stephine okello retweetledi

There was a time when Safaricom would send everyone birthday wishes and even that 1GB birthday gift.
A time when calling 100 meant getting help almost immediately.
A time when data bundles actually felt worth it.
Now birthdays pass like any other day for many.
You can call 100 the whole day, and no one picks up.
Maybe they seem like small things, but those little customer-first touches are part of what made Bob Collymore’s era stand out.
Ndegwa, please restore customer care now.

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