Client Support Hub~Tm

@Nik_McD "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @Nik_McD

Dear @EastMidRailway @EMRUpdate, I am sat on one of your awful trains, waiting indefinitely outside Leicester, because (and I kid you not), it doesn’t have enough engine power to get to Leicester. I am used to your terrible service, but surely you agree that this is unacceptable?

@paulusher_edu Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. @paulusher_edu

@Shoss Every year I go up something is delayed or cancelled @EastMidRailway - shambles

Train to Manchester cancelled this morning. I have just worked out it would be cheaper for me to book a flight from Stansted to Ibiza and then Ibiza to Manchester on the day than it would be to re-book a train from Norwich to Manchester. £109 compared to £122.

@ruth___croft "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @ruth___croft

@EastMidRailway hi, what’s going on with the 16:39 train from Lincoln to Crewe? I thought all services were resumed but it’s still delayed. Thanks!

@AnnaEll06605627 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @AnnaEll06605627

@EastMidRailway need to speak to someone about assistance but not taking calls ! - train delayed by 10 mins , panicking wont make my derby to lincoln train . help

@Laura_Caldwell1 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @Laura_Caldwell1

Hi @EastMidRailway - I’ve sent you a DM please can you kindly help

@Harriso76232245 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @Harriso76232245

@EastMidRailway I don’t care about the delay repay, I care that I’ve been late to work both today and yesterday because your services being delayed/cancelled - what am I going to tell my boss?

@EastMidRailway I’m supposed to be on 1H36 1414½ KET to STP. Is this still running as Realtime is showing it hasn’t started its journey yet

@SmacksaladYT "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @SmacksaladYT

@EastMidRailway @PassAssistance Still not had my disability assistance ok'd after its been cancelled SIX TIMES in a row now. Would it help if I release the whole call of your staff discriminating and breaking the law? Do I need to call the BTP on you again?

@PikaSaz "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @PikaSaz

At the risk of offending some other internet stranger @EastMidRailway packed train with no windows or ac. Whhhhhyyyy

@0sc4rVlogs Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. @0sc4rVlogs

@EastMidRailway having a problem with delay repay. Your site isn’t able to acknowledge the fact that I was over an hour late because my connecting train didn’t stop at grantham, and still thinks it stopped there, hence it thinking i was less than an hour late? Advice please? TIA

@Nickolai_85 Hello, we are truly sorry for the trouble you encountered. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. @Nickolai_85

@Nickolai_85 Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. @Nickolai_85

@EastMidRailway me and a colleague are on your 17:05 from STP to EMD and the ceiling is leaking all over us!

@biggeorge22 Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you.

@ChutHubTm_ why is the 17:47 from St Pancras only 4 coaches?

@sirdanielmeyer Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @sirdanielmeyer

@EastMidRailway And now the train has just been sat, adding to the delay, and not only do you not think you should reply to a complaint from a paying customer, but nobody thinks it’s appropriate to update us on the train either? Ridiculous.

@EastMidRailway The delay is already touching 40 minutes - why can’t you be honest instead of taking your customers, who pay extortionate amounts already for a shoddily run service, as idiots? Don’t patronise me with an apology - if you were sorry this wouldn’t happen daily.

@biggeorge22 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @biggeorge22

@EastMidRailway here’s a thought but when the train is delayed by like 20 mins maybe it might be a good idea to teach the conductors on the train how to explain why the train is so bloody late?!! Literally sitting there for an ages and not a word said!! Joke of a rail company

@xcharlyrx "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @xcharlyrx

@EastMidRailway Hi EMR - I’ve lost my Green Stanley cup this evening. It is either in the waiting room on platform 5B at Derby or in the middle coach of the 18:49 out of Derby toward Matlock (train 201). I’d be so grateful if you could keep a look out as it was a present 😔

@Garythegrump Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. @Garythegrump

@EastMidRailway No seats, even in First Class, on the 10:57 from MHR to STP. Why can’t you operate seat reservations? Or even better, trains that are the right size? Your service continues to be a disgrace.

@chris_white_101 Hi , we're sorry to hear this. This isn't the experience we aim to provide when doing business with us Please send us the following; @chris_white_101 - Name: - Phone Number: - Email: - Best time to contact:

@EastMidRailway are just removing trains (such as the 15:44) from the board at St Pancras and with no updates for customers. Sometimes in these situations they handle the comms so well. Today it is embarrassing and leaving a lot of people confused and angry… useless.

@beta_meta_hello "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @beta_meta_hello

@EastMidRailway Thank you. It appears this service is now nearly 1 hour delayed. What happens if it causes me to miss my Eurostar connection to Brussels this evening?

@EastMidRailway Hello EMR. I’m due to catch the 16:26 from Derby to St Pancras. With the issues happening this morning, will this service be running and on time, do you know? I am catching the Eurostar at the other end. Thanks

@Kev1n1986 Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. @Kev1n1986

@EastMidRailway @EastMidRailway This has triggered an anxiety attack. I did attempt to buy a ticket — the queue at Sheffield was too long and inaccessible to me as a disabled person. That's exactly the scenario NRCoC 6.1.4 exists for. I should not have to fight for this every time I travel.

@EastMidRailway your TM on 1F32 today made a discriminatory comment, attempted to refuse me travel, and threatened a penalty fare — I'm a disabled passenger, ticket machines aren't accessible to me, and NRCoC 6.1.4 protects my right to board. This is the second incident in a week

@dsu854 Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. @dsu854

@EastMidRailway I have to say this has to be the worst train service in the country. Every trip I've made to London this year has ended up with a significant delay. Trains are virtually always late, breakdown, get shortened all for £163 a time!! Even the reclaim website fails.