Square Support

We're really sorry this keeps happening and don’t blame you for being frustrated, especially after we already had to fix this once. If you’re open to it, can you DM us your current app version, printer model, and a quick example of what’s not working (screenshot or photo is great)?

@SquareSupport Hey remember last week when your update screwed up my printer and then you had to fix the bug? Well guess what happened with this last update!? You guessed it!! Doesn’t work again. Definitely not updating your app anymore while we shop around other company’s systems..

Wouldn’t expect anything else from a company whose updates always send my POS system into a frenzy @Square

@runsynapslabs That sounds extremely frustrating. Can you please send us a DM so we can look up your account details and look into this for you? twitter.com/messages/compo…

@Square i have people depending on me paying them today based on the misinformation your staff, and your technology is providing. DO NOT TRUST @Square payments. I was meant to get my money yesterday! Then today and now 14th June!! Make your minds up. This effects people seriously

Totally hear you on this, and we're glad you’ve found a setup that at least makes things readable on your Cafe POS, even if it doesn’t look perfect yet. We definitely don’t want to make text any harder to read – accessibility and easy readability are really important to us. We're passing your feedback about keeping the UI text size from getting smaller (and making it easier to adjust on mobile) to our design team. If you’re up for it, can you DM us what phone and OS you’re using so we can make sure we’re looking at the right setup?

It’s taken me some time to accept this. It looks horrible, but I can read it without shuffling the reading glasses. Only my Cafe POS, I can’t do it on my phone yet. That will be the next level of acceptance. @Square can you please not make the text in the UI any smaller!

@marble Squareをご利用いただきありがとうございます！Squareでのカード決済を払い戻しした場合でも、加盟店さまが手数料分を損することはない仕様となっております。もしご不明な点がありましたら、お気軽にSquare サポートまでお問い合わせください：squ.re/info

やはりビジネス利用の宿泊予約はbookingを通してもらった方がいい。直接電話などで予約してsquareで決済してしまうと、変更やキャンセルで返金したときに、決済手数料分宿側が損をする。というわけで、日程変更につき約500円マイナス。

@GrimanLewis Please send us a DM and we'll take a further look! twitter.com/messages/compo…

@Square I try to communicate with the customer service all the ways possible , I re to deposit or get my money from my bussiness account and anyone helps me

@KodeloWeb We are sorry to hear this. That sounds truly horrible. If you're open to it, please send us a DM so we can pull up your account & case history. We would like to provide feedback to our customer support teams and see if we can get you up and running. twitter.com/messages/compo…

Disgraceful support from @Square. Spent 2 HOURS being transferred between agents for a Retail Plus issue. Had to repeat myself constantly while agents kept transferring me (7 times) And I am still stuck with the same issue. Third time this happens. Terrible support.

@HOTKOOLVICIOUS If you can send us a DM we can take a further look into this for you and determine what actions you need to take. The Square Dashboard you'll need to manage some actions on your Square account can be accessed via mobile web browsers at squareup.com .

Thanks Ryan, We took a look into it and can't find anything suspicious about the transaction. We can say that it was made in person, using the actual physical card - so it wasn't manually keyed in with the card details, the card was physically present for the transaction. So that tells you unless you recently lost your card, it was likely made by yourself or someone with access to the card. It's probably not a great move on the Merchant's part to name their business "Transportation", though we do see things like this sometimes with taxi drivers, airport transport services, private transport charters etc. Have you or anyone who might use the same card in your family/household taken a taxi or trip to/from an airport recently? Or paid for transport of some form?

@SquareSupport Thanks! Sent a DM

.@FirstTechFed @Mastercard an independent driver wildly overcharged me for a short ride because my friend and I were intoxicated. He didn't offer a receipt, now First Tech is stating they can't proceed with a fraud case for overcharging because I wasn't given a receipt. Any help?

@yoooitsryan818 Send us a DM with your payment information and we can try to look it up!

They suggested I try to resolve it with the merchant but I have no contact information for the merchant, all it says on my account is @Square *Transportation

Hi Ryan, Sorry to hear you've had a frustrating time with support. Can you let us know more about where your customers are seeing the wrong phone number. There's a few potential places you can change a phone number - let's try to narrow down where you need to change it (you may not use all the following products or tools with Square): There are several places phone numbers live in Square depending on what you're using. Here's where to check on the Square Dashboard: 1. Account security (sign-in phone): Settings → Personal Info → Sign-in & Security 2. Business profile: Settings → My Business → About 3. Each location: Settings → Locations → [your location] → Phone 4. Receipts: Settings → Payments → Receipts 5. Square Online site: Online → Edit Site (header/footer/contact) 6. Appointments booking page: Pulls from your Location settings 7. Messages/SMS: Messages → Settings (separate dedicated number) If we can narrow down where your customers are seeing the wrong number, we can help pinpoint what setting to change.

@SquareSupport I've spent 4+ hours and 3 separate calls on the phone with support trying to simply update my business number. My Customer ID # is (1849-3802-7704) Please help me get this resolved so my customers stop calling the wrong number.

@dave_001977 Feel free to send us a DM and we can look into this for you.

@SquareAU Sorry mate . Poor service … I am waiting for my first eftpos settlement since 2 weeks ..!

Behind the bar at Haven Coffee: simple tools, faster checkout, happier regulars. This is how they run the day with Square.

@HOTKOOLVICIOUS Please send us a DM and we can take a further look into this for you!

@Square I would really like to speak to an agent, no one can access the items in my store ?????

@David_W_Beck This may be one of a number of issues, including a genuine bluetooth connectivity issue or if it's an Android device, it could be the operating environment (eg if the device is rooted or has developer options turned on). If you can send us a DM we can troubleshoot further!

@Square why does your app always say this and refuse payments?

@drdetailpa We're sorry to hear about your experience. Please send us a DM if there's anything you'd like us to follow up.

@Square I was hung up on then you guys called me back and then tried to explain to me an issue that I’m not even calling about Just a horrible experience if I did that to my customers, I would be out of business within days. Unbelievable how your customer service treats customers

@GlobalRuck We're sorry to hear this. Please send us a DM and we can look at your account with you! twitter.com/messages/compo…

Hey @jack @Square, I've spent 60+ hrs trying to set up my CBD & digital shop. 30+ hrs with support & I've had better luck talking to the kindergartners across the road.Uploads are blocked & I can't direct traffic. I'm moving to Gumroad but would love a reason to stay. Fix this?

@AkoPrecious4 You can try to contact our developer support through our portal here: developer.squareup.com

@SquareSupport I didn't get any reply when I submitted my concern

Trying to integrate Square OAuth (sandbox) into my app and stuck 😅 I’m hitting a 400 error instead of the login/authorization screen. Using: connect.squareupsandbox.com/oauth2/authori…

@alexnadiger That does sound really frustrating. If you want to send us a DM with an example of the issue, we can flag it to engineering. twitter.com/messages/compo…

@SquareSupport Yeah I need your software for Square Retail updated again to fix the bug in the last update which messed up communication between your software and connected hardware. Every update disrupts something that worked perfectly. But good thing the shape of the buttons keeps changing.

@ApostleNatalie Please send us a DM so we can look at your account details with you! twitter.com/messages/compo…

@Square this is a catastrophe for food trucks @jack we do festivals on all kind of stuff private events , corporate companies,weddings, graduations. If I created an invoice inside your portal it must have been important. They have been worrying me since Monday, my headache just got worse. I sleep a lot because I need it. 😖

@Aleksender87 Please send us a DM further details.