Stoves

@Chris_ingram_uk I am very sorry to hear this. If you would like to send in some details of your complaint to gdca.cx@glendimplex.com together with your details we can certainly assist you with any problems that you have with your appliance. Kind regards Debbie

Bought £1k of junk cooker by @StovesUK. Avoid avoid avoid. #nocustomerservice

@PlannerMarj I am very sorry to hear this. If you could please DM me with your address and details I can certainly arrange for a engineer to attend for you, investigate this and complete the modification to your gas grill. Kind regards, Debbie

So I found this out tonight when our top oven nearly burst into flames and we checked the website. I see @StovesUK have our details to keep bombarding us with additional insurance pushes, yet didn’t bother to contact us to let us know our oven was a potential killer. Disgraceful.

@missbeck1979 Good morning, This looks to be the bulb cover from the main oven. This can be purchased as part of the lamp assembly and the part number is 083160201. If you would like to order direct from Stoves you can do this by contacting the spare parts team on 0344 815 3745. Thanks Debbie

@StovesUK can you please advise me what spare part this is (and yes the glass did explode inside the cooker when I was cooking food!) 🤦‍♀️

@AdamWhiteLondon Good afternoon Adam, It can take around 3-5 working days to receive a reply via email. If you would like to speak to someone directly you can do this by contacting the Stoves customer care team on 0344 815 3740. I hope this help. Kind regards Debbie

@StovesUK taken delivery of a great looking Sterling Deluxe S1100EI and as the installer was sliding it into place, the top left door shattered - even more disappointing is having mailed @StovesUK this morning to get replacement - ZERO RESPONSE - please help!!

@philxdaoust Good morning Phil, Can you please DM me with your full address and postcode and I will certainly investigate this for you. Kind regards Debbie

@WayneWheadon I am very sorry to hear that you have not been able to get through. If you would be able to send us a DM with the enquiry that you have and we can certainly investigate this for you. Thanks Debbie

@StovesUK you dont answer the phone and dont reply to tweets gor customer service. Don't get that problem when buying .

@MattRolls5 I am sorry to hear this. If you could please DM us with your details we can certainly investigate this for you. Thanks Debbie

@StovesUK - really not okay with wasting several hours on hold today trying to get a simple answer for when our service engineer is arriving tomorrow, what’s going on in your help centre?

@durdermoll Hi, If you using the appliance as specified in the handbook with the door open then this would not cause any issues. We are now contacting customers to be provide a free of charge visit as in the letter. I hope this helps. Thanks Debbie

@StovesUK How do I raise a complaint about this? I've received a 2nd letter (thought the 1st was a scam). So I've been using this oven with potentially life threatening fault?!

We are asking all of our followers to please read and share this safety notice. Find out more here: stoves.co.uk/en-gb

@travelfreakuk Thank you for getting in touch. If you are using the hood as a recirculating then you would need to order the filter kit and this would be the carbon filters. If you would like to order these you can do this by contacting the spares customer care team on 0344 815 3745

@StovesUK Hey! I just bought a Sterling 1000 Chimney cooker hood but need to use it on 'recirculating' mode. The instructions say 'To assemble the filtering flue refer to the instructions contained in the kit'. What item is this kit and where do I buy it from?

@HollandZoe84 Good morning, I am very sorry to hear this but we cannot change the clocks to a 12 hour clock. Our appliances are designed with 24 hour clocks. I am sorry I could not assist with this. Kind regards Debbie

@StovesUK can you help me help my 96 year old neighbour out and tell me if i can change her clock from 24hr to 12hr?

@lovefoodcic I am sorry to hear this. Here at Stoves we do offer fixed price repairs. If you would like to send your details and model details to gdca.cx@glendimplex.com we can certainly provide you with these options. Thanks Debbie

We are requesting that our followers read and retweet this important safety warning from @OfficeforSandS we are reminding owners of gas range cookers that they MUST ALWAYS use the gas grill with the door open. gov.uk/government/new…

@Mudmeister68 I am sorry to hear that this has happened. If you could please send your full details along with your model and serial to gdca.cx@glendimplex.com we can certainly investigate this for you. Kind regards, Debbie

@StovesUK grill knob on our Stoves cooker has become brittle and fallen off despite being under 5 years old.. can you please advise? 2nd request.

@gnomeicide I am sorry to hear that this has happened. If you could please send through an email with your full details and the information you have provided in this thread to gdca.cx@glendimplex.com and the customer care team can certainly investigate this for you. Kind regards Debbie

...but its all rusted and a right mess again. Before we give up on you, your brand, related brands and never return, leaving richly earned negative reviews in every corner of the internet, have you any further advice @StovesUK? I think you sold us a lemon.

Sure as rain is wet, two years later this is rusting away to crap again @stovesuk. In the two years since repair we have used no cleaning products of any sort on the back of the oven, we've cleaned the bottom with care. Your components are not fit for use. Advise please @StovesUK

@hotat18 @WrenKitchens @IanTheSolution Good morning, I am sorry to hear that you have not been contacted with regards to your replacement appliance. I will certainly chase this with our home deliveries department for you. Thanks Debbie

Bought a new kitchen from @WrenKitchens with a fridge from @StovesUK Fridge was delivered damaged on 7 June and we’re still waiting for either company to contact us to arrange delivery of a new one. Very poor customer service from both companies @IanTheSolution

@james__glen Good morning, I am very sorry to hear that this has happened to your Stoves. If you have not had an engineer attend from Stoves then we can certainly assist you with this. If you could please send your details to gdca.cx@glendimplex.com we can investigate this for you.

Any news on this one please @StovesUK?

@StovesUK Help! After a bit of investigation it appears our NF60188 fridge/freezer is tripping the RCD in our house, no matter which circuit I put it on. The unit is only 3 years old. Can you help with electrical faults with your products, please?

@Hilzypoprocks Good morning, I am sorry to hear that this has happened. If you would be able to send this message along with this image to gdca.cx@glendimplex.com and we can certainly investigate this for you. Kind regards Debbie

@StovesUK Its so dissapointing my stoves induction hob just stopped working. Showing a Er22 error and now wont work. I've had it 18 months and Im beyond gutted. I spent a significant amount of money thinking it would last. Not the quality brand I thought they were😢

Is your kitchen in need of a refresh in the new year? For inspiration take a look at some of the moodboards created by competition runners for our Dream Kitchen Competition, featuring our Richmond Delux cooker. stoves.co.uk/en-gb/introduc…

@ukip4justice Hi there, I am really sorry to hear that you feel this way. If you could please DM me with so more information regarding your complaint so hopefully I can assist you further. I look forward to hearing from you. Thanks, Mollie

@StovesUK Shockingly bad company. Avoid at all costs!

@Lucysbooks26 Hi there Lucy, I am really sorry to hear that you feel this way. I have now responded to your DM, if you could please check your inbox. I look forward to hearing from you. Thanks, Mollie

Would never reccomend a @StovesUK cooker to my worst enemy. Over a year of complaining about my cooker that is unsafe to use I just get ignored told it has been escalated time and time again and never hear from anybody. Discusting customer service's! Avoid this company!!!