Social Energy

@mabpowell Hi Matthew, the National Gird energy saving sessions are a trial. If the trial is successful and is something that looks to be permanently implemented we will work with the National Grid with our customers systems performing in Grid Balancing. Many Thanks, Sarah.

@SocialEnergyUK Please can you stop UK SE PV systems charging batteries during #SavingSession ?

@Bexj78 Hi Bexter, supply@social.energy is no longer an active inbox, the best one to use going forward is support@social.energy. If you can email over the details we can get your query looked into asap. Best Wishes, Sarah

@SocialEnergyUK hello, I’m trying to email you about getting my late father’s property reconnected to your system. We have everything in place now, but need some instructions. Getting a bounce back message on the supply@ email address. Please can you help?

@scyian Hi Emma, We get back to all customers within 3 working days at the moment so if he emailed over the weekend we will be in touch soon but if you can DM me with your husbands details I can pick it up now. Thanks, Stevie

@SpiderPg Hi Jason, what email was it that your father has been emailing? If you can drop me a DM with both of your email addresses I can look into this further for you. Our email address is support@social.energy. Thanks, Stevie

@SocialEnergyUK My father has been contacting you via email about the app, and now his and mine emails are getting send back to us. What is going on????

@MrAHarrisonCS Hi there, if you drop us an email at support@social.energy with a screenshot of what you're refering to, we can pass on your feedback. Thanks, Stevie

@Axelrose1993 Great news!

@SocialEnergyUK Morning can you explain why on the app I have it states my house is using 1700 Kw even tho I turn the mains off. My house is eco and I never use anymore than 600kw max I’ve noticed this over the last two weeks. Also my battery seems to not be fully charged

@Axelrose1993 Hi Garry, I think there is some confusion here about the figures you are seeing on the app - this is shown in Watts and not kWh but if you can DM me your details and the time frame you are refering too, I expect you were balancing the grid which we pay you for :)

@drsm79 We are still here to pay you for grid services you provide! You will be billed for energy that is measured through your electricity meter but our credits always cover any excess import your property didn't need. DM me your details and I'll email you with some more info :)

@SocialEnergyUK how does grid services work now you no longer provide our electricity? Are we billed by our new provider for what comes in to the battery?

@Louise1960 Hi there, sorry to hear you're struggling to get through to the customer service team. Please DM us with your account details so I can look into this for you. Thanks,

Australia is paving the way for the use of renewable energy. Our customers are part of this change. You don't just switch energy, you change it. energymagazine.com.au/2021-breaks-re…

@DeanNGrass Hi Dean, I think there has been some confusion about the credits you get from us - we are not a SEG provider, so this is not for your exported energy but we will drop you an email with some more information if you can DM us your account details. Thanks,

@SocialEnergyUK what is the point? Id prefer not to send any electric back to the grid and use it myself. Not bad considering electricity prices have gone up, and for some reason my electric going back to the grid has gone down. #pureshitesystem

@Isle_of_Wight Once you have confirmed your email address and set up your preferred password you will then be able to use the log in button going forward. I hope that helps but please let us know if you're having any issues. Thanks, Stevie

@SocialEnergyUK Hi, I’m trying login to the app, but it isn’t finding my existing account? Can you help?

@Isle_of_Wight Hi there, if you trying to log into the new app - you will need to make sure you are clicking on the 'sign up' option to begin with so that you can confirm your email address and set up a new password.

@Fairy3200 @ProjectSolarBE Hi Claire, I am sorry to hear your inverter is broken. SE are able to help with any SE Hub issues but an inverter fault will need to be explored by your installer. I will be reviewing your account today and will be back in touch with our findings. Thanks, Stevie

@ProjectSolarBE An independent engineer has confirmed today our inverter is BROKEN. We have been telling you and @SocialEnergyUK that something was wrong since 2020!! You did not listen and this has cost us financially. Shocking. Go elsewhere if you are considering solar.

@shinobi_brian Hi Brian, I have had a look at it appears the system is still disconnected. I have sent over the contact information for your installer on a previous email but please let me know if you need me to send it again. Thanks, Stevie

@SocialEnergyUK Hi, it turns out that the middle switch on the main Social Energy unit had tripped. I’ve pushed it back to it’s standard position so I am hoping that the system will connect again today. Please could you let me know if it does, so far it hasn’t

@SocialEnergyUK Please could you advise how I will be able to monitor battery charge, usage and health, now that you’re no longer trading? I can use my MyEnergi equipment for some of this but not the specifics of the battery health, etc

@shinobi_brian Thanks Brian, your security settings may be stopping the data being sent to us. I will reply on our email with some setting changes you can make but If it doesn't make a difference - contact your installer who will be able to send an engineer out to the property!

@SocialEnergyUK Hi, this is the TP link I have

@shinobi_brian Thanks for that Brian, as I asked in my previous email can I ask who your internet provider is, as their security settings might be stopping the system from sending us the information needed on the app. Thanks, Stevie

@shinobi_brian Hi Brian, I have replied to your email on 4th April - are you able to get back to me with some further information so I can look into the connectivity for you. It still looks as though your system isn't connected to the internet. Thanks, Social Energy

We didn't realise just how much of an impact our Co-Founder @Julwiley would have on the government. 🤭😉 But here we are... Zero VAT on solar panels for the next five years. 👏 We're so excited by what this change means for the solar market. #watchthisspace

For the next five years, homeowners having energy saving materials like solar panels, heat pumps, or insulation installed will pay zero VAT. The relief used to be more generous but the European Courts of Justice required us to restrict its eligibility.