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Voice agents are booming. And almost all of them share the same flaw. Fixing it is a real business opportunity.
Everyone's making voice agents sound human. Almost nobody's making them remember like one.
A voice agent with no memory isn't an assistant.
It's a stranger who answers the phone.
The caller called last week, gave their account number, explained the whole situation. Today they call back and the agent asks for all of it again.
In a chat you can scroll up. On a call there's no scroll. The forgetting is right there in the silence.
And you can't fix it the lazy way. Stuffing the whole history into context works on text.
On voice it adds latency to every single turn, and latency is the one thing a phone call can't hide.
Real voice memory is three problems, not one:
1. What to store, when transcription is noisy and half of what's said doesn't matter.
2. When to retrieve, fast enough that the caller never hears the pause.
3. What's still true, because the balance, the promise to pay, the last thing you told them, all of it changes between calls.
I'm building the memory layer for voice agents, so they pick up where the last call left off. Hyper personalised. No re-asking. No dead air, and latency <10ms.
Follow along if you're building voice. I'll post what works and what breaks as I build it.
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