Smarter

If you have any enquires, issue or need technical assistance please send an email to support@smarter.am or visit our Support Page smarter.am/support. Thanks. Smarter team.

@TheRealSeaShell Unfortunately, we still don't have an update from our factory.

@Smarter_AM Have you got any idea on delivery time then?

@Smarter_AM hey guys I placed an order back in May and still have not received anything, and no comms other than to say it’s delayed till July. July has been and gone, what’s happening?

@Amit_GC1 Hi Amit, I'm sorry you feel that way, but this is our process for faulty products and can be found on our website. The 30 days is a time frame guidance, and it can be less than that. smarter.am/pages/return-a… Thanks. Smarter team.

@flynndean Hi Dean, different companies are having different issues. Please DM us your email and we'll refund you, and congrants on the new car! :) Smarter team.

@Smarter_AM Your comms have (until very recently) been a kicking of the can down the road with made-up ETAs + nonchalance. I haven't had an encounter with a company through COVID that's had anything like the issues you seem to be having (I work in tech + have bought a car recently) #shambles

@Smarter_AM If I ordered an iKettle in April and you still can't give me an accurate ETA (it gets kicked down the road every month) - How viable are you as a company if you persistently fail to ship your flagship product and/or manage your supply chain? Should we be concerned?

@annamason9 Hi Anna, could you please DM us your email? Thanks. Smarter team

@Smarter_AM my coffee machine has broken for the second time. Exactly the same problem as before. I emailed a week ago but zero reply as yet- well over the 48 hrs you state.

@renanzambrin @JoanneeSw Hi Renan, We are experiencing a very high volume of tickets that we're attempting to work through as quickly as possible. But I can see that my colleague sent two emails to you today. Smarter Team

@Smarter_AM my Kettle has become faulty and have filled your online contact form out multiple times. I only got through to someone once who said turn the kettle off and on again which didn’t resolve the problem

@CxDaryn We're working to fix it and offer better integration. 🙂Thanks. Smarter Team

@Smarter_AM Strangely enough, the word “instability” isn’t mentioned in your marketing material when you claim “Alexa integration”. 🧐 Customers need to buy one and THEN find out for themselves. Great job, guys.

Do NOT buy a @smarter_am #ikettle before reading the reviews on the Amazon Alexa app (skills section). Mostly one star. This skill is broken and rarely works. Shockingly poor quality.

@Deboyce As mentioned, we're updating our server to offer better integration with Alexa. Please note that until the work is done, some instability may happen. We'll update the customers once the issue is solved. Smarter team

@Smarter_AM Still having problems with this, not finding device or device not responsive, please fix

We would like to inform you that our engineers have resolved the Alexa issues our customers were reportedly experiencing and the Alexa skills are now live again. You might however find some instability over the next few hours while the skills get back up and running. Thanks

@smf80 Hi Martin, please send this screenshot to support@smarter.am and our Support team will assist you. Thanks. Smarter Team.

@Smarter_AM why does this keep happening please?

@datalore_tv That's odd, can you try again, please?

@Smarter_AM Problem is that it fails for the same reason if I select either UK or EU. I would have assumed EU, being based in Ireland.

@chillwchelsea Hi Chelsea, you sent it back your coffee machine on May/22, and you were advised that replacements depended on stock availability. And you're entitled to a partial refund that we offer to you. Please reply to our email and we'll issue your refund. Smarter team

@Smarter_AM nobody buy anything from this cowboy set up. Our coffee machine is in warrantee. Sent back 3 months ago - to be told that we are entitled to a replacement. But they don’t have any replacements to give us and won’t give us a refund either. Jokers.

@angelagnello21 @paulcarney1970 Your first contact with us was on May 6th making the waiting time 3 to 4 months. I can see my colleague replied to Paul this morning. Please reply to her email and we'll proceed with your request. Have a lovely day :) Smarter team.

@Smarter_AM is there any chance you could answer my e-mails or WhatsApp messages please?.... I would like my problem sorting out..thanks!

@ArborealFirecat Hello there! For now, we don't offer integration with Home Assistant with the 3rd gen. Please DM us with your email and we'll get in touch once we have an update. Thanks Smarter Team

Hey @Smarter_AM! 👋 Looking for a new kettle that integrates with Home Assistant. Can you confirm if the 3rd gen has some sort of local API / communication method like the 2nd gen? Thanks!

@TechNLogic Hi, Can you please DM us your email? We'll have a look and come back to you as soon as possible.