Smacksalad

Had my disability assistance cancelled again today, 7th time now. All I want to be able to do is travel on your service. @EastMidRailway

Considering disabled patients are allowed to consume meds anywhere, and @EastMidRailway keep telling us we're illegal, lets have a meet up in one of their train stations. That what people do isnt it? They meet at train stations.

@PassAssistance @EastMidRailway just had my passenger assistance completely cancelled for the seventh time. Why? The BTP are telling you this is wrong, why do you think you're above the law?

@EastMidRailway @ChutHubTm_ Am I gonna get this reply today?

@SmacksaladYT @ChutHubTm_ Good Morning, we are currently replying to your DM. ^KS

@EastMidRailway @ChutHubTm_ My assistance was enabled this morning without any feedback from yourselves at all. After 2 years of discrimination. Can I get a statement please about why this has now been enabled and how I apply for compensation for the stress

Quick hash update: Stock hasnt arrived at Cedarwood yet, Im to call back on Friday.

@EastMidRailway Back on hold to your staff. You've got till the end of today to start making this right or I organise a meet up of disabled people at your stations.

@CClan72274 As i already told you today, you have blocked the DM's with me because your staff were nothing but rude and vile. DM me if you want too

@EastMidRailway @ChutHubTm_ Just called your passenger assistance line and had ELAINE argue everything with me again and hang up. She was aggressive and rude as soon as she read my assistance request. Why is your company full of discrimination and stigma? RETRAIN YOUR STAFF

@CClan72274 I did this yesterday and your staff told me to go to court instead, they wouldnt help a person with difficulties using the phone, mocked me and made me feel like absolute crap then you LOCKED THE CHAT

@SmacksaladYT We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. We would certainly like to look into this further. May we kindly follow us back so we can help connect you with the team via DM. Thanks you.-HelpLine🚝🚝🚝

And a statement about the customer service representative that told me he was happy to break the law. Is he being retrained?

@EastMidRailway How about if one has been discriminated against by your company for two years, how does that get resolved? Enable my disability assistance, please.

@EastMidRailway @PassAssistance @ChutHubTm_ My disabillity assistance is now being held for ransom unless I fill in a refund and compensation form. Im not asking for either of these things. I just want the disability support. Sort this out.

@EastMidRailway YOUR STAFF -

@ChutHubTm_ What was the point in that? You wont help unless you get my phone number and whatsapp. What kind of disability help is this? You've got my details, you've got the records. Enable my disability assistance NOW

@ChutHubTm_ I've already spoken to your representatives on the phone. They told me they're happy to break the law. Any comment?

@SmacksaladYT "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @SmacksaladYT

@EastMidRailway @PassAssistance Still not had my disability assistance ok'd after its been cancelled SIX TIMES in a row now. Would it help if I release the whole call of your staff discriminating and breaking the law? Do I need to call the BTP on you again?

@EastMidRailway Every other train company was fine with this btw. All of them. Just you lot in the offices. All the staff on the ground were great. You lot in the offices let everyone else down. Ablism at its worst.

@EastMidRailway Why would you delete my disabililty assistance 6x but request your staff "Keep an eye on me"? This would be pointed personal discrimination. I used my medical device and cannabis all the way thru your stations and on your trains btw. @MedBudUK @PatientsCannUK

@EastMidRailway Is this how you train your staff to deal with disabled people and keep up to date with changing disability laws?