Sanjay Dutta

@bouyguestelecom J'ai passé une commande n°663673268 pour la B-Box le 26 octobre et j'ai même demandé à changer ma carte SIM 2 pour Bouygtel. Le 04 novembre j'ai annulé la commande B-Box et j'ai même changé d'opérateur de carte sim le 10 novembre. pourquoi suis-je facturé

@cromaretail @cromaretail Order : S0A708375457766 Insufficient cooling and water condensation. Since then, 4/5 separate repair have been carried out by Croma. Having used refrigerators for over three decades, this has been the worst product and customer service. FULL REFUND.

@cromaretail today's condensation problem photo for your records this is the situation after several repairs. Croma technicians claims this to be normal. Kindly initiate the replacement process ASAP

@cromaretail @cromaretail this is today's photo and replacement is required ASAP without which I would be forced to initiate further legal escalations. We received a call today from 017303340061 for replacing the refrigerator can you please enquire and update

@cromaretail @cromaretail do you think we have so much of time that we are continuing to follow up with you? The refrigerator is still showing condensation and water accumulation problem refer the attached photo and that too after six to seven repairs hence the refrigerator needs replacement

@cromaretail @cromaretail I need a clear resolution date without this it is extremely difficult

@SnjDutta03 We can see the urgency here and how important this is right now, Sanjay. This has been taken up with the team on priority for immediate attention, please allow us a little time and we will share a clear update with you shortly. - Praj

@cromaretail @cromaretail can someone quickly intervene to process the replacement order to the local store so that we can get the product replaced with another brand refrigerator.

@cromaretail @cromaretail status 16 June 2026 - water condensation leading to vegetables getting spoiled. This problem persists even after 5 repair attempts whereaslocal Croma store technician who visited us again on 07 June post escalation submitted "no problem report" refer attached

@cromaretail @cromaretail please get in touch with the local Croma store for having the entire history about the purchased product and the number of times they have repaired it. Post Office, 237, Grand Trunk Rd, Mahesh, Mahesh Colony, Serampore, Hooghly, West Bengal 712202, India

@SnjDutta03 We are closely following up on the matter and will share an update with you as soon as we receive further information. Also, for your privacy and data security, we request you to please delete the post as it contains your contact number. - Sal (2/2)

Several repair already performed by Croma technicians but the problem persists

@cromaretail none of your customer support escalation matrix Level 1 to 3 is of any help and they don't even bother to respond to email requests. What's the point in having them in your team? Reduce unnecessary people within your team and focus on customer service and support

@bouyguestelecom J'ai appelé Bouygtel pour confirmer quand je vais recevoir l'étiquette de retour pour le renvoi des cartons, à ce jour je n'ai rien reçu. Et, je peux voir 2 factures d'une valeur de 79€ et 69€ qui vont être déduites le 16 Décembre.

@bouyguestelecom J'ai passé une commande n°663673268 pour la B-Box le 26 octobre et j'ai même demandé à changer ma carte SIM 2 pour Bouygtel. Le 04 novembre j'ai annulé la commande B-Box et j'ai même changé d'opérateur de carte sim le 10 novembre. pourquoi suis-je facturé