Sixt Customer Support

@parthvij Hello, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@ask_sixt @SixtDE You cancelled my BMW 7 Series 11-day booking (€925.18) on the MORNING of pickup with ZERO notice. My wife & I travelled from Amsterdam to Cologne specifically for this car. Your response: ❌ Mülheim branch — unmanned ❌ Helpline — useless

@bricepf Hello, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@ask_sixt Horrible experience. The person who greeted me added an option i never discussed and i never requested. I thought the price difference between the price shown when I booked online and the actual price was due to taxes. After complaining, no one wants to reimburse us.

@tegralis_roger Hello, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@dr_boese @msinger79 @SixtDE Was so eine Mail an den CCO bewirken kann…

So geht unsere langjährige Beziehung zu Ende @SixtDE Eure Kollegen haben die nicht mehr alle.

@marvindoering Hello, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

Hallo @SixtDE Team, ich wurde gerade von Sixt angerufen und mir wurde mitgeteilt, dass eine Sixt Delivery nicht erfolgen kann, weil eben nicht möglich. Buchung erfolgte 2/3 Monate zuvor. Warum habe ich dann überhaupt die Option und warum wird das nicht geprüft? Servicegedanke = 0

@SammyGeroulis Hello, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

Absolutely amazing trip to Florida so far … except for the horrific car from @SixtUSA DONT USE THIS COMPANY Gave us a 2024 Nissan Altima that has clear battery and/or alternator issues This was literally documented 5/14 by another customer. Yet they gave it to us 5/15 🗑️ 👎🏼

@tegralis_roger We’d love to address your concern in detail. Could you please follow us back so we can DM you

@Sixt_Assist I appreciate you taking the time to reply. I have given @SixtFR five opportunities to clarify, they decided to use none. I‘m done.

Well done @SixtFR you have just lost a loyal Diamond customer. Your sinistre department is a scam, DGCCRF has been notified.

@jeanspiri Bonjour, nous sommes profondément désolés de vous avoir fait ressentir cela. Veuillez nous envoyer votre numéro Whatsapp avec l'indicatif régional par DM, nous vous mettrons en contact avec un agent qui pourra vous aider. Merci

Bonjour @SixtFR, trois jours après ma remise de location, et sans avoir fait d’état des lieux, vous me réclamez 1000€ pour une égratignure. Je laisse à la sagacité de X le soin d’estimer le prix de la peinture. ChatGPT est sur 150€ maxi. Ça s’appelle de l’extorsion.

@AzemaOlga Thank you for bringing this issue to our attention. We are really sorry for the inconvenience caused. We would appreciate if you could send us a DM with your WhatsApp number, email address and with other inquiry details .Thank you

@SixtFR @SixtUSA I'm a loyal customer but I'm deeply disappointed. 3 different invoices in 3 mins for the same rental, a 55.96 "penalty" for an error made by your staff, and an 87.96 overcharge. I have all the proofs. Please DM. #Sixt #CustomerService

@errolraines Thank you for bringing this issue to our attention. We are really sorry for the inconvenience caused. We would appreciate if you could send us a DM with your WhatsApp number, email address and with other inquiry details .Thank you

@SixtUSA can you explain why I have an invoice for an already prepaid car through Expedia for an additional $82 when I’ve paid upfront what are the extras that you’ve put on?

@Elijah06413135 Thank you for bringing this issue to our attention. We are really sorry for the inconvenience caused. We would appreciate if you could send us a DM with your WhatsApp number, email address and with other inquiry details .Thank you

@ask_sixt rented a car using Expedia for a SixT rental car. My booking wasn’t honored because I used a debit card but my money was taken. I had to subsequently make another booking using my girlfriend’s credit card. I’ve been trying for two weeks to get a refund. No morals.

@parthvij Thank you for bringing this issue to our attention. We are really sorry for the inconvenience caused. We would appreciate if you could send us a DM with your WhatsApp number, email address and with other inquiry details .Thank you

@fabazema @SixtSupport Thank you for bringing this issue to our attention. We are really sorry for the inconvenience caused. We would appreciate if you could send us a DM with your WhatsApp number, email address and with other inquiry details .Thank you

@SixtUSA @SixtSupport This is outrageous! SF Fisherman's Wharf branch changed my contract due to THEIR own error, forcing me to return the car early. Now they are charging me EXTRA for their mistake instead of refunding! Absolute scam to penalize a customer for a company's fault.

@SixtUK we rented a car in Alicante for £90 for 2 days. we only took backpacks & NEVER used the boot. @SixtUK have now taken £206.71 for a small scratch to the boot & now an EXTRA £149.36 for NO REASON!!! We’ve emailed twice but no reply. Ref no. 16554680

@beckyjfletcher Hello, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@SixtUSA tengo el contrato #9610198651 y llevo 17 horas con un carro rentado fuera de servicio con mis maletas, arruinaron un dia magico para mis hijas (iriamos a hollywood studios) y tampoco les importa que tenga que tomar un avion para regresar a mi pais? Perdi mis tiquetes

@davilaviador Hello, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

We’d love to address your concern in detail. Could you please follow us back so we can DM you

@SixtUK is it possible please for you to arrange for some human interaction? Where we ask questions and humans consider them and reply? Dealing with your customer relation's generic AI templates, that ignore everything we say, is maddening.

@The5andman Hello @The5andman, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you