Singtel Support

@zzxwill @Singtel Hi there, we regret to learn of this and this is certainly not how we want you to feel. We hope our colleagues have addressed your concern. Please let us know if you need further assistance, we’ll be here to help you as best as we can.🙏 - Soo

这是我第四次开主贴骂@Singtel，新加坡电信是新加坡的抢劫公司吗？诈骗还得骗一骗，它直接抢！ 这里亚马逊会员和宽带保护，一个月 7.33新，收了两年。 第一次骂人，新电信收了几个月，我打电话过去，他们承诺退款且以后不再收。结果过了几个月，又收了这笔费用。 第二次骂人，我打电话，他们再次承诺退款并保证不再扣费。 第三次骂人，装都不装了，连一个月都不隔，立马继续收。 每次电话都要跟印度人聊 30-50 分钟，很累😮‍💨 手机已经转走了，宽带到期了我再用新电信的服务，我是狗

@thom48 Hi there, please drop us a DM by clicking Send a Private Message, so that we can advise and assist further. 🙏 - Ling twitter.com/messages/compo…

@SingtelSupport Indeed, phone on/off, airplane mode on/off, pull physical sim in/our, switch to another phone… I believe I tried everything. Same issue I had from 2 weeks ago. I’m on Shirley app.

@SingtelSupport useless waste of time. $200/month for an unusable service in Shanghai. Have bought Singtel roaming. Bought also Airalo, cheaper l, at least it works. And a useless support chat service with biological « Paulo ». When will someone fix this mediocrity?

@thom48 Hi there, kindly power OFF and ON your mobile device and toggle airplane mode on and off to refresh the connection. Alternatively, if you are using a physical SIM card, please try it in another device and let us know if the issue persists. - Soo

@SingtelSupport Hi I’ve a post paid, red member. I can’t receive sms, while even in Singapore. I’m right now about to travel again, and this issue is becoming critical cos I can’t access 2FA messages. Is there an email I can reach to fix this problem once for all? Support provide the FaQs only.

@iamneljoseph Hi Nel, please let us know what mobile plan you are currently holding, so we are able to check and advise further. Also, do let us know if you unable to make calls/SMS and unable to use your mobile data as well, and if you are currently in Singapore or overseas. - Eve

Halo @SingtelSupport my eSIM is still dead — need help

@goh_zhanghe Thank you for letting us know. Feel free to reach out to us if you require any further assistance. - John

@SingtelSupport called 1688, couldnt check on our end either. no worries, we will wait for the bill to come out before we clarify further. cheers!

@SingtelSupport uh oh #singtel is charging us for some strange items related to data roaming and the like again, might have to look into this. Will follow up with a call

@goh_zhanghe You're most welcome! 😊Wishing you a lovely Friday as well. 🙏 - Haz

@SingtelSupport Thanks Pn and Haz! ☺️ Have a lovely Friday and we will contact you soon

@goh_zhanghe Noted on this and no worries! 😊 - Haz

@SingtelSupport Thanks—we will do that shortly, perhaps tomorrow. Cheers!

@kumicho_008 I see. We're glad to hear that it is resolved. Please reach out to us again should you require assistance. We'll be here. - Shar

@SingtelSupport Thank you for your concern. Faced problem with no telephone reception when I am in Japan But it has been solved after half a day with on/off power

またSingTel Mobile調子悪い？

@greenteacup @Singtel Hi there, kindly let us know if you're still experiencing connectivity issues with your Fibre Broadband so that we can assist you further.🙏 - Soo

@Singtel is there a broadband connection problem in Sengkang?

@lenvioux Hi again, kindly let us know if there is any error message when trying to access TikTok. Separately, please delete and reinstall the app and also clear the cache before trying again. - Soo

@lenvioux Hi there, kindly disable your roaming data and connect to Wi-Fi, then try again. Do let us know if you’re able to use TikTok after trying this so that we can advise further. - Soo

@thom48 Thank you for sharing this with us. We're glad to hear that your concerns have been addressed. Please let us know if you still require further assistance, we're here to help! - Eve

@SingtelSupport Fixed after a lengthy chat. Got all delayed sms and still unclear as to why happened. Details in John Paulo thread 14:03 SGT.

@lenvioux Hi there, can we confirm if you are unable to use TikTok only when using roaming data, or when you are using W-Fi as well? - Eve

@RAG_Agent Allow us to share that the maximum SIM Card Validity Period will be capped at 180 days at any point in time. If no top up was done before the expiry date, we're afraid the line has been terminated and there will be no re-instatement or refund. 🙏 - Ling

@SingtelSupport I am unable to login to hi app. I top up the mobile number last year . As I am leaving outside Singapore I am using this for banking transaction purpose.

@SingtelSupport my SIM card suddenly stopped working. Can you please help?

@RAG_Agent If the issue persists, please share more details with us. 🙏 - Ling (2/2) 1. When was the last top up done? 2. Screenshot of the network selection page 3. Screenshot of the data bundle allocation on your hi! App. Do remember to censor away your personal details if any

@SingtelSupport Mobile Prepaid service

@RAG_Agent Thank you for getting back to us! Do try again after powering OFF and ON your mobile device to refresh the connection. You might need to manually select Singtel as the network. 🙏 - Ling (1/2)