Stella Connect by Medallia

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We couldn't do it without you — in @G2dotcom's 2022 Best Software Awards, Stella Connect received the honor from customers around the world as one of the Top 100 Software Products! 🏆 bit.ly/3qetZVI | #b2b #software

As a result of a high-performing customer service team, your brand will establish a reputation for quality service that keeps customers coming back. bit.ly/335mme2 | #CX #customerservice

CX expert Matt Watkinson, co-founder and CEO of agency Methodical, reveals what it takes for your business to create great experiences. bit.ly/3J7Kz2T | #cxstrategy #customerexperience

.@eaze, a direct-to-consumer brand serving as the largest cannabis marketplace in California, quickly realized how Stella Connect could create a culture of visibility and recognition among the customer support team. #customerexperience #cxstrategy

Sarika Khanna, EVP & Chief Product Officer at @Medallia, examines the trends driving brand-defining customer service in 2022. bit.ly/3udROC5 | @MyTotalRetail #customerservice

As you make adjustments in 2022, it's the perfect time to improve your customer service training program — drive agent performance and earn impactful business outcomes. bit.ly/3IVyRbx | #CXstrategy #customerservice

Take a look at this blog post from #CX leader Mandisa Makubalo — she explores what it takes to effectively coach agents and elevate their performance. bit.ly/3o2Vh2i | #contactcenter

.@Hagerty, which provides specialty insurance for collector and classic cars, uses Stella Connect to better understand its members. #customerexperience #cxstrategy

Customer service is one of the most significant differentiators between your brand and the competition — run a training program that improves agent engagement and their performance on the front lines will follow. bit.ly/32lrQ3X | #CX #customerservice

Sarika Khanna, EVP & Chief Product Officer at @Medallia, breaks down the top five customer service trends for 2022. bit.ly/3nI1fpr | @ExecsInTheKnow

Trust the CX leaders who deliver great experiences every day: our customers! 🙌 In the latest G2 Winter Reports, Stella Connect has been named a leader in several categories while also earning awards for implementation and user adoption all based on reviews from customers. 🏆

New year, new customer support trends: • Negative WoM is the new norm 🗣️ • Personalization is now expected 💅 • Customer loyalty is on the decline, so don't ignore customer effort ⚙️ • Support teams are an essential brand differentiator 🤝 bit.ly/33LXGax | #CX

Customer service teams are only as strong as the training and coaching provided to them to improve their skills. bit.ly/3zuzKV1 | #CX

KPIs such as CSAT, NPS, and CES are all critical to your brand’s success, but typically they’re quantitative customer service metrics. Customer sentiment, however, is a qualitative customer service metric. bit.ly/3yeaDn1 | #CX

Stay ahead of the #CX curve using these best practices: • Invest in speed ⚡ • Balance efficiency with quality ⚖️ • Don't overlook personalization 🤝 • Develop a service recovery strategy 📝 • Ensure customers feel heard 👂 bit.ly/3DDMRDG | #customerexperience

.@ColinShaw_CX, founder of Beyond Philosophy and co-host of the Intuitive Customer podcast, takes a closer look at creating positive memories of experiences as a deliberate #CX strategy. bit.ly/33oxMJT | #customerexperience

Ben Segal, Senior Director of CX at @PairEyewear, reveals how his team built a CX tech stack from scratch and shares best practices for you to do the same. Watch the full conversation here: bit.ly/3qsApUi | #CX

.@service360blog highlights the key insights from our Customer Service Trends for 2022 research study. bit.ly/3dH2WOo | #CX #customerservice

Customer service is constantly changing — here are all the data-backed trends you need to know to deliver great experiences in 2022. bit.ly/3o9OYL0 | #CX