Singtel Support

@BaskarKonur Hi there, thanks for reaching out to us. Do share with us whether you’re connected via home Wi-Fi or mobile data. Also, if you’re using a physical SIM card, please try inserting it into another device to check if the issue persists.🙏 - Lai

@SingtelSupport Sir my area location and my room inside very poor network everytime please update I aeroplane mode and phone switch off on ready like this continue

@jcrpagecat @Singtel Hi again, as we understand that you had just installed your broadband service, kindly confirm that you're unable to connect to the internet as well. Also, please share if the issue was only occurring on a wireless connection, so that we can isolate it further. - Haz

@Singtel Yes I am. But shouldn't have to. It's the broadband that's the issue. Your broadband.

@Singtel the worst service possible. Complaint. Went to two different shops only to be told I have call. Had my broadband for less than 10 days and can't make WhatsApp phone calls with only my phone connected to the network. Now call dropped by Singtel and still no resolution.

@jcrpagecat @Singtel Hi there, we came across your tweet and will be here to help as best as we can. Are you able to make WhatsApp calls when using your mobile data? If not, do try again after uninstalling and reinstalling the app. 🙏 - Ling

@yuxiyou Hi there, we regret to learn about this. We certainly want to help you out as best as we can. Kindly share with us if there was an Order/Case ID provided to you so that we can look into it further. - John

又要吐槽 singtel 草台班子了 5G sim 卡升级非要用户亲自去换新卡（技术不行做不到无缝升级，那你也可以寄过来啊？） 之前尝试换成 e-sim，系统永远是崩溃的 现在大老远跑了一趟，回来旧卡不能用了，新卡换进去也不能用，打客服电话查了一圈也解释不清楚什么问题，叫我再去门店… 什么垃圾公司。

@happyface1022 Hi there, we're here to help! Also, we do understand where you're coming from. Do let us know if those add-ons were reflected in your initial Service Agreement, so that we can advise further. - Haz

@Singtel @SingtelSupport is it too bad that your staff tell me all those addon has been removed and then still appear in my bill. Is this kind of fraud?Have to waste time to make call and ask for cancellation. It is not what you should do! Pls improve your service!

@coconutkingvic If the issue persists, do let us know the issue you're facing with your 4G or 5G connection on your Mobile Postpaid or Mobile Prepaid service. Also, please share a screenshot of your mobile network setting page with us. 🙏 (2/2) - Ling

Singtel mobile got problem again

@coconutkingvic Hi there, not that we're aware of. We're here to help. Kindly assist to power OFF and ON your mobile device to refresh the connection before trying again if toggling ON and OFF Airplane mode doesn't help. (1/2) - Ling

@retrieveNothing Hi there, saw your tweet and we'd like to find out more. If you're facing issues with your Singtel service, let us know. We'll be here! - Shar

@lulumain2025 @FujiyamaOden Then care to explain why SingTel and DBS often down? Lmao. The downtime is worse than other South East Asia country

This is what SG is afraid of: difficult conversations sparked by someone who actually had studied history. SG wants to be the theme park, where it’s all fluffy and nice and nobody ever gets hurt

@trentc0x Hi there, saw your tweet. Please let us know more details of the issue you're facing. We're here to help! - Shar

Singtel is absolute shit. Shit service, shit practices, shit company. I will Short this stock to oblivion.

@Hi2_chan Hi there, we would like to look into your concerns regarding your intermittent broadband connection, so we can get this rectified. 😌 As we require more information to look into this, we will need you to drop us a DM. Thank you. - Eve

@Hi2_chan Noted on this and thank you for sharing. Please drop us a DM so we can assist you further. - Eve

@Hi2_chan Hi there, we regret to learn of this experience. 🙁Please try re-booting your Singtel equipment (Optical Network Router & Singtel wireless router). Do ensure all the cables are securely connected. Let us know if the issue persists, so that we can advise further. - Eve

@kodanukichan Noted on this. Kindly remove and reinsert your SIM card and toggle airplane mode ON/OFF to refresh the connection. If you're on 5G, switch to 4G for a while, then reboot your mobile device and switch back to 5G connection. Please try and see if this helps. - Soo

@SingtelSupport Thank you for your reply. I topped up $35 for the Ultimate Plan on March 2nd.The hi! App shows it’s active and expires on Monday.

@kodanukichan Hi there, thanks for reaching out. Kindly allow us to share that there are no ongoing network issues. Please let us know when the last top-up for your plan was made so we can advise you further. - Soo

@SingtelSupport Hi, I’m using a Prepaid plan (Ultimate Plan). Currently I have no signal.Are there any ongoing network issues or other users reporting similar problems?

@Princes12288102 Hi there, we'll help you out as best as we can. Do share with us if you're using a Mobile Prepaid or Postpaid line so that we can advice further. - Lai

@SingtelSupport Why until today still facing the on/off mobile connection issue?

@Jimmy1006743499 Noted on that. In that case, please drop us a DM. - Shar twitter.com/messages/compo…

@SingtelSupport Recently I’ve only been in the Bukit Batok area, so I’m not sure if it’s a location issue. But all websites are lagging—every single one!

What the hell is wrong with Singtel?? Switching between 4G and 5G and both are equally useless. My download speed is stuck at 40KB/s😡💢 This has been going on for DAYS. When are you going to fix it?? Paying for 5G but getting 2G speeds??? #singtel @Singtel @SingtelSupport

@Jimmy1006743499 We're unaware of any ongoing issues right now, so do let us know if you are only facing this at a specific or multiple areas. At the same time, are you only facing this while on a certain app/ website? Or does it occur regardless of apps/ website? - Shar

@SingtelSupport when to be fixed???

@Jimmy1006743499 I see. Are you only facing this at a specific or multiple areas? At the same time, are you only facing this while on a certain app/ website? Or does it occur regardless of apps/ website? - Shar

@SingtelSupport I’m using a postpaid plan and live in the Bukit Batok area. I’ve restarted my device multiple times. I’ve also seen many complaints on Chinese social media (Xiaohongshu), so it likely isn’t just my issue.

@PhilipLamkl @Singtel Hi Philip, we'll be here to help as best as we can. Are you facing this connectivity issue only at a specific/multiple location(s) despite already power OFF and ON your mobile device? Also, is it happening on both 4G and 5G networks. 🙏- Ling

@Singtel Mobile line is bad now. Easy side.

We are aware that some customers may be experiencing issues accessing their Home Digital Line, Fibre Broadband and Singtel TV services in the areas of Choa Chu Kang, Bukit Panjang & Woodlands. Our engineers are working to resolve the issue and we apologise for any inconvenience caused. Thank you for your patience.