Steve Cavinder

Stupidly left phone on train. Amazing staff at Kettering train station managed to retrieve it for me. Thank you @EastMidRailway

@virginmedia Is it easier if I DM you?

@StephenCavinder Hi Steve, sorry you've been unable to get through to one of our agents. Can you tell us what your query is so we can try and help from here?

Hey @virginmedia what does it take to actually speak with someone? Just spent six minutes listening to automated msgs then I was cut off.

@hertscc perhaps the most important day in the last four years and your election results page crashes! What’s going on?

@SSE do you really think it’s okay for your energy advisors to call at 7.30 pm on a Saturday evening? I certainly don’t!

Hey @StevenEagell what’s the point of your ‘track the progress of your vehicle’ facility when no one responds to a message.

Hey @SmythsToysUK. You have assigned a click and collect item of mine to a depot 200+ miles away. How do I get this changed?

Encouraging passengers at #Watford Junction to make the #WhiteRibbonPromise This year’s campaign #ItstartswithMen is a call on men to hold themselves accountable to women and each other. #LNR #Abbeyline #EndViolenceAgainstWomen Promise: @WhiteRibbon_UK" target="_blank" rel="nofollow noopener">whiteribbon.org.uk/promise@WhiteR… @WhiteRibbon_UK

@virginmedia The bill is for £182 and for several services I no longer have. My new monthly charge should be around £43.

@StephenCavinder Sorry to hear this, what is wrong with the billing, should it be lower than this? Have any of discounts come to an end at all?

Hey @virginmedia. You really are rubbish at communicating aren’t you? What does it take to actually speak with a real person rather than a robot? I want to talk NOT message.

@virginmedia I want to speak with someone please about monies you’re taking out of my account tomorrow which is the wrong amount (by over £140). I’ve tried but it seems almost impossible. I’ve been directed to your chat line which then directed me to WhatsApp from which I’ve had no response.

@StephenCavinder Hey Steve, thank you for reaching out and I am sorry to hear this, how can we help? We have many ways you can contact us which can be found here virg.in/contactvm

@virginmedia That’s not good enough. I’m the one who’s being inconvenienced here so you must get someone to call me.

@StephenCavinder We aren't able to arrange call backs via social media. You would need to speak with the movers team to arrange any changes with your home move as this is not something we're able to support via social media. Our apologies for any inconvenience this may cause.

Hey @virginmedia. When your services are working they’re good. Anything out of the ordinary and your customer services are woeful. Spent an hour on the phone yesterday and was promised a call back in 2 hours. 24 hours later and still no call. #CompleteFailure #PoorService

@virginmedia That’s the team I started with yesterday and was passed on to someone else. Please get the right people to call me.

@StephenCavinder Ah ok, if that's the case the best team to speak to would be the home movers team. We wouldn't be able to process any home move changes from here.

@virginmedia That is what your engineer said but you’re customer services seem to be having difficulty with this. It’s all part of a house move.

@StephenCavinder Thanks for confirming, just to check, you ordered a TV package but they've advised they can't connect and you should have Stream instead?

@virginmedia I called them at the suggestion of your engineer who was unable to connect my TV up to my TV box and to arrange a broadband and stream box package in its place. This seems to have been too difficult.

@StephenCavinder Hi there Steve 👋 Thanks for contacting us. We're sorry to see that you've not had the level of service we'd expect. What were the team calling about? Perhaps we can help from here.

🔶 Definitely a more productive way to get your daily exercise in. @WatfordLibDems #KeepingInTouch #AllYearRound

@AffinityWater So I can’t call today then as apparently your lines only operate until 2 pm on a Saturday. It’s not about my own water supply. I want to find out when a road where you’ve been working is going to open since the works look complete.

@StephenCavinder Hi Steve. You can contact us on 0345 357 2407, or if you send us a PM with your customer reference number, full address including postcode, full name and confirm you are the account holder we can try and help you with your query. Thanks - Emma

Hey @AffinityWater, I’d like to speak with someone this afternoon. What number do I call please?

🔶 Busy week for deliveries with our regular newsletter for #Meriden & #Tudor wards and a by-election in #Abbots. @WatfordLibDems @TRDCLibDems #LibDems #KeepingInTouch #AllYearRound 🔶