Sophos Home

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[Sophos Home Release] Sophos Home Mac Endpoint v10.11.5 release has completed! More info here: support.home.sophos.com/hc/en-us/artic… Thanks! ^Sb

[Sophos Home Release] Sophos Home Windows Endpoint v2024.3.3 has started rolling out! More info here: support.home.sophos.com/hc/en-us/artic… Thanks! ^Sb

ISSUE FIXED -

⚠️SophosAdvisory: Sophos Home customers may not be able to log in to their Dashboard. See: soph.so/84x5va for the latest updates. #SOPHOSADVISORY^sb

[Sophos Home Release] Sophos Home Mac Endpoint v10.11.4 has started rolling out! More info here: support.home.sophos.com/hc/en-us/artic… Thanks! ^Sb

[Sophos Home Release] Sophos Home Windows Endpoint v2024.3 will be deployed July 17th-24th, 2025 More info here: support.home.sophos.com/hc/en-us/artic… Thanks! ^Sb

[Sophos Home Release] Sophos Home Mac Endpoint v10.10.4 has been deployed to all customers. More info here: support.home.sophos.com/hc/en-us/artic… Thanks! ^Sb

@SophosSupport @achskomara @Sophos @achskomara If you are experiencing issues related to Sophos Home, please provide us with your email address so we can create a ticket and directly reach out to assist you regarding the Sophos Home issue. VV

@achskomara @Sophos Hi, upon checking. For issues related to @SophosHome, kindly contact them directly via soph.so/ContactSophosH… so that they can assist you. ^EV

@Sophos I can't login or reset my password. You don't have email support? C'mon

[Sophos Home Release] Sophos Home Mac Endpoint v10.10.3 has been deployed to all customers. More info here: support.home.sophos.com/hc/en-us/artic… Thanks! ^Sb

[Sophos Home Release] Mac release v10.9.5 has been deployed to all customers. Users will see a Welcome to Sophos popup when the update takes place. More info here: support.home.sophos.com/hc/en-us/artic… Thanks! ^Sb

@mrdhruvjoshi @Sophos @SophosMEA Thank we will  be replying to your Email momentarily, Thanks for your patience. ^KP

@SophosSupport @Sophos @SophosHome @SophosMEA

@mrdhruvjoshi @Sophos @SophosMEA I think It will be best if we open a ticket for you and continue over email. If you want to DM me your email address, I can open a ticket for you.

@mrdhruvjoshi @Sophos @SophosMEA Can you provide the specific error message you are getting while trying to install? If you do have a partial install on the machine, and you do not have access to the Sophos Home UI, then you would need to manually disable tamper protection then run Sophos Zap to uninstall. He...

@mrdhruvjoshi @SophosSupport @Sophos @SophosMEA I am unaware of any error message from us like this. Is it a Windows error message or is it coming from us? Are you sure its currently installed? I thought the installation failed, why are you trying to uninstall? What error message do you receive when trying to install? What ...

@mrdhruvjoshi @SophosSupport @Sophos @SophosMEA Are you on MacOS or Windows? What error messages are you getting?

@mrdhruvjoshi @SophosSupport @Sophos @SophosMEA I'm sorry to here that. Did you create a Sophos Home account? If you can create a support ticket we should be able to help you resolve this. We have a article that goes over how to submit a ticket to us here support.home.sophos.com/hc/en-us/artic…

@mrdhruvjoshi @SophosSupport @Sophos @SophosMEA Hello, did you have any questions for us? We would be happy to help if you did.

@SophosSupport @EvanHines1 @EvenHines1  Hi Evan Sorry if you to hear if there was some delay. Our support hours are Monday to Friday between 8:00 AM to 8:00 PM Eastern Standard Time.  A new response will be in your email on ticket  #120970. Thank you!

@EvanHines1 Hello Evan, Thank you for your tweet, and we apologize for the inconvenience this has caused. Regarding account-related Issues, I would suggest you reach out to our Customer Care team, as they handle this. Adding @SophosHome to this thread. ^GS

@SophosSupport thanks for nothing you guys are absolutely worthless.

@SophosSupport @EvanHines1 @EvanHines  Hello Evan, We will send you a response to your email on ticket #  #120970 in a few minutes.   Please look for a reply there.

@EvanHines1 Hello Evan, Have you reached out to our @SophosHome, as mentioned in your previous post? They advise you to them reach out if you have more questions. ^GS

Still no support from @SophosSupport been 4 days. Poor documentation and they can't even figure out their own platform.

@SophosSupport @EvanHines1 Hi Evan, please DM us your account so we can check if review the status and make sure it's in good standing. Thanks, - AX