ID verification process 'starts' next week.

@michaelgell91 Hi again Michael, internal teams have now flagged this issue and are working towards a fix. In the meantime, please do feel free to DM us for help. All the best.

@simplybusiness Is this still the case? Trying to speak and every time it gets to the say your postcode part it cuts off.

We’re currently experiencing issues with our phone lines & online chat. We're sorry for the inconvenience & are working hard to resolve them. Need a quote or to manage your policy? Use the link in our bio. Need to make a claim? Our 24/7 claims line is still open: 0333 207 0560.

@michaelgell91 Hi Michael, the above issue has been resolved now. Sorry to hear about the problem you're encountering and thank you for reporting it! If you'd like to send us a DM we can look to help.

@RPOSmooth Hi Reuben, apologies for our slow reply. We'd be very happy to chat this through with your brother if he reaches out. Thanks and take care.

@simplybusiness can you explain why you would reject a claim regarding criminal damage to my brothers home? Surely that’s the whole point of insurance!!!

@thedjmartini You can still call our 24/7 claims line on 0333 207 0560, or by visiting: simplybusiness.co.uk/insurance-clai…

@thedjmartini Hi Martin, sorry about this. We're currently experiencing issues with our phone lines and online chat. We're working to resolve them as quickly as possible, but in the meantime you can manage existing policies here: help.simplybusiness.co.uk/hc/en-gb/ Thanks for bearing with us.

@JavidFarahani Thanks for reaching out, Javid. Sorry to hear you're struggling to speak with our team. We've responded to your DM with next steps. All the best.

@simplybusiness Hello, I need access to my documents on your portal. I’ve just purchased an insurance policy, but it’s not appearing on my account. Your phone lines also seem to be constantly busy. Could you please assist? Thank you.