Stella Connect by Medallia

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Stella Connect by Medallia

Stella Connect by Medallia

@StellaConnect

We are a customer feedback and quality management platform built specifically for customer service teams.

Katılım Temmuz 2009
2.1K Takip Edilen2.1K Takipçiler
Stella Connect by Medallia
Stella Connect by Medallia@StellaConnect·
.@eaze, a direct-to-consumer brand serving as the largest cannabis marketplace in California, quickly realized how Stella Connect could create a culture of visibility and recognition among the customer support team. #customerexperience #cxstrategy
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Stella Connect by Medallia
Stella Connect by Medallia@StellaConnect·
Customer service is one of the most significant differentiators between your brand and the competition — run a training program that improves agent engagement and their performance on the front lines will follow. bit.ly/32lrQ3X | #CX #customerservice
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Stella Connect by Medallia
Stella Connect by Medallia@StellaConnect·
Trust the CX leaders who deliver great experiences every day: our customers! 🙌 In the latest G2 Winter Reports, Stella Connect has been named a leader in several categories while also earning awards for implementation and user adoption all based on reviews from customers. 🏆
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Stella Connect by Medallia
Stella Connect by Medallia@StellaConnect·
New year, new customer support trends: • Negative WoM is the new norm 🗣️ • Personalization is now expected 💅 • Customer loyalty is on the decline, so don't ignore customer effort ⚙️ • Support teams are an essential brand differentiator 🤝 bit.ly/33LXGax | #CX
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Stella Connect by Medallia
Stella Connect by Medallia@StellaConnect·
KPIs such as CSAT, NPS, and CES are all critical to your brand’s success, but typically they’re quantitative customer service metrics. Customer sentiment, however, is a qualitative customer service metric. bit.ly/3yeaDn1 | #CX
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Stella Connect by Medallia
Stella Connect by Medallia@StellaConnect·
Stay ahead of the #CX curve using these best practices: • Invest in speed ⚡ • Balance efficiency with quality ⚖️ • Don't overlook personalization 🤝 • Develop a service recovery strategy 📝 • Ensure customers feel heard 👂 bit.ly/3DDMRDG | #customerexperience
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Stella Connect by Medallia
Stella Connect by Medallia@StellaConnect·
Customer service is constantly changing — here are all the data-backed trends you need to know to deliver great experiences in 2022. bit.ly/3o9OYL0 | #CX
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