Sophos Support

@iseewithmybrain @Sophos Hello, we don't have any DM from you ^EO

@Sophos @SophosSupport @SophosSupport please check your DM

@Sophos good day. Is your support page on X active? I wanted to get in touch with them, but they haven't posted sincd January

@citizenpsych Thank you for the information about the product you’re using. I am looping @SophosHome so they can assist you with this, additionally feel free to reach out ot them directly via DM ^EO

Sohos Home Premium. I tried to eject the old version, now I cannot get rid of it, to install the new.I have a failed ticket trying to deal with it, now I've been 5-6 seeks without protection, & waiting for it before installing a new computer

@citizenpsych Hi, Thank you for reaching out. Kindly verify and DM which Sophos Product you’re referring to. ^EV

@SophosSupport I paid for Sophos a month ago, but I am unable to implement it so far. Where do I go to support to do so?

@richardjhobbs Hello Thank you for reaching out to us. We apologize for the inconvenience this has caused. Our sample submission portal has a 3-5 working-day processing time for a request. You may try checking the status of the link after 5 days maximum and get back to us for the status. ^GS

@SophosSupport submitted a reclassification request by email to samples@... 3 days ago. No response yet. Please check and advise. DM if more needed

@DanLewisFW Thank you, Daniel, for your confirmation. We're glad to hear that things have been sorted out already. Have a good day ahead :) ^GS

@SophosSupport I did and they have already replied and removed it from the malware list as it has none. Thanks!

@SophosSupport You have a clients site listed as having malware, the site has been completely removed and new site installed with tons of security, how do we get you to review the site? We have an old URL but it does not work. secure2.sophos.com/en-us/support/… so I am asking for the current one.

@DanLewisFW Once you're inside the link I shared, you just have to fill in the tabs with (*) and share the details asked. In the comment, share the description of the site as well as the category you wish to move the website to. Those are the only requirements in order to submit. ^GS

@SophosSupport It gives me a lot of options that I am unsure of like Sophos web appliance or Cyberoam UTM any chance you can give me a hint as to which one i should choose? Or am I somehow in the wrong place?

@Name__Groove Hi, thank you for reaching out to Sophos Support. You may follow the following for URL Reassessment. soph.so/8m6xl0 ^EV

@SophosSupport I tried to send a DM re a false positive, can you please DM me or open DMs (Not sure why it won't send)

🏆 We are happy to announce the Top #SophosCommunity Contributors of CY25 Q4. Congratulations and thank you for your valuable contributions! 🏆 Learn more about our top contributors: soph.so/yyznw3

@yrf2012 @Google Hi there, to reach out to Support please call our hotline number closer to your region docs.sophos.com/support/help/e… ^EO

@SophosSupport Impossible de joindre le support, ma connexion avec SSO @Google ne fonctionne pas. On paie une fortune du matériel Sophos, et il n'y a pas de support ?

@bits4meee @felixrieseberg @SophosXOps @Sophos Hello there, the team is working on adding the AI Category to web control. In the meantime, feel free to DM us the name of the application and which Sophos solution you’re using ^EO

@felixrieseberg @SophosXOps @Sophos can we get this on the app block list? You guys need an AI category ASAP

Today, we’re releasing a feature that allows Claude to control your computer: Mouse, keyboard, and screen, giving it the ability to use any app. I believe this is especially useful if used with Dispatch, which allows you to remotely control Claude on your computer while you’re away.

@JackarapKirui Hello there, for support assistance, reach out to our Support Team via our hotline number or by creating a case in our Support Portal docs.sophos.com/support/help/e… ^EO

@SophosSupport Kindly help check why our sophos XGS430 FIREWALL KEEPS FREEZING AND SO OFTEN DROPS CONNECTION THE SERIAL NUMBER IS as attached

@alssah Thank you for your response, Aside from totaly disabling the Tamper protection password to all of your devices in sophos central, there's no option to set or get one-time password for it, this is due to the security measures built-in to our sophos central and it's manage devices.

@SophosSupport Thanks for the link, but I'm already aware of the outage. My server is malfunctioning because I can't add necessary exclusions. Is there any way to get a one-time bypass code for Tamper Protection locally

@SophosSupport, I'm locked out of Central Admin due to the UAE region outage. I need to disable Tamper Protection on my Windows Server for urgent changes, but I can't get the password. Community portal is also down for me. Any official workaround? Thanks.

@dapatrick87 @Njarejr Hello Patrick, if you are experiencing issues accessing the Support Portal, reach out to our Customer Care team via our phone number, so the can assist you #__tabbed_1_3" target="_blank" rel="nofollow noopener">docs.sophos.com/support/help/e… Or if you are located in the UAE region, take a look at support.sophos.com/support/s/arti… ^EO

@SophosSupport @Njarejr We can't log you in because of an issue with single sign on. Contact your Salesforce admin for help. - Login on support.sophos.com not possible.

@SophosSupport i have a fw email update request I cannot access my support portal too

🏆 We are happy to announce the Top #SophosCommunity Contributors of CY25 Q4. Congratulations and thank you for your valuable contributions! 🏆 Learn more about our top contributors: soph.so/yyznw3

Ensure reliable mail flow while maximizing control across all your WAN interfaces. Check out our guide: soph.so/wl3rs8

Learn how to create and manage switch stacks in #SophosCentral. In this #SophosTechvids release, discover how grouping switches into a single unit simplifies device management and makes it more efficient. Watch here: soph.so/m7wqp5

Learn about #SophosFirewallHome. How it works, what is includes, and how it differs from the full version. Start here 👉 soph.so/8ka2t0