StepChange

We’ve reached out to some of the Prime Minister’s close contacts to ask for measures that we think will make the most difference to the 4 million-plus living in problem debt The Cost of Living: stepchange.org/Policy-and-res…

We welcome @andyburnham's announcement of new cost-of-living measures as he begins his tenure as Prime Minister. The cut to VAT on electricity bills is a positive step, and we’re pleased to see action on energy costs - something we’ve long highlighted as a key driver of the cost-of-living crisis and problem debt.

Huge congratulations to @StepChange on achieving Partner Plus Accreditation for its commitment to helping stop loan sharks.👏 The team is helping to spot the early signs of illegal lending and get borrowers the help they need. Full story: stoploansharks.co.uk/debt-charity-s… #stoploansharks

@mjb8028 Hi Mark, sorry to hear you're having trouble getting in contact. Please give our review team a call on 03003035300. The lines are busier than usual at the moment but please hold and our team will answer as soon as someone is available. Thanks, Gee

@StepChange I’ve tried contacting about my existing DMP and I’m going around in circles with the chatbot as it’s saying to fill the form in (which I did last week), then it said I can contact you via WhatsApp but then doesn’t give me that info or does it appear anywhere online

@mjb8028 Sure, the review team are available Mon to Fri, 8am to 6pm, with lines likely to be quieter in the morning.

@StepChange No problem, thought I’d check… what are the opening times as I work pretty much 9-5 everyday and want to ge tit sorted sooner rather than later and Monday is my next day off

@StepChange I’m fairly new and when I was signing up I let you know that there would be a potential new job coming up…. My salary hasn’t really changed compared to the monthly average I signed up with, however rather than being paid monthly, I’m now paid weekly.

Hi Mark, thanks for reaching out. If you’re on an active plan with us, the best thing to do is update your budget so we can look at options that better match your income pattern. You can do this in your online account, or give our Review Team a call on 0300 303 5300 and they’ll talk through it with you. It may be worth chatting it through first, as it can affect how your creditors receive payments.

any other bills or food to come out at the same time

One month on from a proud moment… A month after the Credit Connect Collections & Credit Industry Awards, we’re still reflecting on what this recognition means for our journey - and the people behind it. With rising household vulnerability front of mind, our focus has been clear: broaden our reach, enhance digital journeys and modernise our infrastructure to better support those who need us most. This award recognised the real progress we’ve made against that strategy. The judges’ feedback brought that to life: “It was an excellent submission showcasing great operational gains.” “StepChange presented impressive year-on-year growth for 2025, and a journey redesign that has successfully accelerated the ‘speed to advice’ for customers.” A huge thank you to our teams for making this happen - and to Credit Connect for recognising the difference that’s being made. We’re proud of how far we’ve come, and even more motivated for what’s ahead. #creditconnect #digitaltransformation #debtadvice

We’re delighted to share that we’ve been named a finalist in four categories today in the Consumer Credit Awards by @SmartMoneyPPL. These awards hold particular significance for us because they are voted for by our clients - the people at the heart of everything we do. Being recognised in this way is a powerful reflection of the support we provide and the trust our clients place in us. Our digital-first debt advice strategy is designed to make support more accessible, flexible and responsive to people’s needs - meeting them where they are and helping them take control of their financial future. To see this approach reflected in both the quality and volume of our reviews is something we’re incredibly proud of. A huge thank you to everyone who has taken the time to share their experiences! #ConsumerCreditAwards #DigitalFirst #DebtAdvice #FinancialWellbeing @CreditAwards

At the same time as the @FIFAWorldCup 2026 opened our @SSilverlining__ website went live shiltonssilverlining.org Thank you to everyone who has supported us @StephShilton @GaryLineker @GettyImages @nikefootball @England @StepChange @NHS_PCGS @NailcoteHall to name just a few

LETS BREAK THE CYCLE 🔁 Being stuck in debt can feel overwhelming. Shame and fear about asking for help can keep the cycle going, making it even harder to take the first step. You’re not alone - and things can get better. No matter your situation, we’re here to support you. #debt #debtadvice #debtsolutions #debtstigma

Have you left us a review yet?⭐ With over 2,000 reviews last year and a 4.9 ‘Exceptional’ star rating on Feefo, we are here to help! #debt #debtadvice #budgeting #finance

Hi John. Sorry to hear this. You'd be best calling us on 0800 138 1111 or accessing your online account. One of our advisors can then assist on the phone, or via online chat. If your StepChange session is complete and you have applied for a DRO, you'd need to speak to MoneyWellness.

@StepChange @MoneyWellness still awaiting an update since 1 April while creditors continue sending demands. My mental health is suffering badly from the stress. Please could someone contact me via written communication regarding my case and possible DRO. Thank you.

Our CEO @VikkiBrownridge and debt advisor Greg Jenkinson will feature on @ITVTonight discussing the cost of living pressures currently affecting our clients at StepChange, as energy debt and other arrears continue to rise. Watch tonight at 7:30!

Hi there - thanks for your kind words. Our budget guidelines are based on Standard Financial Statement (SFS) figures which are updated annually. These are only guidelines however, and clients can add meaningful comments into their budget to explain why a cost may be higher. The most important thing for us is that clients' budgets reflect their circumstances, so we are giving advice tailored to their situation.

@KarenJukes2 @UKLabour @Conservatives @reformparty_uk @StepChange you are marvelous and help so many but trying to help those redo their budgets, the food budget recommendation has not changed. Food budgets are doubling and the budget allowance needs to reflect this.

What the hell is going on with food prices!? Every week food is going up, not just by pennies but it’s 15p, 30p 50p etc ! No one can budget living like this.Buying essentials is getting a nightmare . Why isn’t no one addressing this? @UKLabour @Conservatives @reformparty_uk

One in three StepChange clients is a private renter. In a new article for @BigIssue our CEO @VikkiBrownridge argues that while the Renters’ Rights Act is welcome progress, renters will keep falling into problem debt unless housing affordability is addressed. bigissue.com/opinion/renter…

🚪We are disappointed that statutory regulation of bailiffs was not included. This is a change that would protect some of the most vulnerable people in debt, and we will keep pushing for it to be included in this parliamentary session.

💳 We look forward to engaging with the government on the Financial Services Bill to improve financial inclusion and support low-cost borrowing. Initiatives such as the No Interest Loan Scheme are essential in reaching consumers currently excluded from mainstream lending.

Today's King's Speech contained some important measures for people struggling with debt and the cost of living. Here's are some of the highlights 👇