Sorry As A Service

@pipedrive sharing their experience using Sorry as a Service. #CustomerExperience #CustomerService

🛠Tuesday Tools🛠 Express your human side with @SorryAsAService A platform that allows companies to minimize any damage from a faux-pas, by making #customers happy with physical delights It's already used by #companies like Transferwise 👉 snip.ly/ygetii

Let's be honest - who wants to receive email for Christmas? #trysorryasaservice

[COUNTDOWN - 10 DAYS] Come join @eamonncarey and me for the 3 month July-October @techstars London program. Applications close on Sunday, April 7th and you can apply directly here f6s.com/londonaccelera… or DM me. #TSLondon /1

Last week we visited one of our favorite customers - @DPD_UK ! We were amazed how innovative and customer centric can be such a huge company. Absolutely inspired!

@joshelman @justmadhu Hi @justmadhu and @joshelman - are you looking for us? We have been delivering corporate apologies to some of the biggest companies in the world for quite some time now ;)

@heatherdowie We do hope you can enjoy the biscuit! Wishing you the very best. Sabine from @SorryAsAService

@heatherdowie Hi @heatherdowie! Here are the ingredients: Biscuit: Plain flour, Eggs, Unsalted butter, Sugar, Golden syrup, Salt, Vanilla bean paste. Icing: Icing Sugar, Meringue powder, Cream of tartar, Vanilla extract, Edible sugar sheet, Food colouring (may include E124, E133, E104, E151)

This month we reached a major milestone - 50 000 people all around the world has received "sorries" and "thank you's" through Sorry as a Service! #50000smiles

Customer service done right.

You love your customers, don't you? Why not send some love to the most loyal folks with love Emoji biscuit or mouth-watering chocolate box? Valentine's day is coming after all. sorryasaservice.com/lookbook/

If there's something you need to do, but struggle to get started, try this technique: 1. Identify where you have to get started 2. Count to 3 3. Start Sounds like the most silly thing ever, but it works! #MondayMotivation #CustomerService #CustomerRetention

Always treat the customer better than how you would like to be treated! #ThursdayWisdom #CustomerService #CustomerRetention #CustomerExperience

Exceeding expectations work in every aspect of business. If you're in a position where you get to set the expectations, it's even easier to exceed them #CustomerService #CustomerSatisfaction #CustomerRetention #CustomerExperience

Whatever your task is, doesn't matter if it's too big or difficult to comprehend, just start! It's the only way you'll get it done! #MondayMotivation #CustomerService #CustomerRetention #CustomerExperience

How are you supposed to improve when you don't keep track of your performance?! #ThursdayThouhts #CustomerService #CustomerExperience #CustomerRetention

Kudos to all you CS agents out there keeping up the good work even when the customer is upset! #CustomerService #CustomerSuccess #TuesdayThoughts

It's not that hard. You have three choices: Start, Continue, and stop. Stop overthinking it! #MondayMotivation

If you're at work, give your customer that #FridayFeeling ! #CustomerService #CustomerRetention #CustomerExperience

In order to get your message across in #CustomerService , you must first understand their problem in order for yourself to be understood. #CustomerRetention #CustomerExperience #friyay

Always give more than people expect. Exceed expectations, especially in #CustomerService. #ThursdayThoughts