Affinity Water 🦆

Managing bills can be challenging, but support is available this #DebtAwarenessWeek. See how we can help with payment plans and assistance schemes: affinitywater.co.uk/billing/debtsu…

@JanineAdelman Hi there, thanks for your message. Please DM us with the information regarding the leak and we will be happy to investigate this for you. Thanks - Michelle

@AffinityWater we tried to report a road water leak today online however after getting to the end having unloaded photos and pressing submit, we are getting Error 403. Tried more than one browser. Is there another way to report? Thanks

@kelz1107 Good Morning, can you please send a DM with the postcode of these works so we can investigate this for you. Thanks

@AffinityWater causing absolute standstill carnage on gilden way/churchgate street leaving a hole dug with no work being done. Complaints incoming 😡😡

@robwhite70 Good Morning, I'm sorry to hear this, can you please send us a DM and we can have a look into this for you to see if we can sort a alternative way of booking. Thanks

@AffinityWater trying to book with your partner #controlflow but their booking system isn't working and their 'contact us' form is also down.

We're here to help this #DebtAwarenessWeek. If you're struggling to pay your water bill, there are options available to make things more manageable. Find out about payment plans and financial support here: affinitywater.co.uk/billing/debtsu…

@japers_1984 Hello, please send us a private message with your customer details, and we can look into this for you. Thanks, Lisa

@AffinityWater Just got my new bill, over a grand now for 2 people for a year, honestly you should be wearing a mask!! It's not my fault you are unable to fit a meter so we get totally shafted

#DebtAwarenessWeek is a reminder that you’re not alone. If you're worried about your water bill, we’re here to help. See what support is available: affinitywater.co.uk/billing/debtsu…

@richyje772763 Looking into these works I can see this job was successful and the repair did go ahead. Is this causing new damp patches?

@AffinityWater this is beyond frustrating. Over 3 years of a leak outside my home on Rickmansworth Road, 2 failed digs, and the last job ref: CE-5144679 didn’t fix it. I saw with my own eyes—when the pipework was exposed before backfilling, it was still leaking, causing dampness

@TashaK2024 Hi Tasha, the burst main is affecting some customers in the surrounding area of Scarborough Avenue in Stevenage and there is currently a lane closure in place on Gunnels Wood Road (A1072). Our teams are working on repairs to restore normal water supplies as quickly as possible.

@AffinityWater SG1 covers a very broad area - is the entire town affected or just in the vicinity of Scarborough Ave?

A repair team is on site at the burst in #Stevenage SG1. Customers may experience no water or low pressure and there are traffic management measures in place on Gunnels Wood Road (A1072). Our teams are working to restore normal supply. For more info, visit affinitywater.co.uk/alerts?id=16534

If you’re behind on your water bill, we can help. Set up an easy payment plan: affinitywater.co.uk/billing/paymen…

We’re aware customers in Stevenage, SG1 have low pressure/no water. This is due to a mains burst on Scarborough Avenue. We’re sorry for any disruption caused. For more info, visit affinitywater.co.uk/alerts?id=16534

@Merlinsstar Good afternoon, I do apologise there may have been a technical issue, I had replied to your message at 12:31, I will re send this now to you, thank you. - Holly

@AffinityWater what an utter shower you are! 6 weeks and counting waiting for a resolution to my complaint. You asked me to PM you today, which I did; no answer. You can whistle for payment of this year's bill, and I am going to the Mainstream Media with my story!

@Merlinsstar Good morning, please private message us with more detail so we can help you, thank you. - Holly.

@AffinityWater I raised a complaint on 23/01/2026. I have chased up twice for progress reports; both times was promised a call back the same day. No-one has contacted me. It's been over 6 weeks and you know I have proof you breached your duty of care! Next stop CCW & the media!

If you’ve fallen behind on your water bill, don’t panic – we’re here to help. We offer tailored debt support to help you get back on track. Don’t wait – reach out today: bit.ly/4bpbExI

If you or someone in your home needs extra support due to age, health, or disability, we offer Priority Services to make things easier. Register today and let us know how we can assist you: affinitywater.co.uk/priority-servi…

If your circumstances have changed and payments feel harder to manage, support is available. Find out how we can help. 👉 affinitywater.co.uk/struggling-to-…

@rachey02 Hello, your non-metered bill will not be affected by a water leak. Please report the leak online at myonlineaccount.affinitywater.co.uk/ReportaLeak/In… for our operations team to investigate. Thanks, Lisa

@AffinityWater Hi I have just received my bill and I want to query my non metred water charge. If there is a water leak due to no fault of my own can I claim money off my bill?

@TP158 Hello, please send us a private message with your customer details or contact us on WhatsApp at 07745659300 if you would like to chat about your account, or you can set up a direct debit online at affinitywater.co.uk/billing/direct…. Thanks, Lisa

@AffinityWater considering i moved in Monday and contacted you in advance i find the letter you sent me some what aggressive, ill pay DD just send a link

@GurdKing24174 Hello, please send us a private message with your customer details and we can help you today. Thanks, Lisa.

@AffinityWater I pay by direct debit, my card has expired and I don't see where I can register new card online