Singtel

@novicenaman @novicenaman Hi again, our colleague will reach out to you within the day and continue assisting you. 🙏

@Singtel @Singtel no one is helping or providing a resolution even after 3 days

@Singtel even after chasing 3 days there is no resolution. Tell me something, you have 2 boxes of noodles one is opened and due to expire this week and the other one is packed and due to expire next month. What will you eat first? This is my issue and malpractice from @Singtel

@novicenaman @novicenaman Please accept our sincerest apologies for this. As we've followed you, kindly drop us a DM.

@Singtel are you even reading my issue? The issue is that you are not consuming the data pack I bought. You paused it and then used my roaming bundle that is due to expire in future. You want me to pay you more by lapsing my data pack

@novicenaman @novicenaman Hi there, we certainly don't want you to feel this way. 🙁 Allow us to share that data can also be consumed by background Apps that are not closed. Additionally, please ensure that your auto-update feature it disabled to avoid data usage.

This is a malpractice by @Singtel and we need to raise a voice as consumers

@Singtel the worst roaming plans and sham run by SingTel. Here is the way they make you pay more for roaming data. 1. I sign up for mobile bundle with roaming data of 3GB 2. The data finishes before the plan resets and I buy more roaming data, 6GB for $40.

@novicenaman @novicenaman Hi there, we certainly don't want you to feel this way. 🙁 Allow us to share that data can also be consumed by background Apps that are not closed. Additionally, please ensure that your auto-update feature it disabled to avoid data usage.

3. Before the plan resets I consume another 2.8 GB Data. With 3.2 GB data due to expire in next 11 days 4. Since the plan resets they pause my data that has been bought and start to consume the new bucket while putting my recently bought bundle on hold @Singtel

@Kongleng @Kongleng Hi there, we regret to learn of this. 🙁 Please share with us the error that is reflected so we are able to assist and advise further.

@Singtel what happened to you CAST chn 126?? Cannot watch Japanese F1 on multiple devices!!

@n0pegal @SingtelSupport @n0pegal Hi there. Could we kindly confirm what is the add-on you are referring to? Do let us know and we'll be here to assist. Thank you.

@Singtel @SingtelSupport Bit ironic that you’re saying this but nowhere in the process does it say that one will be charged for an early termination.

Not @Singtel charging me FIFTY DOLLARS for an early termination of a service THAT I HAVE NOT used. Not cool @SingtelSupport‼️

@edit_prasath @SingtelSupport @edit_prasath Thank you for sharing. Have you reached out to our Prepaid team for immediate assistance? If yes, please share with us the last advice given.

@SingtelSupport @Singtel YAY! Monthly plan

@Singtel I was 19.90 recharge this plan 150 GB .but you give 50 GB Why?

@wneoculture @wneoculture Hi there, all affected services have been restored. If you are still experiencing issues, please reboot your routers. We apologise for the inconvenience caused and thank you for your patience while we had this sorted out.

@Singtel no change. wifi still not working

@Singtel when is the network issue going to be fixed?? 😡

@kliff2912 @kliff2912 Kindly assist to try again after rebooting your Optical Network Router (ONR) and Singtel wireless router. Thank you.

@Singtel Any updates?

We are aware that some customers may be experiencing issues accessing their Home Digital Line, Fibre Broadband and Singtel TV services in the areas of Choa Chu Kang, Bukit Panjang & Woodlands. Our engineers are working to resolve the issue and we apologise for any inconvenience caused. Thank you for your patience.

@Bearrr101 @Bearrr101 Hi there, please try re-booting your Singtel equipment (Optical Network Router & Singtel wireless router). Do ensure all the cables are securely connected. Let us know if the issue persists, so that we can advise further.

@Singtel Still down

@anbuchandra @anbuchandra We are aware that some customers may be experiencing issues accessing their home services in the areas of Choa Chu Kang, Bukit Panjang & Woodlands. Our engineers are working to resolve the issue. We apologies for any inconvenience caused. Thank you for your patience.

@Singtel what is happening with home Internet?

@johnyan27409322 @johnyan27409322 We understand your frustration regarding this and we apologies for any inconvenience caused. If you are part of the affected locations, our engineers are working to resolve the issue. We appreciate your kind patience and understanding in the interim.

@Singtel These types of service outages can be frustrating, especially if you rely on them for work, entertainment, or to connect with others.

@bhanburymorris @bhanburymorris As we understand that you've chatted with our colleagues recently, do let us know if you were advised on a follow up. If so, please share with us the Case/Reference ID given to you, so that we can check on this further.

@Singtel You have shocking bad WhatsApp customer support. Takes forever to respond, keeps asking the same questions, doesn't read messages properly, & when your issue is finally finally understood, their shift ends and the next agent is given no background. Have to start again.

@Neilzboi @SingtelSupport @Neilzboi Hi there, we regret to learn of this. 🙁 Please try to reset your network settings only and power off and on your device. If the issue persists, you may want to remove and re-insert your SIM card to further isolate the issue. Let us know if this helps.

Erm… I think my Gomo is down? Is it just me? @Singtel @SingtelSupport

@HankPym_ @SingtelSupport @HankPym_ Good morning. Can we check if the issue is persisting? Do let us know and we'll be here to help you out. Thank you.

@nfishy9 @SingtelSupport @nfishy9 Hi again, we'd like to share that some programs might not be suitable for Singapore airing hence there might be some difference programming between Singapore and Malaysia. Seeking your understanding on this.

@SingtelSupport @Singtel Thank you for your reply! Referring to Astro Ria channel, the 9-10pm slot on Wed and Thurs nights are showing different programmes on SG vs MY channels

How come astro ria Singapore channel 608 @singtel tv drama at 10pm is different from astro msia. Is it human error or they are 2 different channels of astro ria? I cant watch my anna jobling new drama 🤔🧐😥