Affinity Water 🦆

@PabloAlAl Good Morning, can you please send a DM with your account details so we can look into for you? Thanks

@AffinityWater think this is acceptable water has been leaking since friday & its not an emergency they say the repair will be carried out on 20th May! 48 PROPERTIES HAVE REDUCED WATER PRESSURE, NOW ONLY A TRICKLE & ARE EXPECTED TO WAIT 9 DAYS FOR IT TO BE FIXED.

Whether it’s flexible payments or help applying for a support scheme, we’re ready when you are. 👉 affinitywater.co.uk/billing/strugg…

Native species return to rare Hertfordshire chalk stream after restoration project ift.tt/MyrBeVu

Worried about water bill debt? Let’s talk. Our team can help you find the right solution and move forward with confidence. Find out more: 👉 bit.ly/4koDpcV

@BeaBeazle Hello. Please send us a private message with your customer details, and we will do our best to assist you. – Lisa

@AffinityWater why send a bill dated 18 April that takes 10 days to arrive demand payment by 3May then text me today demanding payment. I paid on 3May but apparently it’s policy to do this even though the payment may have crossed can’t you wait a couple of days to check?

🚰 Did you know? Our Priority Services Register offers extra support to customers who need it most. If you're facing financial difficulties, get in touch to learn about our assistance options. 🤝 affinitywater.co.uk/priority-servi…

💳 Struggling to pay your bill? Our flexible payment plans can help spread the cost and ease the pressure. 👉 Set one up here: bit.ly/4iWUqdp

@grabaspoon1 Good morning I am very sorry to hear this! Please message us privately so we can look into this for you.

@AffinityWater Why am I without water?!! sat on hold for 15 mins so far, in the middle of trying to WORK where I need running water 😡😡 shut the road for 2 weeks then turn out water off without warning !!!

A fixed bill can make all the difference when budgeting. See if LIFT could support you: 👉 affinitywater.co.uk/billing/lift

Worried about water bill debt? Let’s talk. Our team can help you find the right solution and move forward with confidence. Find out more: 👉 bit.ly/4koDpcV

💳 Struggling to pay your bill? Our flexible payment plans can help spread the cost and ease the pressure. 👉 Set one up here: bit.ly/4iWUqdp

@tony_gee Good morning Tony, feel free to private message us your details so we can look into the increase and explain it :) - Affy

@AffinityWater I received a letter saying I can expect to pay 31p per week more for my combined charges. So why has my direct debit been increased by £15 per month? That's about ten times the expected increase?

Worried about water bill debt? Let’s talk. Our team can help you find the right solution and move forward with confidence. Find out more: 👉 bit.ly/4koDpcV

📧 It's #NationalEmailDay🎉 Go paperless and get your bills straight to your inbox - no clutter, just convenience! 💻 We’ll let you know by email as soon as your bill is ready to view online. 🌍💚 Sign up today 👉 affinitywater.co.uk/billing/paperl…

@Davidkharries Hello, yes when our technicians go out to investigate and raise a follow on repair job they will use blue spray paint on the area. If you you like information on a specific job then please private message us with more details so we can look into it for you. - Holly

@AffinityWater Goo morning Affinity Thank you for deploying one of your operatives to complete another visual inspection. Hoping the blue box brackets painted on the floor indicate intent. Thank you

@AffinityWater Good morning eastcote road exit from warrender school ruislip there has been a water leak for several months . reported on your site as fixed , despite seeing affinity vans attend site each time the leak is now worse

If you or someone in your home needs extra support due to age, health, or disability, we offer Priority Services to make things easier. Register today and let us know how we can assist you: bit.ly/3SJLQUG

@JonesTheSpeedy Hello, please send us a private message with your customer details, and we can look into this for you. Thanks, Lisa.

@AffinityWater Recent bill is OCN for £28.96, yet right next to it says “You don’t need to do anything”. You also reduce my future DD. Why not say:”Please pay the outstanding amount to bring your account back to zero.” I feel threatened and I do not like that feeling.

Noticed a spike in your bill? 💧 It could be a leak or something else. We can help you find out why. 👉 affinitywater.co.uk/billing/high-c…

@Petevine22 Hello, please send us a private message or contact us on WhatsApp 07745659300. We can help you today. Thanks, Lisa.

@AffinityWater can I speak to someone please as need to understand how my bill has gone up yet seem to be in credit