Sophos Support

@bits4meee @felixrieseberg @SophosXOps @Sophos Hello there, the team is working on adding the AI Category to web control. In the meantime, feel free to DM us the name of the application and which Sophos solution you’re using ^EO

@felixrieseberg @SophosXOps @Sophos can we get this on the app block list? You guys need an AI category ASAP

Today, we’re releasing a feature that allows Claude to control your computer: Mouse, keyboard, and screen, giving it the ability to use any app. I believe this is especially useful if used with Dispatch, which allows you to remotely control Claude on your computer while you’re away.

@JackarapKirui Hello there, for support assistance, reach out to our Support Team via our hotline number or by creating a case in our Support Portal docs.sophos.com/support/help/e… ^EO

@SophosSupport Kindly help check why our sophos XGS430 FIREWALL KEEPS FREEZING AND SO OFTEN DROPS CONNECTION THE SERIAL NUMBER IS as attached

@alssah Thank you for your response, Aside from totaly disabling the Tamper protection password to all of your devices in sophos central, there's no option to set or get one-time password for it, this is due to the security measures built-in to our sophos central and it's manage devices.

@SophosSupport Thanks for the link, but I'm already aware of the outage. My server is malfunctioning because I can't add necessary exclusions. Is there any way to get a one-time bypass code for Tamper Protection locally

@SophosSupport, I'm locked out of Central Admin due to the UAE region outage. I need to disable Tamper Protection on my Windows Server for urgent changes, but I can't get the password. Community portal is also down for me. Any official workaround? Thanks.

@dapatrick87 @Njarejr Hello Patrick, if you are experiencing issues accessing the Support Portal, reach out to our Customer Care team via our phone number, so the can assist you #__tabbed_1_3" target="_blank" rel="nofollow noopener">docs.sophos.com/support/help/e… Or if you are located in the UAE region, take a look at support.sophos.com/support/s/arti… ^EO

@SophosSupport @Njarejr We can't log you in because of an issue with single sign on. Contact your Salesforce admin for help. - Login on support.sophos.com not possible.

@SophosSupport i have a fw email update request I cannot access my support portal too

🏆 We are happy to announce the Top #SophosCommunity Contributors of CY25 Q4. Congratulations and thank you for your valuable contributions! 🏆 Learn more about our top contributors: soph.so/yyznw3

🏆 We are happy to announce the Top #SophosCommunity Contributors of CY25 Q4. Congratulations and thank you for your valuable contributions! 🏆 Learn more about our top contributors: soph.so/yyznw3

Ensure reliable mail flow while maximizing control across all your WAN interfaces. Check out our guide: soph.so/wl3rs8

Learn how to create and manage switch stacks in #SophosCentral. In this #SophosTechvids release, discover how grouping switches into a single unit simplifies device management and makes it more efficient. Watch here: soph.so/m7wqp5

Learn about #SophosFirewallHome. How it works, what is includes, and how it differs from the full version. Start here 👉 soph.so/8ka2t0

"Failures are okay if you fail quickly and learn from them. The best ideas are usually the result of something that went wrong." Read more about Remi's career advice in the latest #SophosCommunity Staff Spotlight. 🔗 soph.so/hyt6rm

Policy-based is old school. Route-based is built for today's networks. Here's the difference ➡️ soph.so/uej0sk

Deploying VPN with Entra ID SSO? Ensure your setup meets all the key requirements before going live. Check them out here 👉 soph.so/mredfn

📩 ICYMI: Here are some of the highlights in the #SophosCommunity in December. Read more here: soph.so/ljdth0

Learn how to create and manage switch stacks in #SophosCentral. In this #SophosTechvids release, discover how grouping switches into a single unit simplifies device management and makes it more efficient. Watch here: soph.so/m7wqp5

🏆 We are happy to announce the Top #SophosCommunity Contributors of CY25 Q4. Congratulations and thank you for your valuable contributions! 🏆 Learn more about our top contributors: soph.so/yyznw3

"I really enjoy helping people, so knowing that my team creates content to empower our customers... brings immense satisfaction." In the latest Staff Spotlight, Remi from the #SophosSupport team shares what he enjoys most about his role. Read more: soph.so/hyt6rm

Take a closer look at the Firewall Health Check feature in #SophosFirewall v22. 🔍 Discover how to optimize your firewall configuration for enhanced performance and security in this #SophosTechvids video. Watch here: soph.so/ytqv84

Ensure reliable mail flow while maximizing control across all your WAN interfaces. Check out our guide: soph.so/wl3rs8