Becky Fletcher

@sixtespana we rented a car in Alicante for £90 for 2 days. we only took backpacks & NEVER used the boot. @sixtespana have now taken £206.71 for a small scratch to the boot & now an EXTRA £149.36 for NO REASON!!! We’ve emailed twice but no reply. Ref no. 16554680

@SixtUK we rented a car in Alicante for £90 for 2 days. we only took backpacks & NEVER used the boot. @SixtUK have now taken £206.71 for a small scratch to the boot & now an EXTRA £149.36 for NO REASON!!! We’ve emailed twice but no reply. Ref no. 16554680

@asda My immobile Dad had a delivery booked for 23rd Dec. The app said the order was delayed. He phoned customer service who said it would be delivered. Didn’t turn up! The next morning got an email to say the order had been cancelled. No food Christmas Eve! Not happy.

@SundayBrunchC4 Joey the cavalier King Charles spaniel didn’t seem too bothered about the pets tv 🐶🥱

@VirginAtlantic Is the medicspot covid recovery certificate a valid proof/fit to fly? #COVID-19

@VirginAtlantic Thanks for your reply. I’ve read the details but it says you need a sample of proof. What does this mean?

@beckyjfletcher Hi Becky! You will need a proof of recovery -all the details can be found here -virg.in/4Bya?lpconnect… ^Abi

@VirginAtlantic We are flying to Vegas on Wednesday morning but we have just recovered from covid (positive on 26th Jan). Can we use the positive PCR email as proof instead of a lateral flow test?

@MadameMinge I thought the same thing 😱

Jesus, you can see her growler through those pants! #thismorning

@RayRaylfc @O2 Did you receive the phone too? My dad did! How stupid is that.

@beckyjfletcher @O2 Yeah someone has use my name and address and set up a o2 in my name now I'm getting letters about I owe them money and that action will be taken against me so I called them and I'm still waiting for them to sort it out

My dad has been a victim of identity fraud. He received a phone that was taken out in his name & address but hasn’t done it himself. Spoke to O2 5 times to talk to the fraud team but no one has gotten back to him & now they are sending threatening letters for payment! #fraud @O2

@RayRaylfc @O2 My dad got a call from them today to sort it out so at least sending a message here has helped. Have got in touch with you on here?

@O2 Thank you for this. My dad has messaged you via Facebook at 22:14. I hope you can get this resolved.

@beckyjfletcher We're sorry to hear that, and we appreciate how frustrating this must have been, Becky. In regards to the fraud, please ask your dad to message us via Facebook and we'll take a closer look into this for him.

@O2 He doesn’t have Twitter but does have Facebook. Should he send a private message on Facebook? I appreciate your help with this as he has had some blunt people on the end of the customer service calls.

@beckyjfletcher We're sorry to hear that, and we appreciate how worrying this must be for your dad, Becky. In order for us to chase this with the Fraud Team, can your dad message us from his own social media account if he has one? He'd just need to use your name as the reference. twitter.com/messages/compo…

@O2 He first reported the identity fraud on the 1st or 2nd February so definitely over the 10 working days.

@beckyjfletcher Okay, do you know when this matter was initially raised with the Fraud Team? The team are working and would be in touch with your dad within 10 working days.

@RayRaylfc @O2 Oh really?? He had a Barclays Bank account opened in his name & card sent to him and now and @O2 iPhone sent to him. Now he’s had 2 threatening letters from O2 asking for payment. No one is sorting this out.

@beckyjfletcher @O2 Same has happened to me but all I get is that its been pasted on to the fraud team

@O2 He’s not currently with you (but I am and have been for years). He’s called customer service 5 times they say the fraud team aren’t working due to COVID but someone will get back to him. I would appreciate your help as I worry for his health with the stress.

@beckyjfletcher We're sorry to hear that Becky, what's the latest your dad's been advised on this? Does he already have an account with us? Let us know: twitter.com/messages/compo…

My dad has been a victim of identity fraud. He received a phone that was taken out in his name & address but hasn’t done it himself. Spoke to O2 5 times to talk to the fraud team but no one has gotten back to him & now they are sending threatening letters for payment! #o2 #fraud

@a_flatline What Lorraine situation? Have I missed something?

@Jelliofficial is this you? Are you performing in New York?

@aaronpaul_8 YO! I know I'm late but I've just started watching #BreakingBad on #Netflix & I'm now an addict. LOVE IT... and you.