Snip
1.5K posts

Snip
@SnipUI
Product designer for complex, data-heavy products. Turning chaos into clarity.



Most Voice AI calls still assume one caller and one assistant. That breaks the moment a real workflow needs another human in the loop. Like when a customer needs a specialist. A rep needs an SE. Two people need to agree on a time before anything gets booked. You could wire this together with call control, webhooks, conference logic, STT, speaker tracking, and post-call workflows. But then the hard part becomes invisible: - Who is speaking? - Are they talking to the assistant, or to each other? - Should the assistant answer, or stay quiet? - Can it still run tools while the humans sort things out? We just shipped native multi-participant voice calls for Telnyx AI Assistants. The assistant can invite another participant into a live call, keep speaker identity attached to the conversation, and keep using its configured tools while the call is happening. Using Skip Turn, when two humans are talking to each other, the assistant can stay quiet for that turn. Then when someone addresses it again, it can come back in, summarize, book the meeting, update a CRM, or take the next configured action. Voice AI is moving from answering calls to coordinating live work. Multi-participant voice calls are now live for Telnyx AI Assistants. Read more about it here: dub.sh/GHmDgV7

wait you can send an SMS from your Bolt app and let customers reply back?! this walkthrough sets up Telnyx, buys a number, and establishes instant, two-way SMS messaging with customers.

Fridays are for fixing stuff 🫡 Personal portfolio agent ready now





















